Features

Features

• How WPI uses AI in ITSM to improve help desk support

  WPI is using AI in ITSM to route help desk tickets to the most qualified technicians. ITSM automation of this ilk helps users and IT-- but it requires some handholding.  Continue Reading

• What can CIOs expect from ITIL 4? More leadership advice, for one

  ITIL 4 is scheduled for release in early 2019. ITIL expert David Ratcliffe discusses what's different about this ITIL update and why the guidance remains vitally relevant to CIOs.  Continue Reading

• What are PPM tools and how do they help the enterprise?

  PPM tools provide a holistic view of enterprise project health, enabling C-level execs and project managers to prioritize, organize and optimize projects for maximum ROI.  Continue Reading

• How secure-by-design ITSM processes can be a business differentiator

  Secure ITSM procedures are essential to digital organizations' data protection processes. They can also be a bottom line boon, says information governance expert Jeffrey Ritter.  Continue Reading

• Embedded IT, global talent to define future of IT jobs

  As more businesses identify as tech companies, what's the future of IT jobs? Many IT teams will work remotely on a gig-by-gig basis and their colleagues will span the globe.  Continue Reading

• Technology risks: What CIOs should know and steps they can take

  Adopting new tech helps businesses thrive, but CIOs must be aware of accompanying risks. Experts sound off on how new tech continues to muddle the cybersecurity threat landscape.  Continue Reading

• Improve your digital transformation plan: 3 tips from EY's Jeff Wong

  EY's chief innovation officer believes a successful digital transformation plan rests on building an ecosystem of internal champions and outside experts who don't think alike.  Continue Reading

• EY exec shares strategy for digital transformation in business

  EY is recruiting STEM talent, offering employees courses in AI -- and more -- in its quest for a digital business model that can exploit rapid change.  Continue Reading

• Why EY is investing in AI, data and blockchain technology initiatives

  It's more than just an accounting firm. Jeff Wong said EY is using a $1B investment in new technology initiatives to expand its mission and address its clients' digital challenges.  Continue Reading

• Automation and employment debate takes a new turn

  Future of work trends: Academics and industry executives shared their views on the evolution of RPA and the impact of AI on jobs at the recent UiPath Forward conference.  Continue Reading

• An 18-month-old virtual agent at Credit Suisse gets its bearings

  Credit Suisse's Jennifer Hewit shares lessons learned while launching the bank's first virtual agent, Amelia. Hiring a neuroscientist, rebranding the agent and managing expectations proved crucial for persuading employees to give the bot a chance.  Continue Reading

• Sunkist Growers reaps the benefits of managed disaster recovery services

  Sunkist Growers turned to DRaaS to make its disaster recovery options more practical for the company and its employees. But while the market is maturing, it might not work for all businesses.  Continue Reading

• The benefits of IAM processes, strategies for digitized companies

  After regulatory compliance and audit requirements forced Raymond James Financial to re-examine its IAM processes, the company is now reaping the business benefits of IAM.  Continue Reading

• CIO on the importance of holistic data collection and analysis methods

  CIO Tammy Bilitzky explains what she means by holistic data collection and analysis methods, and how they ensure accuracy of results and build trust into automated data systems.  Continue Reading

• A CIO forges a data strategy plan for creating actionable data

  As CIO of Data Conversion Laboratory, Tammy Bilitzky is responsible for the technology that her organization and its clients need to turn content into actionable data.  Continue Reading

• The information technology budgeting process: One CTO's experience

  Budget surprises have the power to take a company's yearly plans from smooth to chaotic. Look at one CTO's journey through the information technology budgeting process in 2018.  Continue Reading

• Forging an IT service catalog management plan to drive business goals

  An IT service catalog management strategy that drives business results requires CIOs to look beyond the provisioning of IT services -- and users to grasp the value of service automation.  Continue Reading

• What is driving the evolution of ITSM processes?

  At leading companies, ITSM processes are being redefined as 'cross-domain service management' and the ITSM team functions as enabler-in-chief of digital transformation.  Continue Reading

• Multi-cloud management best practices and pain points

  To reap the benefits of a multi-cloud strategy, CIOs must first have the right skills and processes in place. Here are the multi-cloud management best practices to lead the way.  Continue Reading

• Top disadvantages of cloud computing: What CIOs can do

  Andrew Larkin from the Cloud Academy sheds light on cloud computing misconceptions and drawbacks -- including downtime -- and offers best practices for CIOs to address these risks.  Continue Reading

• Chatbot technology brings 'self-help IT' to life at LogMeIn

  In this SearchCIO Q&A, LogMeIn CIO Ian Pitt describes how chatbot technology and other cutting-edge tools help him run a lean IT department and deliver services more efficiently to the growing company.  Continue Reading

• Success with automation and AI requires a high 'RQ'

