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Digital business management

• Workplace of the future undergoes last-minute alterations

  Future of work plans entailed offices that fostered better employee engagements and productivity, while accommodating a small remote workforce. COVID-19 changed all that. Continue Reading

• Return-to-office plans stress safety, security, collaboration

  As offices reopen amid myriad safety measures in COVID-19's wake, companies work to maintain continuity and productivity with their office and remote workforces. Continue Reading

• CIO strategies for COVID-19 require new long-term IT planning

  CIOs should look beyond the immediate IT requirements created by the COVID-19 outbreak and think about what will be needed in post-pandemic environments. Continue Reading

• Top 2020 IT priorities hold fast amid COVID-19; spending takes hit

  The biggest IT spending drivers from TechTarget's 2020 IT Priorities Survey remain relevant amid the COVID-19 pandemic, although cuts in planned spending are likely. Continue Reading

• Digital experience must include employees as well as customers

  Focusing on employee experience can prove to be even more beneficial for businesses than concentrating on customer experience. Continue Reading

• Why data in digital transformation is crucial to your business

  Fidelma Russo, CTO at Iron Mountain, addresses data needs associated with digital transformation and how using that data will help your business make informed decisions.Continue Reading

• How data science can help your company withstand the pandemic

  The COVID-19 pandemic is adversely affecting businesses worldwide, but data science can help you solve immediate problems and create data-driven strategies for the long term.Continue Reading

• A checklist for digital transformation success

  Today's businesses must embrace digital technologies to survive. Use this checklist to assess your organization's readiness for digital transformation and create a strategy.Continue Reading

• C-suite executives offer advice on working remotely during pandemic

  C-level execs in industries from biotech and telecom to accounting and marketing are making sure their employees have the proper resources to carry on. Here's what they're doing.Continue Reading

• How RPA and digital transformation work together

  Enterprises that think RPA is a good endpoint for digital transformation efforts are in for a rude shock. While automation is a good start, it can leave deeper issues unresolved.Continue Reading

• How is digital transformation affecting the CIO role?

  At the HMG Strategy 2020 Summit, the CIOs of e.l.f. Cosmetics, NetApp and El Camino Hospital discussed their evolving role in this era of business and digital transformation.Continue Reading

• Turning your business into a platform business

  Leading Edge Forum offers four paths CIOs can take to develop the sophisticated ecosystems necessary to transform into a platform business.Continue Reading

• Risk-based digital identity benefits CIOs, CMOs and customers

  Asking customers to reaffirm their digital identities by sharing private information undermines CX and data security. Instead, use a risk-based approach to digital identity.Continue Reading

• Agile practices endure and continue to adapt

  As the 20th anniversary of the Agile Manifesto approaches, Agile practices remain vital to software development and are being adapted to critical business functions outside of IT.Continue Reading

• CIO role in digital transformation

  The shift to a digital economy is dramatically changing the role of the CIO, from trusted IT operator to business strategist.Continue Reading

• Automation and AI challenges: CIO tips for success

  Katherine Johnson, director of emerging technologies at Trace3, delves into some of the AI challenges facing CIOs today in this video shot at the 2019 MIT Sloan CIO Symposium.Continue Reading

• Amid pivot to the cloud, a change management plan builds support

  A comprehensive change management plan was critical to the success of SoulCycle's big shift to the cloud. Read how IT coached employees to change the way they worked.Continue Reading

• Mercer's 'digital core' built on cloud, microservices, APIs, talent

  Mercer's chief digital officer, Gail Evans, discusses how the HR giant is building a 'digital core' to replace legacy systems and arm its workforce to thrive in a digital economy.Continue Reading

• Mercer chief digital officer laser-focused on business value of AI

  Identifying and communicating the business value of AI are crucial parts of the job for Gail Evans, CDO at Mercer and a finalist for the 2019 MIT Sloan CIO Leadership Award.Continue Reading

• The C-suite case for hiring a chief customer officer: 5 elements

  Delivering world-class digital customer experiences has become job No. 1 for companies. Nemertes' Robin Gareiss makes the case for putting a chief customer officer in charge.Continue Reading

