Evaluate

Evaluate

Weigh the pros and cons of technologies, products and projects you are considering.

• ITSM vs DevOps: Are DevOps, Agile overshadowing ITSM frameworks?

  In this Ask the Expert, digital transformation expert IsaacSacolick shares his perspective on the impact that DevOps and Agile strategies have on ITSM practices. Continue Reading

• Why CIOs should bet on multi-cloud adoption

  Gartner's Marco Meinardi explains why forward-thinking organizations are embracing a multi-cloud strategy and also highlights the challenges associated with multi-cloud management. Continue Reading

• 4 ways to use machine learning to improve customer experience

  There are many ways to use machine learning to improve customer experience. Gartner's Bill Delrieu offers four and names specific machine learning-based tools to help with each. Continue Reading

• 4 factors to consider when making the shift to the cloud

  For CIOs assessing their organization's cloud readiness, Andrew Larkin discusses four factors to consider before moving their applications to the cloud. Continue Reading

• What is driving the evolution of ITSM processes?

  At leading companies, ITSM processes are being redefined as 'cross-domain service management' and the ITSM team functions as enabler-in-chief of digital transformation. Continue Reading

• 3 stages of ITSM and 5 ways to enhance your ITSM strategy

  From help desk to service desk to business-aligned ITSM -- how evolved is your ITSM strategy? Dennis Drogseth explains ITSM's three stages and offers five tips for reaching maturity.Continue Reading

• Augmented intelligence: The clearest path to focused AI?

  Augmented intelligence assists humans in completing tasks that artificial intelligence can't yet handle. CIOs should invest in augmented tech as a step toward AI adoption.Continue Reading

• Chatbot technology brings 'self-help IT' to life at LogMeIn

  In this SearchCIO Q&A, LogMeIn CIO Ian Pitt describes how chatbot technology and other cutting-edge tools help him run a lean IT department and deliver services more efficiently to the growing company.Continue Reading

• Survey: IT leaders invest to improve cybersecurity, compliance

  As companies outgrow dated data protection and compliance management systems, IT leaders are making an investment in cybersecurity to avoid risk and stare down regulatory mandates.Continue Reading

• CTO: Hyper-converged infrastructure appliances cut costs

  An Indianapolis school district's decision to deploy hyper-converged infrastructure appliances has reduced support overhead and cut acquisition and operating costs.Continue Reading

• Mandates create new GDPR roles, processes for compliant companies

  As companies tweak IT processes to maintain General Data Protection Regulation compliance, the regulation raises questions about new, privacy-centric GDPR roles and responsibilities.Continue Reading

• Legal 'gray areas' holding back GDPR compliance program maturity

  The regulation has been in place for months, but many companies are still behind with their GDPR compliance programs. Will it take a major violation to get companies to pay attention?Continue Reading

• How do machine learning algorithms differ from traditional algorithms?

  In this ask the expert, ParallelM CTO Nisha Talagala lays out the similarities and differences between traditional software engineering and machine learning.Continue Reading

• As IT permeates the business, the service desk role expands

  Don't underestimate the IT service desk. Read about how enterprises are using new ITSM platforms to grow the service desk role and improve business processes across the enterprise.Continue Reading

• How to scale security: An inside look at how Facebook does it

  Facebook director of security Aanchal Gupta sounds off on how the social media giant uses automation to scale security and highlights its best practices and key focus areas.Continue Reading