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Digital business management

• Mercer's 'digital core' built on cloud, microservices, APIs, talent

  Mercer's chief digital officer, Gail Evans, discusses how the HR giant is building a 'digital core' to replace legacy systems and arm its workforce to thrive in a digital economy. Continue Reading

• Mercer chief digital officer laser-focused on business value of AI

  Identifying and communicating the business value of AI are crucial parts of the job for Gail Evans, CDO at Mercer and a finalist for the 2019 MIT Sloan CIO Leadership Award. Continue Reading

• The C-suite case for hiring a chief customer officer: 5 elements

  Delivering world-class digital customer experiences has become job No. 1 for companies. Nemertes' Robin Gareiss makes the case for putting a chief customer officer in charge. Continue Reading

• The shift to edge computing is happening fast -- here's why

  Whether you call it the Fourth Industrial Revolution or digital transformation, enterprise IT is being changed fast, and forever, and edge computing is a big reason why. Continue Reading

• High-performance computing use cases and benefits in business

  High-performance computing has moved from the rarified realm of research and government and into the enterprise. Learn how systems are evolving to handle data and deliver profit. Continue Reading

• Capital One's cloud strategy advances to tap emerging tech

  Capital One's cloud strategy continues to evolve as the financial powerhouse taps into emerging tech to improve customer experience. Read the step-by-step details of its journey.Continue Reading

• Change management is critical to optimizing a digital workforce

  In part two of his Ask the Expert discussion of working alongside chatbots, cobots and AI, IBM's Gene Chao focuses on the importance of change management.Continue Reading

• Managing the automated workplace: Humans vs. chatbots vs. cobots

  Who's afraid of the automated workplace? IBM's Gene Chao answers questions on how chatbots, cobots and AI are impacting jobs and why hybrid labor requires new management skills.Continue Reading

• 21st-century CIO job description puts CIOs in vortex of emerging tech

  The ban against pursuing tech for tech's sake -- it's been lifted. CIOs need to dive into emerging tech to extract its business potential. Welcome to the new CIO job description.Continue Reading

• Blockchain tutorial for CIOs

  Blockchain, a distributed ledger technology, promises to change how business is done. Learn about the whats, whys and hows of this new technology in our CIO blockchain tutorial.Continue Reading

• BPMS architecture modernizes legacy tech, makes IT more strategic

  The technology of the past put humans on the moon, but it's bringing businesses to a breaking point. Here's why CIOs should consider a BPMS architecture to modernize legacy systems.Continue Reading

• How can companies build a strategy for monetizing data?

  To extract value from data, most companies will face people, process and technology challenges. Matt Maccaux explains the ins and outs of monetizing data.Continue Reading

• 6 ways CIOs can make valuation of data a business driver

  Gartner believes data should be on every company's balance sheet. Here are six data valuation models on how CIOs can put a price tag on their data.Continue Reading

• Improving customer experience strategy with digital tweaks vs. transformation

  Improving the customer experience with digital technologies doesn't have to entail full-blown transformation. Here are three organizations that make the case.Continue Reading

• Embedded IT, global talent to define future of IT jobs

  As more businesses identify as tech companies, what's the future of IT jobs? Many IT teams will work remotely on a gig-by-gig basis and their colleagues will span the globe.Continue Reading