• The shift to edge computing is happening fast -- here's why

  Whether you call it the Fourth Industrial Revolution or digital transformation, enterprise IT is being changed fast, and forever, and edge computing is a big reason why.Continue Reading

• High-performance computing use cases and benefits in business

  High-performance computing has moved from the rarified realm of research and government and into the enterprise. Learn how systems are evolving to handle data and deliver profit.Continue Reading

• Capital One's cloud strategy advances to tap emerging tech

  Capital One's cloud strategy continues to evolve as the financial powerhouse taps into emerging tech to improve customer experience. Read the step-by-step details of its journey.Continue Reading

• Change management is critical to optimizing a digital workforce

  In part two of his Ask the Expert discussion of working alongside chatbots, cobots and AI, IBM's Gene Chao focuses on the importance of change management.Continue Reading

• Managing the automated workplace: Humans vs. chatbots vs. cobots

  Who's afraid of the automated workplace? IBM's Gene Chao answers questions on how chatbots, cobots and AI are impacting jobs and why hybrid labor requires new management skills.Continue Reading

• 21st-century CIO job description puts CIOs in vortex of emerging tech

  The ban against pursuing tech for tech's sake -- it's been lifted. CIOs need to dive into emerging tech to extract its business potential. Welcome to the new CIO job description.Continue Reading

• Blockchain tutorial for CIOs

  Blockchain, a distributed ledger technology, promises to change how business is done. Learn about the whats, whys and hows of this new technology in our CIO blockchain tutorial.Continue Reading

• BPMS architecture modernizes legacy tech, makes IT more strategic

  The technology of the past put humans on the moon, but it's bringing businesses to a breaking point. Here's why CIOs should consider a BPMS architecture to modernize legacy systems.Continue Reading

• How can companies build a strategy for monetizing data?

  To extract value from data, most companies will face people, process and technology challenges. Matt Maccaux explains the ins and outs of monetizing data.Continue Reading

• 6 ways CIOs can make valuation of data a business driver

  Gartner believes data should be on every company's balance sheet. Here are six data valuation models on how CIOs can put a price tag on their data.Continue Reading

• Improving customer experience strategy with digital tweaks vs. transformation

  Improving the customer experience with digital technologies doesn't have to entail full-blown transformation. Here are three organizations that make the case.Continue Reading

• Embedded IT, global talent to define future of IT jobs

  As more businesses identify as tech companies, what's the future of IT jobs? Many IT teams will work remotely on a gig-by-gig basis and their colleagues will span the globe.Continue Reading

• CIO on the importance of holistic data collection and analysis methods

  CIO Tammy Bilitzky explains what she means by holistic data collection and analysis methods, and how they ensure accuracy of results and build trust into automated data systems.Continue Reading

• A CIO forges a data strategy plan for creating actionable data

  As CIO of Data Conversion Laboratory, Tammy Bilitzky is responsible for the technology that her organization and its clients need to turn content into actionable data.Continue Reading

• Speed, service, solutions are CIO priorities for Arcadis IT exec

  Heading into the final stretch of his first year as CIO, Justin Wright has strong ideas about how to make IT a better partner to the business. Read about his CIO priorities for people, processes and technologies.Continue Reading

• How to become a digital leader: A design company's blueprint

  Arcadis CIO Justin Wright explains how IT is working in tandem with the business to make the firm a digital leader for its construction industry clients.Continue Reading

• CIO roles: Developing 'safe and sound' IT systems

  Digital transformation is having a big influence on the evolution of the CIO role. For one CIO, responsibilities have expanded into ensuring the 'safety and soundness' of IT systems.Continue Reading

• Symantec CIO: Digital transformation plan shaped by cloud, AI

  Read about how SaaS, public cloud, AI and machine learning are driving Symantec's digital transformation in this Q&A with CIO Sheila Jordan.Continue Reading

• Symantec CIO strategy: Add 'extreme value' to the business

  Sheila Jordan's CIO strategy at Symantec focuses on bringing 'extreme value' to the business. Here, she discusses her top six IT priorities for achieving that goal.Continue Reading

• Closing the gap between digital strategy and execution

  Cathy Horst Forsyth, founder of Strongbow Consulting Group, offered advice for bridging the gap between strategy and execution. It starts with cross-organizational alignment.Continue Reading

