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An 18-month-old virtual agent at Credit Suisse gets its bearings
Credit Suisse's Jennifer Hewit shares lessons learned while launching the bank's first virtual agent, Amelia. Hiring a neuroscientist, rebranding the agent and managing expectations proved crucial for persuading employees to give the bot a chance. Continue Reading
business process
A business process is an activity or set of activities that can accomplish a specific organizational goal. Continue Reading
Advice to CIOs for crafting a cloud adoption strategy
At Gartner Catalyst 2018, Marco Meinardi offered CIOs advice on crafting a cloud adoption strategy. Tip No. 1: Laissez-faire doesn't cut it. Continue Reading
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IT service catalog
An IT service catalog is a list of technology resources and offerings available from the IT service provider within an organization. Continue Reading
IT asset management (ITAM)
IT asset management (information technology asset management, or ITAM) is a set of business practices that combines financial, inventory and contractual functions to optimize spending and support lifecycle management and strategic decision-making ... Continue Reading
authentic leadership
Authentic leadership is a type of management style in which people act in a real, genuine and sincere way that is true to who they are as individuals.Continue Reading
ITSM program: Tips on where to start, from a CIO who's been there
Link Alander has spent nearly a decade taking Lone Star College's ITSM program from subpar to superior. Here, he offers some tips for CIOs just getting started.Continue Reading
business process improvement (BPI)
Business process improvement (BPI) is a management exercise in which enterprise leaders use various methodologies to analyze their procedures to identify areas where they can improve accuracy, effectiveness and/or efficiency and then redesign those ...Continue Reading
What are the benefits of ITSM for fast-moving businesses?
IT service management helps enable digitization, but CIOs will have to invest resources to develop an effective ITSM program. Here are six benefits of ITSM that help make the case.Continue Reading
servant leadership
Servant leadership is a leadership philosophy built on the belief that the most effective leaders strive to serve others, rather than accrue power or take control.Continue Reading
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e-business (electronic business)
E-business (electronic business) is the conduct of business processes on the internet.Continue Reading
In a hot RPA market, the 'rule of five' keeps CIOs focused on use cases
The robotic process automation market is advancing at a rapid clip. "Market growth is exceeding our greater than 50% CAGR to get from $500 million to $2.8 billion in five years," said Craig Le ...Continue Reading
AR headsets in the enterprise: An expert perspective
In his book, The Fourth Transformation, Shel Israel makes the argument that augmented reality -- the superimposition of digital information on the real world -- is the next technology innovation ...Continue Reading
sharing economy
The sharing economy, also known as collaborative consumption or peer-to-peer-based sharing, is a concept that highlights the ability -- and perhaps the preference -- of individuals to rent or borrow goods rather than buy and own them.Continue Reading
thought leader (thought leadership)
A thought leader is a person who or organization that is widely recognized as an expert in a given field and whose opinions are in high demand. Thought leaders use their influence to change their fields, to make money and to add value to the people ...Continue Reading