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Bring yourself up to speed with our introductory content.
systems thinking
Systems thinking is a holistic approach to analysis that focuses on the way that a system's constituent parts interrelate and how systems work over time and within the context of larger systems. Continue Reading
enterprise architecture (EA)
An enterprise architecture (EA) is a conceptual blueprint that defines the structure and operation of an organization. Continue Reading
A Deep Dive Into Agile Project Management
Plan, guide and execute projects as effectively as possible. Here is everything you should know about Agile methodologies -- from basic concepts to adapting to change. Continue Reading
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hyperautomation
Hyperautomation is a concept involving the use of an ecosystem of advanced automation technologies to augment enterprises' use of human intelligence. Continue Reading
outsourcing
Outsourcing is a business practice in which a company hires a third-party to perform tasks, handle operations or provide services for the company. Continue Reading
AI transparency: What is it and why do we need it?
While organizations are utilizing AI technology, there isn't a clear understanding of how it works. Here, we explore the benefits and drawbacks of the lack of transparency in AI.Continue Reading
procurement plan
A procurement plan -- also called a procurement management plan -- is a document that justifies the need for an external supplier and explains how the process of finding a supplier will be performed.Continue Reading
Emotion AI shows promise for IT leaders in the enterprise
Although still in its infancy, experts have no doubt that artificial emotional intelligence will be of great value. Here's why your organization should develop a strategy.Continue Reading
10 AI and machine learning use cases in ITSM
AI-enabled ITSM, while still maturing, promises to greatly improve the speed and quality of IT service management. Here are 10 AI and machine learning use cases for ITSM.Continue Reading
e-commerce (electronic commerce)
E-commerce (electronic commerce) is the buying and selling of goods and services, or the transmitting of funds or data, over an electronic network, primarily the internet.Continue Reading
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project scope
Project scope is the part of project planning that involves determining and documenting a list of specific project goals, deliverables, tasks, costs and deadlines.Continue Reading
Agile Manifesto
The Agile Manifesto is a document that identifies four key values and 12 principles that its authors believe software developers should use to guide their work.Continue Reading
strategic management
Strategic management is the ongoing planning, monitoring, analysis and assessment of all necessities an organization needs to meet its goals and objectives.Continue Reading
Successful digital ecosystems depend on cloud services
Business models are changing in the digital age, requiring companies to create sometimes unexpected partnerships, enabled by the widespread availability of cloud services.Continue Reading
How to negotiate a good software subscription agreement
A big mistake IT execs make in negotiating software subscription deals is overbuying. Here are seven steps from ClearEdge Partners' Rachel Annello that will lead to a better deal.Continue Reading
What is RPA? Everything you need to know
Robotic process automation technology is software that can be trained to mimic routine, labor-intensive tasks performed by humans.Continue Reading
globalization
Globalization is the process by which ideas, goods and services spread throughout the world.Continue Reading
business process management software
Business process management software (BPMS) helps companies design, model, execute, automate and improve a set of activities and tasks that, when completed, achieve an organizational goal.Continue Reading
The evolution of RPA, from macros to process transformation
RPA evolved from technology debuted in the 1950s and '60s and was developed to today's standards by the industry's leading vendors. It's future? Think AI.Continue Reading
The rise of RPA bots and the role of C-level decision makers
According to new research, there will be 3 million RPA bots running in the enterprise in 2020. As RPA bots proliferate, C-level decision makers must take steps to ensure their RPA programs deliver tactical and strategic benefits. Check out this ...Continue Reading
learning management system (LMS)
A learning management system (LMS) is a software application or web-based technology used to plan, implement and assess a specific learning process.Continue Reading
digital process automation
Digital process automation (DPA) is a method of automation that uses software to perform processes and automate tasks with the goal of completing and optimizing a workflow.Continue Reading
business process automation (BPA)
Business process automation (BPA) is the use of technology to complete business processes with minimal human intervention.Continue Reading
business process outsourcing (BPO)
Business process outsourcing, or BPO, is a business practice in which one organization hires another company to perform a process task that the hiring organization requires for its own business to operate successfully.Continue Reading
B2B (business-to-business)
On the internet, B2B (business-to-business), also known as e-biz, is the exchange of products, services or information (aka e-commerce) between businesses, rather than between businesses and consumers.Continue Reading
AR headsets: 5 tips to get you started
Still in their adolescence, augmented reality headsets are poised for a growth spurt. Will you be ready? Here are some tips for a successful deployment.Continue Reading
The CIO role, from IT operator to business strategist