• Resist 'garbage in, gospel out' doctrine -- defend data quality

  The 'garbage in, gospel out' approach to business analytics may be a valid approach for doing big data projects, but CIOs should resist it for business transformation.Continue Reading

• The benefits of data-driven digital transformation strategies

  At the 2018 MIT CIO Symposium, speaker Frederic Veron discussed why readily available data and previous knowledge can prove invaluable to digital transformation projects.Continue Reading

• Enterprise digital transformation: Leading the charge at Deutsche Bank

  Deutsche Bank CIO Frederic Veron discusses which business departments are leading the enterprise digital transformation charge -- and ones that might be falling behind.Continue Reading

• Law firm makes case for technology-enabled transformation

  Top 100 law firm Jackson Lewis redefines how it provides legal services to clients as part of a technology-enabled transformation overseen by its first-ever chief digital officer.Continue Reading

• Digital transformation tips: How to scale your digital journey

  CIOs looking to scale their digital journey should adhere to four key elements, according to Russell Reynolds Associates' Wolfgang Bauriedel. Learn more in this SearchCIO video.Continue Reading

• Rue La La CTO: Don't let data poisoning impair business health

  If not treated properly, data can corrupt agendas, spur endless arguments and narrow thinking, the e-commerce company's Anthony Accardi says.Continue Reading

• Readying your IT shop for RPA software

  IT's role in an RPA implementation varies depending on the scope of the project and the company's enterprise architecture. Here's how Fannie Mae, Duke Energy and Abbyy handle RPA.Continue Reading

• Machine learning use cases, touch-text-talk on Box CIO's to-do list

  Intuitive interfaces, automating menial work so people can focus on big ideas, finding AI and machine learning use cases -- Box CIO Paul Chapman's to-do list is awesome.Continue Reading

• Box CIO talks IT innovation and pressures in an 'all-cloud' environment

  Box CIO Paul Chapman discusses the demands of running IT at a company that was 'born digital' and why an 'all-cloud' environment doesn't preclude having to manage legacy IT.Continue Reading

• Red Hat CIO talks open hybrid cloud, next-generation IT

  Deploying his company's open hybrid cloud product, preparing for next-generation IT, building an 'inclusive meritocracy' -- Red Hat CIO Mike Kelly talks turkey with SearchCIO.Continue Reading

• CIO: Adaptability essential to modernize IT structure

  Darin Morrow discusses how he achieves one of his primary goals as Cricket Wireless CIO: Ensuring the company's IT structure defines and continuously improves business processes.Continue Reading

• A CIO's essential guide to mobile business strategy

  Enterprise mobility creates numerous logistical questions for businesses. In this Essential Guide, get news and advice to help implement a successful mobile business strategy.Continue Reading

• CIO playbook for 2018: Leading analysts break down the trends

  Cloud consolidation. Investing in the network. RPA. API management. These are among the issues CIOs ought to be paying attention to in 2018, according to leading analysts.Continue Reading

• Most popular SearchCIO videos for IT industry leaders in 2017

  Get cutting-edge technology strategy insight straight from IT industry leaders in this countdown of our top 10 most popular SearchCIO videos from 2017.Continue Reading

• Setting up a service automation framework

  In this third tip in a series on service automation, the global CIO searches for and finds a service automation framework.Continue Reading

• A CTO offers advice on managing acquisition risks

  An ambitious project to modernize legacy software has added IT prowess and is driving innovation. One unforeseen consequence? Acquisitions are up, and so are acquisition risks.Continue Reading

• GE digital thread now runs through a 'hub' customer database

  GE has rolled out the first phase of digital transformation for its sales function, creating a central customer database and devising governance standards for customer data.Continue Reading

• ITSM strategy for an agile, secure digital transformation

  As digitization forces companies to rethink IT ops, CIOs are learning that a successful ITSM strategy creates a delicate balance between reliability, agility and speed.Continue Reading

• Book excerpt: The five phases of decision architecture methodology

  In this book excerpt, authors Andrew Wells and Kathy Chiang detail the decision architecture methodology, describe its five phases and explain how the strategy drives data monetization.Continue Reading

