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Learn to apply best practices and optimize your operations.

• The importance of modernizing your APM strategy

  In today's "application economy," a company's employees and customers are conducting much of their lives through apps. It's time for CIOs to revamp their application performance management strategies to focus on user experience. Continue Reading

• Seven CIO tips for the ITSM roadmap ahead

  Harvey Koeppel understands how hard it is to deliver ITSM support for a digital business world. Here are seven ways to ensure you can follow the new ITSM roadmap. Continue Reading

• The digital roadmap demands a new kind of ITSM support

  Traditional ITSM support doesn't cut it in a digitally enabled and digitally disrupted marketplace. In part one, Harvey Koeppel describes the problem. Go to part two for the remedy. Continue Reading

• How organizational agility will save and destroy your company

  Aiming for organizational agility? Prepare to change how you scope work, structure teams, develop talent, practice leadership, and deliver and sell your products. Continue Reading

• Balancing user experience and mobile data security

  Creating a powerful user experience (UX) is the holy grail of mobile app development, according to SearchCIO columnist and former CIO Harvey Koeppel. But the journey there is fraught with obstacles, including managing and designing apps that ... Continue Reading

• APM strategy should focus on user experience, not just IT metrics

  Application performance management (APM) is more critical than ever in today's app economy. Yet the APM strategy of many CIOs has not kept pace . Here's how to get with the program.Continue Reading

• Mastering the cloud contract

  Cynthia Nustad recalls a time not that long ago when businesses didn't have much flexibility in negotiating contracts with cloud providers. "Maybe you could negotiate on price or add-ons, but the core service was pretty vanilla and hardened," said ...Continue Reading

• Shifting IT security budgets to attack detection, response

  A prevention-focused security strategy isn't foolproof. CIOs need to guide a shift in IT security spending toward attack detection and response.Continue Reading

• CIO-turned-CEO endorses change management strategy rooted in Agile

  Ken Accardi, former CIO of GE Medical Systems, makes a case for applying concepts from Agile software development to change management in this SearchCIO interview.Continue Reading

• Reconciling great user experience with data risks: CIO tips

  Harvey Koeppel recounts his quest to deliver great user experience without inviting undue data risks. The journey was not easy.Continue Reading

• IT asset management strategy: License compliance and beyond

  In this Q&A on IT asset management strategy, read up on what it's like to run afoul of software companies' license compliance requirements and how IoT will impact ITAM.Continue Reading

• Building an IT configuration management system: Hard but crucial

  An effective configuration management system that documents critical IT systems and services is a crucial prerequisite to successful incident response processes.Continue Reading

• What CIOs need to know before delving into enterprise IoT projects

  The Monsanto Company, the world's largest seed company, has turned to the Internet of Things to solve one of the food industry's biggest problems: how to feed an extra 2.3 billion people around the world by 2050. The agrochemical company isn't alone...Continue Reading

• Negotiating cloud contracts: A new era for CIOs

  As cloud spending grows, providers are easing up on the 'my way or the highway' approach. Here's how to negotiate a cloud contract with terms and conditions that work for your enterprise.Continue Reading

• How to govern your IT outsourcing provider after the ITO deal is done

  The best ITO deals need tweaking as time goes on. Good governance ensures that you and your IT outsourcing provider are on the same page.Continue Reading