The CIO position has changed dramatically since its inception 40 years ago. This in-depth review traces the job's evolution and explains what is required of the CIO role today.Continue Reading
CIO (Chief Information Officer)
A chief information officer (CIO) is the corporate executive in charge of information technology (IT) strategy and implementation.Continue Reading
chief data officer (CDO)
A chief data officer (CDO) is a C-level executive who is responsible for an organization's data use and data governance.Continue Reading
e-business (electronic business)
E-business (electronic business) is the conduct of business processes on the internet.Continue Reading
digital transformation
Digital transformation (DX) is the adoption of new technologies to improve an organization's processes, products and services. According to a recent survey, digital transformation and the ability to compete against born-digital organizations is the ...Continue Reading
Championing IT operational excellence: The strategic CIO's first day
CIOs may be tempted to roll out their strategic initiatives to C-suite peers on day one, but savvy CIOs know IT operational excellence is step No. 1.Continue Reading
Chief Digital Officer (CDO)
A chief digital officer (CDO) is an executive enlisted to help businesses transform traditional IT policies and business processes to accommodate digital sectors such as mobile technology and applications and Web-based information management and ...Continue Reading
Prototyping Model
The prototyping model is a systems development method in which a prototype is built, tested and then reworked as necessary until an acceptable outcome is achieved from which the complete system or product can be developed. table prototype is finally...Continue Reading
SWOT analysis (strengths, weaknesses, opportunities and threats analysis)
SWOT analysis (strengths, weaknesses, opportunities and threats analysis) is a framework for identifying and analyzing the internal and external factors that can have an impact on the viability of a project, product, place or person.Continue Reading
SIPOC diagram (suppliers, inputs, process, outputs, customers)
A SIPOC (suppliers, inputs, process, outputs, customers) diagram is a visual tool for documenting a business process from beginning to end prior to implementation.Continue Reading
Total Quality Management (TQM)
Total Quality Management is a management framework based on the belief that an organization can build long-term success by having all its members, from low-level workers to its highest ranking executives, focus on quality improvement and, thus, ...Continue Reading
lean management
Lean management is an approach to managing an organization that supports the concept of continuous improvement, a long-term approach to work that systematically seeks to achieve small, incremental changes in processes in order to improve efficiency ...Continue Reading
Consumption-based, pay-for-what-you-use IT as a service
Composable infrastructure allows CIOs flexibility in combining compute, storage and networking into one framework. This guide explores the benefits of this relatively new technology.Continue Reading
4 steps to a blockchain implementation
If you're not experimenting with blockchain, you're behind the curve. Our step-by-step guide on implementing blockchain dissects the challenges, best practices and payoffs.Continue Reading
C-Level (C-Suite)
C-level is a term used to describe senior business leaders with high-ranking executive titles.Continue Reading
3 important steps to get started with AI
David Petersson lays out three steps that will change how you think about AI and help your business get started with AI.Continue Reading
digital disruption
Digital disruption is the change that occurs when new digital technologies and business models affect the value proposition of existing goods and services.Continue Reading
6 free IT strategic planning templates for CIOs
As technology has become a business differentiator, IT strategy is more crucial than ever. These IT strategic planning templates help CIOs make IT a business driver.Continue Reading
change management
Change management is a systematic approach to dealing with the transition or transformation of an organization's goals, processes or technologies.Continue Reading
ICT (information and communications technology, or technologies)
ICT, or information and communications technology (or technologies), is the infrastructure and components that enable modern computing.Continue Reading
AI in IT infrastructure transforms how work gets done
Cutting through the hype around AI has become a major job for IT leaders. Our in-depth guide on where and how to add AI to your IT infrastructure will help.Continue Reading
Build a digital transformation strategy with software at its core
What is a winning digital transformation strategy? For many companies, it starts with an overhaul of their software environments. Our comprehensive guide explains how it's done.Continue Reading
soft skills
A soft skill is a personal attribute that supports situational awareness and enhances an individual's ability to get a job done. The term soft skills is often used as a synonym for people skills or emotional intelligence.Continue Reading
product development (new product development - NPD)
Product development, also called new product management, is a series of steps that includes the conceptualization, design, development and marketing of newly created or newly rebranded goods or services.Continue Reading
Andrew Ng's AI playbook for the enterprise: 6 must-dos
AI legend and online education pioneer Andrew Ng has developed an AI playbook for businesses. Here are six must-dos.Continue Reading
emotional intelligence (EI)
Emotional intelligence (EI) is the area of cognitive ability that facilitates interpersonal behavior. The term was popularized in 1995 by psychologist and behavioral scientist Dr. Daniel Goleman. According to Goleman, emotional intelligence is the ...Continue Reading
When does the state of quantum computing become relevant for CIOs?