• Time to replace 'corral and control' with a digital data strategy

  As data volumes explode and business uses for data increase, the old "data-first" mindset no longer applies. CIOs must develop a digital data strategy. Here is what's required.Continue Reading

• CIO extols the importance of incubation team in company innovation

  In this video interview, Matt Griffiths, vice president and CIO at Stanley Black & Decker Industrial, discusses the need for an incubation team to help drive innovation.Continue Reading

• Data sharing among healthcare's top obstacles to business-IT alignment

  In this SearchCIO video, Wendy Cofran, CIO at Century Health Systems, explains why data sharing poses one of the top obstacles to business-IT alignment in the healthcare space.Continue Reading

• CIO: Think business first when facing technological disruption

  Wendy Cofran, CIO at Century Health Systems, says deciding how to respond to technological disruption requires careful deliberation and business focus.Continue Reading

• In five years, the CIO will be a digital evangelist, product manager

  Matt Griffiths, vice president and CIO at Stanley Black & Decker Industrial, discusses how the CIO role could become more of a digital evangelist position in the next five years.Continue Reading

• The CIO's role in IT's digital transformation journey

  The CIO of Stanley Black & Decker Industrial offers advice on the mistakes that CIOs should avoid on their digital transformation journey and explains the responsibilities they shoulder.Continue Reading

• A cloud implementation methodology for legacy apps

  Maximizing the benefits of cloud while minimizing risk requires a fine-tuned migration strategy. Here, Scott Lowe lays out a cloud implementation methodology for legacy apps.Continue Reading

• Continuous improvement team: How to upskill for business transformation

  The continuous improvement team, if successful, could work itself out of a job. But the team can stay critical to a company by taking on higher-stakes transformational work.Continue Reading

• Digital transformation framework: Bridging legacy apps to new tech

  One facet of a digital transformation framework involves finding a way to expose data and functionality in legacy apps to a new environment. BPM expert Dan Morris knows how.Continue Reading

• How to create an enterprise transformation roadmap

  The rapidly evolving techno-society is increasing competition for all kinds of businesses and forcing them to create a plan for enterprise transformation. Here's advice to help.Continue Reading

• The IoT business model: Reduce inefficiencies, make money with IoT

  The internet of things is revolutionizing modern business models, but companies are quickly learning it will require a huge IT investment to make money with IoT.Continue Reading

• The new products development process and IT innovation

  Most people don't know what their company's business objectives are. But for IT to contribute to a successful new products development process, your team needs to know.Continue Reading

• The benefits -- and drawbacks -- of the enterprise OpenStack evolution

  OpenStack turns 7 this year, but is it ready for prime time? Enterprise use has shown the open source cloud platform shines in some instances -- and falls short in others.Continue Reading

• Modern information asset management present new rules for CIOs, others

  Information asset management has fallen lower on CIOs' list of priorities, but other departments and roles are stepping in as high-quality data drives business decisions.Continue Reading

• Global economy creates data transparency mandates, challenges

  In this video, Vertex Inc.'s John Viglione talks about bimodal IT and discusses the challenges associated with supporting clients' data transparency transition.Continue Reading

• Internal collaboration crucial to digital transformation

  Abbas Haider Ali, CTO at xMatters, explains how shared top-level goals are key to internal collaboration.Continue Reading

• OpenStack: Questions remain for the open source cloud platform

  OpenStack turns 7 this year, but is it ready for prime time? Enterprise use has shown the open source cloud platform shines in some instances -- and falls short in others.Continue Reading

• How to monetize data

  CIOs are increasingly being tasked with capitalizing on company information. Learn how to monetize data in this report from Outsell's DataMoney Conference.Continue Reading

• High transparency, high engagement: The secret to enterprise speed

  Transparency at the leadership level encourages high engagement among employees. In this SearchCIO video, Joseph Flahiff explains why both are necessary to compete effectively in today's marketplace.Continue Reading

• Social movements offer CIOs a model for sustaining innovation

  How to sustain innovation is a challenge for startups and large companies alike. Studying the ties that bind social and political movements could help.Continue Reading

• Digital labor: What forward-looking CIOs should know

  In this Q&A, ISG Insights analyst Stanton Jones describes the various types of digital labor and offers pointers for CIOs on how to start deploying it.Continue Reading

