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CIO mission

• Free IT mission statement examples for CIOs

  These free IT mission statement examples and how-tos can help CIOs and their IT departments identify and refine their organizational goals. Continue Reading

• As IT permeates the business, the service desk role expands

  Don't underestimate the IT service desk. Read about how enterprises are using new ITSM platforms to grow the service desk role and improve business processes across the enterprise. Continue Reading

• Is consolidating ITSM tools in the best interest of CIOs?

  Gartner's Kenneth Gonzalez says ITSM software tools should be assessed against three metrics -- quality, cost and performance. That will require CIOs to do some major silo-busting. Continue Reading

• How to measure usability when selecting an RPA tool

  If an RPA tool isn't user-friendly and isn't built for the long term, chances are the dividends won't be immediate. Read this before choosing your RPA tools. Continue Reading

• Forrester to CIOs: Blockchain networks are not truth machines

  Who couldn't use a little clarity on blockchain? A new report from Forrester Research separates myth from the current reality of blockchain networks. Continue Reading

• In praise of recommendation engines, AI with proven ROI

  Is an infatuation with deep learning blinding CIOs to other, more accessible forms of AI, to wit: recommendation engines? So says digital transformation guru Isaac Sacolick.Continue Reading

• Quantum machines: Are we there yet?

  Steady progress in building quantum machines, backed by billions in investment dollars, is bringing quantum computing's thorny problems tantalizingly close to resolution.Continue Reading

• Fine-tune your cloud-first strategy with better metrics

  Calculating the risks and benefits of a cloud-first strategy is a difficult problem for CIOs with large, complex IT environments. Experts discuss the salient metrics to use.Continue Reading

• Needed now and for the foreseeable future: Five hot IT skills

  Demand for IT talent is at an all-time high, Niel Nickolaisen says, because every company today really is a technology company. Here are the hot IT skills he's on the lookout for.Continue Reading

• CIO strives to tie cloud metrics to business value

  As CIOs gain experience in cloud computing, the cloud metrics they use are changing. Read how one CIO makes business value a priority in deciding which cloud services make sense.Continue Reading

• CIO roles: A CIO becomes a cloud enthusiast and outgrows his mentors

  Want to get a sense of how much CIO roles and responsibilities have changed? Try explaining your cloud strategy to your IT mentors.Continue Reading

• App development teams need to adapt to business-led IT

  App development teams are at an inflection point: They can act as sole producers -- and fail to meet digital demands -- or enable business-led IT with application building blocks.Continue Reading

• Turn tech laggards into learners -- adopt the flipped classroom model

  What if you could improve tech training and save money at the same time? The flipped classroom model can do that, and more, for tech education, Joseph Flahiff says.Continue Reading

• Transitioning to a DevOps environment? Don't make these four mistakes

  Weak project management skills, missed timelines, thin-skinned staff -- any one of these could torpedo your fledgling DevOps environment.Continue Reading

• Key to driving DevOps projects: Build up staff skills and buy talent

  DevOps projects are becoming the rule rather than the exception at companies undergoing digital transformation. Here's how CIOs can get a jump on building a DevOps environment.Continue Reading