What do CIOs need to know about the state of quantum computing? Forrester Research provides some guidance.Continue Reading
The shift to edge computing is happening fast -- here's why
Whether you call it the Fourth Industrial Revolution or digital transformation, enterprise IT is being changed fast, and forever, and edge computing is a big reason why.Continue Reading
RPA software harnesses the potential of a digital workforce
RPA software cuts costs, boosts efficiency and frees employees from mind-numbing tasks. But governance challenges must be faced.Continue Reading
blockchain
Blockchain is a type of distributed ledger for maintaining a permanent and tamper-proof record of transactional data.Continue Reading
High-performance computing use cases and benefits in business
High-performance computing has moved from the rarified realm of research and government and into the enterprise. Learn how systems are evolving to handle data and deliver profit.Continue Reading
brand equity
Brand equity is the perceived value a company gains by having a known name, logo or other identifier.Continue Reading
The urgent need for enterprise AI governance -- and where to start
By 2022, 65% of CIOs will be tasked with modernizing governance policies to reflect the risks and opportunities posed by AI technologies. Here's why it can't be a one-person job.Continue Reading
Free IT mission statement examples for CIOs
These free IT mission statement examples and how-tos can help CIOs and their IT departments identify and refine their organizational goals.Continue Reading
value proposition
A value proposition is a statement that clearly identifies the benefits a company's products and services will deliver to its customers.Continue Reading
project management
Project management is the discipline of using established principles, procedures and policies to successfully guide a project from conception through completion.Continue Reading
Chief Strategy Officer (CSO)
A chief strategy officer (CSO), or chief strategist, is an executive charged with helping formulate, facilitate and communicate the overarching strategy of an organization, usually a large corporation.Continue Reading
Include dark web security strategies to strengthen security framework
As dark web security threats rise, enterprises should begin incorporating strategies to understand and implement dark web cyber-security measures.Continue Reading
executive dashboard
An executive dashboard is a computer interface that displays the key performance indicators (KPIs) that corporate officers need to effectively run an enterprise.Continue Reading
What is embedded intelligence and how can CIOs prepare for it?
Deloitte advises CIOs keep their eyes on a new application of AI. The consultancy calls it pervasive intelligence.Continue Reading
proof of concept (POC)
A proof of concept (POC) is an exercise in which work is focused on determining whether an idea can be turned into a reality.Continue Reading
mPOS (mobile point of sale)
An mPOS (mobile point-of-sale) is a smartphone, tablet or dedicated wireless device that performs the functions of a cash register or electronic point-of-sale terminal (POS terminal) wirelessly.Continue Reading
How can companies build a strategy for monetizing data?
To extract value from data, most companies will face people, process and technology challenges. Matt Maccaux explains the ins and outs of monetizing data.Continue Reading
organizational goals
Organizational goals are strategic objectives that a company's management establishes to outline expected outcomes and guide employees' efforts.Continue Reading
How automating feature engineering can help data scientists
Feature Labs CEO Max Kanter explains how automating feature engineering for machine learning can help data scientists and why CIOs should care.Continue Reading
With AI techniques, don't get stuck in the data quantity rut
Gartner's Erick Brethenoux gives practical advice on how CIOs can get started with AI. One of his tips: Think data quality, not data quantity.Continue Reading
IT transformation
IT transformation is a complete reassessment and overhaul of an organization's information technology (IT) systems in order to improve the efficiency and delivery in a digital economy.Continue Reading
rainmaker (business)
A rainmaker is an individual who generates an unusually high amount of revenue for an organization by bringing new clients and new business to the company.Continue Reading
Chief Technology Officer (CTO)
The Chief Technology Officer (CTO) is the individual within an organization who oversees the current technology and creates relevant policy.Continue Reading
Improve your digital transformation plan: 3 tips from EY's Jeff Wong
EY's chief innovation officer believes a successful digital transformation plan rests on building an ecosystem of internal champions and outside experts who don't think alike.Continue Reading
An 18-month-old virtual agent at Credit Suisse gets its bearings
Credit Suisse's Jennifer Hewit shares lessons learned while launching the bank's first virtual agent, Amelia. Hiring a neuroscientist, rebranding the agent and managing expectations proved crucial for persuading employees to give the bot a chance.Continue Reading
business process
A business process is an activity or set of activities that can accomplish a specific organizational goal.Continue Reading