• 2017 CIO priorities: If you do anything next year, do this

  Analytics, security, data privacy and IT specialization loom large for 2017. Here is my CIO guide for surviving another whirlwind year.Continue Reading

• Startup mentality: 2016 stories show CIOs how to think small

  A startup mindset may be just the thing to get organizational elephants to tap dance. Here are a few lessons from early-stage companies, extracted from our 2016 coverage.Continue Reading

• AR, VR tech poised to revolutionize digital business management

  We've all seen footage of astronauts being trained for space travel in virtual environments, and many of us were sucked into the augmented world of Pokémon Go when it debuted over the summer. It's the business world's turn to catch up now. Companies...Continue Reading

• Crushed by the pace of technology change? Do these two things

  Is complexity killing your ability to keep up with the pace of technology change? Niel Nickolaisen offers a path forward.Continue Reading

• Embrace milestones in your digital transformation roadmap

  Otto Berkes, CTO at CA Technologies, offered his thoughts on building a digital transformation roadmap for the long haul, with built-in short-term goals.Continue Reading

• Achieve digital success: Takeaways from CEB's Summit for IT Leaders

  Faster IT operating models, companywide change, new hires: The CEB Summit for IT Leaders maps out the steps to digital success.Continue Reading

• 'Multihoming' costs a factor in platform competition for market share

  How many platforms can compete in a market niche? What are multihoming costs? Sangeet Paul Choudary explains some of the basics of platform competition.Continue Reading

• C-suite collaboration key to digital business model success

  Strong c-level relationships are the backbone for a successful platform business model, according to one expert. Find out why in this SearchCIO video interview.Continue Reading

• Why I should own enterprise mobile application development

  Who should be in charge of enterprise mobile application development? How about the person who has a passion for using technology to make businesses better?Continue Reading

• IoT could revolutionize food safety

  Sensor technology could have sped up the search for the culprit in the 2006 E. coli outbreak that was linked to contaminated spinach. In May's issue of CIO Decisions, we explore the ways food safety could be improved with the integration of IoT into...Continue Reading

• IoT applications in the food supply chain

  During the 2006 E. coli outbreak, it took the U.S. Food and Drug Administration and the Centers for Disease Control and Prevention three weeks from the first report of the outbreak to announce that the culprit was spinach from a particular supplier....Continue Reading

• ITSM practices for digital business

  There's nothing new about a company's internal and external customers expecting faster and less costly IT service delivery, says SearchCIO columnist and former CIO Harvey Koeppel. Neither is it extraordinary that IT organizatinos must move many ...Continue Reading

• Taking control with cloud inventory management

  Business teams in countless enterprises are freely availing themselves of the perks of cloud applications, of which there are many, including improved productivity and more efficient business processes. However, the IT departments at many of these ...Continue Reading

• Open source, adaptable infrastructure key to Etsy platform business model

  How does Etsy keep its platform business model in tune? Deploying up to 60 code changes a day is par for the course.Continue Reading

• McCormick spices up food market with digital platform business

  Former McCormick CIO Jerry Wolfe talks about his role as CEO of the spice company's new tech spinoff and why a digital platform is so essential to reaching today's foodies.Continue Reading

• Systems of engagement are ground zero for digital transformation

  "Crossing the Chasm" author Geoffrey Moore has developed a framework on how to talk digital investments with the business: The Data Mill reports.Continue Reading

• Uber's new data privacy policy suggests privacy is dead

  Uber's new data privacy policy strains privacy even more. What does it say about today's privacy expectations? Also in Searchlight: Facebook's faceless facial recognition; Google's "undo send" feature.Continue Reading

• Cognitive robotic process automation poised to disrupt knowledge worker market

  KPMG’s Cliff Justice lays out a vision for the future with the work of 110M to 140M knowledge workers handled by cognitive robotics technology.Continue Reading

• Digital unleashes new competitive threats, forcing CIOs to take charge

  CIOs from State Street and DHL Express discuss how the competitive landscape has changed and how strategic partnerships are enabling innovation.Continue Reading

• The future of IoT: Altered reality

  Many industries are now making use of the Internet of Things to change the way we live, but this is only the beginning. The future of IoT demands that companies reinvent how they do business.Continue Reading