Features

Features

• How PayPal rallied a 4,000-strong move to Agile

  PayPal’s wholesale move to an Agile methodology was built on ‘four pillars,’ took seven months and changed the way 4,000 IT and product people did their jobs. Here’s how it got done.  Continue Reading

• Four pillars of PayPal's 'big bang' Agile transformation

  PayPal's technology VP Kirsten Wolberg gives SearchCIO the facts, figures and philosophy behind a 'big bang' move to Agile that changed the way 510 cross-functional teams work. Included in the budget: $2 million to change out the furniture.  Continue Reading

• Nordstrom digs into 5-star customer reviews and finds a shipping problem

  How does a retailer known for customer service get even better at it? Matt Fisher of Nordstrom uses text analytics to parse tens of thousands of online customer reviews.  Continue Reading

• Becoming 'brain aware' to calm chaos, boost productivity

  Intel's mindful awareness program introduces employees to new skills for dealing with the always-on demands of the digital age. In the future, will businesses become more 'brain aware?'  Continue Reading

• Shadow apps: Turning SaaS risk into CIO strategy

  What can businesses' willy-nilly adoption of SaaS apps do for CIOs? Remove the invisibility cloak, and shadow apps become a golden opportunity to enable business goals, beef up security and save money.  Continue Reading

• A strong information security program is a competitive gain, not just a cost

  In these days of a breach a minute, a strong information security program is a competitive differentiator. Here's how CIOs and CISOs prove it.  Continue Reading

• The enterprise data hub poised to become the heart of data management?

  Moving big data can cause network strain, leading some businesses to turn to the enterprise data hub.  Continue Reading

• What's in a title? A CIO/CTO shares perspective on his dual role

  What's in a title anyway? In this CIO Snapshot, CareWorks CIO/CTO Bart Murphy talks about what it's like to carry out the dual roles.  Continue Reading

• CIO/CTO reaps benefits of a flexible ITSM platform

  In the second part of this story, CIO/CTO Bart Murphy explains how a cloud-based ITSM platform has helped transform IT and the business.  Continue Reading

• Revlon CIO ushers in corporate cloud and sweeping culture changes for IT

  Former Revlon CIO David Giambruno reveals how he expertly led his team through a drastic transition from a vertical to a horizontal organization.  Continue Reading

• MetLife takes a gamble on startup culture

  A 145-year-old company, MetLife shook off traditional IT for a startup culture.  Continue Reading

• IT career salaries infographic: Salary expectations, projects and mood

  TechTarget's Annual Salary and Careers Survey polled 1,771 professionals on their current earnings, the mood in IT and salary expectations for 2014.  Continue Reading

• IT executive salary, career and project ambitions: Roadmap 2014

  The results of our IT Salary and Career survey are in. See how your salary and career goals compare with those of your peers.  Continue Reading

• Ensure mobile device security through a mobile device management policy

  A panel of experts at the ASAE's Technology Conference details how to create an enterprise MDM policy and implement a comprehensive MDM system.  Continue Reading

• IT as a service: How to succeed as an IT broker

  Is your organization moving toward offering IT as a service? Find out what CIOs and experts have to say about succeeding as an IT broker.  Continue Reading

• Data-driven decision making propels Yammer to edge of Agile and beyond

  Data-driven decision making and the scientific method pushed Yammer Inc. to the boundaries of Agile development and beyond.  Continue Reading

• Agile principles, for IT and across the enterprise

  Agile principles push beyond the boundaries of IT and across enterprise.  Continue Reading

• A new book zeroes in on finding the key metrics that drive decisions

  Author Ben Yoskovitz talks about using the right metrics at the right time as the path to business success.  Continue Reading

• CIO drives tech-enabled golf with repeatable processes, innovation labs

  TopGolf CIO Tom LaPlante helps drives the tech-enabled business by implementing stable processes and turning every employee into an innovation ninja.  Continue Reading

• Lean Startup methodology key to open government initiative in Palo Alto

  CIO Jonathan Reichental introduced Lean Startup techniques to make better, faster decisions and provide more transparency in local government.  Continue Reading

• All aboard: CIO wins the battle, initiates centralized IT organization

  Our SearchCIO IT Leader of the Year Award winner, CIO Eric Hawley, explains how he built a centralized IT environment -- starting with listening.  Continue Reading

• MIT: A big data revolution is here, and it's past time for CIOs to lead

  The big data experts at the MIT CIO event made it official: Big data is transforming business. But it's complicated stuff, and it needs a CIO's touch.  Continue Reading

• Land O' Lakes CIO turns 'dirty data' into customer insights

  Land O' Lakes is combining 'dirty data' with company data sources and -- Eureka! -- putting customer insights into the hands of the business.  Continue Reading

• Airport CTO takes customer service to new heights with sensor technology

  Houston Airport CTO Lisa Kent uses sensor technology to provide superior service to her customers -- both internal and external.  Continue Reading

• Creativity and innovation the hallmarks of CIO's IT centralization

  Eric Hawley, CIO at Utah State University, knows that creativity and innovation are vital to IT centralization -- as is a fully baked cookie analogy.  Continue Reading

• Small-business cybersecurity: Mitigating employee and customer threats

  Small-business cybersecurity programs often hinge on how organizations prepare for -- and respond to -- employee and customer threats.  Continue Reading

• Rainmakers: Three CIOs who made revenue generation their business

  CIOs know alignment with the business is vital, but as IT emerges as a center of innovation, smart CIOs are taking charge of revenue generation.  Continue Reading

• To be a better leader be a team player: CIO leadership lessons from a pro

  Former CIO of Marriott, now personal coach, Carl Wilson talks CIO leadership and the importance of integrating IT with the business.  Continue Reading

• Multi-hypervisor environments: Making it work or not worth the work?