Advice to CIOs for crafting a cloud adoption strategy
At Gartner Catalyst 2018, Marco Meinardi offered CIOs advice on crafting a cloud adoption strategy. Tip No. 1: Laissez-faire doesn't cut it.Continue Reading
IT service catalog
An IT service catalog is a list of technology resources and offerings available from the IT service provider within an organization.Continue Reading
IT asset management (ITAM)
IT asset management (information technology asset management, or ITAM) is a set of business practices that combines financial, inventory and contractual functions to optimize spending and support lifecycle management and strategic decision-making ...Continue Reading
authentic leadership
Authentic leadership is a type of management style in which people act in a real, genuine and sincere way that is true to who they are as individuals.Continue Reading
ITSM program: Tips on where to start, from a CIO who's been there
Link Alander has spent nearly a decade taking Lone Star College's ITSM program from subpar to superior. Here, he offers some tips for CIOs just getting started.Continue Reading
business process improvement (BPI)
Business process improvement (BPI) is a management exercise in which enterprise leaders use various methodologies to analyze their procedures to identify areas where they can improve accuracy, effectiveness and/or efficiency and then redesign those ...Continue Reading
What are the benefits of ITSM for fast-moving businesses?
IT service management helps enable digitization, but CIOs will have to invest resources to develop an effective ITSM program. Here are six benefits of ITSM that help make the case.Continue Reading
servant leadership
Servant leadership is a leadership philosophy built on the belief that the most effective leaders strive to serve others, rather than accrue power or take control.Continue Reading
In a hot RPA market, the 'rule of five' keeps CIOs focused on use cases
The robotic process automation market is advancing at a rapid clip. "Market growth is exceeding our greater than 50% CAGR to get from $500 million to $2.8 billion in five years," said Craig Le ...Continue Reading
AR headsets in the enterprise: An expert perspective
In his book, The Fourth Transformation, Shel Israel makes the argument that augmented reality -- the superimposition of digital information on the real world -- is the next technology innovation ...Continue Reading
sharing economy
The sharing economy, also known as collaborative consumption or peer-to-peer-based sharing, is a concept that highlights the ability -- and perhaps the preference -- of individuals to rent or borrow goods rather than buy and own them.Continue Reading
thought leader (thought leadership)
A thought leader is a person who or organization that is widely recognized as an expert in a given field and whose opinions are in high demand. Thought leaders use their influence to change their fields, to make money and to add value to the people ...Continue Reading
CFO (Chief Financial Officer)
CFO (Chief Financial Officer) is the corporate title for the person responsible for managing the company's financial operations and strategy.Continue Reading
When running IT like a business, consider the bagel shop
Ciena Corp. CIO Craig Williams expounds on the importance of running IT like a business and how to identify the type of IT people who can execute on that strategy.Continue Reading
Chief data officer role today: Less on defense, more on offense
Customer experience is front and center for every member of the C-suite today -- from the CEO down. That goes for the chief data officer role, too. CDOs were once seen as the high stewards of data ...Continue Reading
CEO (Chief Executive Officer)
The CEO, or chief executive officer, is the top position in an organization. CEOs are responsible for executing existing plans and policies, overseeing business management and setting future strategy.Continue Reading
How to start a blockchain project: Questions for IBM's Jerry Cuomo
A blockchain project starts with a belief that business needs to be done in a different way. Here's what happens next, including the role CIOs play in a blockchain journey.Continue Reading
An AI-machine learning data challenge: Predicting the unpredictable
A difficult test for companies wanting to capitalize on huge amounts of data and emerging tech is getting it to fit what they can't see, says MIT's Iyad Rahwan.Continue Reading
SkunkWorks project (Skunk Works)
A SkunkWorks project (also known as Skunk Works) is an innovative undertaking, involving a small group of people, that is outside the normal research and development channels within an organization.Continue Reading
artificial neuron
An artificial neuron is a connection point in an artificial neural network. Artificial neural networks, like the human body's biological neural network, have a layered architecture and each network node (connection point) has the capability to ...Continue Reading
Lean Six Sigma
Lean Six Sigma is a data-driven approach to improving efficiency, customer satisfaction and profits.Continue Reading
Sarbanes-Oxley Act (SOX)
The Sarbanes-Oxley Act of 2002 is a federal law that established sweeping auditing and financial regulations for public companies.Continue Reading