  There are potential benefits to running a multi-hypervisor environment but are they worth the management challenges?  Continue Reading

• IT insourcing uptick: Survey shows some IT coming back in-house

  A new study by Deloitte shows a trend toward IT insourcing, as companies respond to customer and quality concerns by bringing some IT back in-house.  Continue Reading

• Data center facility of the future is a hybrid

  Data center facility ownership isn't a given as CIOs develop hybrid data centers for economic and competitive reasons.  Continue Reading

• Enterprise risk management strategies guide for CIOs

  Risk management is critical for enterprises embarking on new IT projects and plans. Take a look at these resources for insights and advice on risk management.  Continue Reading

• Process improvement methodologies guide for CIOs

  Learn how to understand and evaluate process improvement methodologies with the tips and resources in this guide, covering Six Sigma, Balanced Scorecard and other processes.  Continue Reading

• IT management FAQ guides for enterprise IT strategies

  In these IT management FAQ guides, get answers to frequently asked questions about technologies and methodologies such as ITIL, Lean thinking, Six Sigma, Agile and more.  Continue Reading

• FAQ: Next-generation business intelligence systems

  Find out how CIOs are taking their business intelligence strategies to the next level with new approaches to gathering, accessing, measuring, displaying and sharing information.  Continue Reading

• FAQ: Implementing an IT service catalog

  An IT service catalog is a menu of services offered by an IT organization. Get the FAQs on how to implement an IT service catalog and automate the service request process.  Continue Reading

• CIO's guide to outsourcing application development and management

  Application outsourcing will lead enterprise CIO agendas again next year, with IT application development and management services in high demand. Learn more in this guide.  Continue Reading

• FAQ: Agile practices and their role in software development

  Companies are increasingly using Agile practices to improve software project outcomes. Learn more about Agile here, from Scrum to Extreme Programming and more.  Continue Reading

• The Real Business of IT: Download a free chapter

  The book "The Real Business of IT" focuses on how CIOs can demonstrate the value of IT as a strategic partner. Download a free chapter on finding new value sources in IT.  Continue Reading

• FAQ: IT and organizational change management

  The CIO's role in organizational and IT change management is to ensure service availability and business support. Learn more about IT's role in change management.  Continue Reading

• A guide to managing the risk assessment process

  Risk management assessments in IT take on many different forms -- from data risk to project risk. Learn more about managing the risk assessment processes in your IT organization.  Continue Reading

• FAQ: Understanding the ITIL framework

  The ITIL framework is a globally accepted standard for improving IT service quality. This FAQ reviews the ITIL definition, training options and costs and ITIL-compatible tools.  Continue Reading

• Lean IT principles: A FAQ for CIOs

  Lean thinking is the process of incorporating Lean principles into an enterprise. This FAQ shows how Lean thinking works and how IT is benefiting from this improvement methodology.  Continue Reading

• IT and leadership information for CIOs: Editorial calendar

  The 2009 editorial calendar for SearchCIO.com includes coverage of data protection strategies, SaaS, virtualization, ITSM and other technology topics.  Continue Reading

• FAQ: How does the Six Sigma methodology benefit IT?

  The Six Sigma methodology has helped companies improve customer service and eliminate errors for years. Learn how IT can reap the benefits of this service-driven methodology.  Continue Reading

• Vendor management advice for CIOs (expert video)

  Vendor management skills are a must have for CIOs. Learn more from Forrester Research Inc.'s Christine Ferrusi Ross.  Continue Reading

• Making the business case for a disaster recovery plan

  One of the most difficult parts of any IT plan is explaining the business case. The resources included in this lesson will point you in the right direction.  Continue Reading

• IT cheat sheets for all

  They may seem like no-brainers to you, but some of your IT tricks and workarounds look magical to your peers. We've collected our favorite IT cheat sheets on topics ranging from AS/400 to HTML and Outlook so everyone can look like a whiz.  Continue Reading

• Business intelligence applications

  Read this excerpt from "Business Intelligence: The Savvy Manager's Guide" to learn about the various applications of business intelligence and how you can use information strategically to help your business.  Continue Reading

• IT governance and legal compliance strategies for CIOs

  Between IT-related laws and governance regulations, IT executives today deal with more legal issues than ever before. These issues include compliance regulations, privacy rules and data protection. This Executive Guide provides resources to help ...  Continue Reading

• Compliance Theme Month

  Welcome to compliance month on SearchCIO.com. Each week we'll be adding new articles, tips, columns and webcasts on compliance issues specific to (but not limited to) CIOs. Bookmark this page and check back for updates this month.  Continue Reading

• Budgeting for compliance: Executive Guide

  The SearchCIO budgeting for compliance Executive Guide includes valuable resources and practical information and advice to help CIOs with planning and budgeting for compliance.  Continue Reading

• The top benefits of business process standardization

  Learn three key things that must happen for your business and its outsourcing capabilities to be successful.  Continue Reading

• Spyware resources for SMBs

  May is Spyware month on SearchSMB.com. Each week we'll be adding new articles, tips, columns and webcasts on Spyware issues specific to (but not limited to) SMBs. Bookmark this page and check back for updates this month.  Continue Reading