  CIOs should assess their 'robotics quotient,' a Forrester Research construct that measures how ready organizations are to introduce automation and AI technologies successfully.  Continue Reading

• Survey: IT leaders invest to improve cybersecurity, compliance

  As companies outgrow dated data protection and compliance management systems, IT leaders are making an investment in cybersecurity to avoid risk and stare down regulatory mandates.  Continue Reading

• Texas college CIO pushes into enterprise service management

  A mature ITSM program has not only won Link Alander's IT team kudos for superb service delivery, but it is also driving automation of business processes in other departments.  Continue Reading

• An ITSM program evolves from subpar to superb

  How do you go from 'lousy' systems and subpar services to an ITSM program that is driving a service approach across the enterprise? CIO Link Alander gives us the details.  Continue Reading

• CTO: Hyper-converged infrastructure appliances cut costs

  An Indianapolis school district's decision to deploy hyper-converged infrastructure appliances has reduced support overhead and cut acquisition and operating costs.  Continue Reading

• Mandates create new GDPR roles, processes for compliant companies

  As companies tweak IT processes to maintain General Data Protection Regulation compliance, the regulation raises questions about new, privacy-centric GDPR roles and responsibilities.  Continue Reading

• Legal 'gray areas' holding back GDPR compliance program maturity

  The regulation has been in place for months, but many companies are still behind with their GDPR compliance programs. Will it take a major violation to get companies to pay attention?  Continue Reading

• Implementing machine learning to keep Facebook user data safe

  Facebook Director of Security Aanchal Gupta shares how the social media giant is implementing machine learning in security to ensure user data is safe on its platform.  Continue Reading

• 5 strategies to address the GDPR data management conundrum

  As IT executives continue to wrap their heads around GDPR, strategies are emerging to ease its data management compliance burden. Here are five that are already proving effective.  Continue Reading

• Facebook cybersecurity: How the company is building a diverse team

  Facebook director of security Aanchal Gupta sounds off on the need for diverse security teams and gives an overview of how the social media giant is working to make it happen.  Continue Reading

• As IT permeates the business, the service desk role expands

  Don't underestimate the IT service desk. Read about how enterprises are using new ITSM platforms to grow the service desk role and improve business processes across the enterprise.  Continue Reading

• How to scale security: An inside look at how Facebook does it

  Facebook director of security Aanchal Gupta sounds off on how the social media giant uses automation to scale security and highlights its best practices and key focus areas.  Continue Reading

• Speed, service, solutions are CIO priorities for Arcadis IT exec

  Heading into the final stretch of his first year as CIO, Justin Wright has strong ideas about how to make IT a better partner to the business. Read about his CIO priorities for people, processes and technologies.  Continue Reading

• How to become a digital leader: A design company's blueprint

  Arcadis CIO Justin Wright explains how IT is working in tandem with the business to make the firm a digital leader for its construction industry clients.  Continue Reading

• Digital transformation in the construction industry will rock status quo

  Arcadis CIO Justin Wright talks about digital transformation in the construction industry and what his firm is doing to protect clients from being disrupted.  Continue Reading

• SAP chief security officer talks cloud, security trends

  Security issues are still a top concern when moving to the cloud. SAP CSO Justin Somaini highlights the questions to ask cloud providers to make sure company data is protected.  Continue Reading

• ITSM in the era of cloud-based services

  Companies with IT service management strategies in place have a leg up when it comes to handling cloud-based services and hybrid environments, according to Protiviti's Eric Winton.  Continue Reading

• McAfee CISO: The importance of a strong cybersecurity culture

  For McAfee CISO Grant Bourzikas, building a strong cyberdefense culture is essential because employees are the first line of defense to avoid rapidly evolving cybersecurity risks.  Continue Reading

• McAfee CISO: Leadership buy-in essential to boost cybersecurity

  As online risks continue to evolve, making sure company leadership buys in to efforts to improve cybersecurity posture has become essential, says McAfee CISO Grant Bourzikas.  Continue Reading

• CIO roles: Developing 'safe and sound' IT systems

  Digital transformation is having a big influence on the evolution of the CIO role. For one CIO, responsibilities have expanded into ensuring the 'safety and soundness' of IT systems.  Continue Reading

• GE: Success of AI systems tied to engineering, not algorithms

  AI systems are hard to maintain and need an engineer's touch, according to Jeff Erhardt, vice president of intelligent systems at GE.  Continue Reading

• Symantec CIO: Digital transformation plan shaped by cloud, AI

  Read about how SaaS, public cloud, AI and machine learning are driving Symantec's digital transformation in this Q&A with CIO Sheila Jordan.  Continue Reading

• Symantec CIO strategy: Add 'extreme value' to the business

  Sheila Jordan's CIO strategy at Symantec focuses on bringing 'extreme value' to the business. Here, she discusses her top six IT priorities for achieving that goal.  Continue Reading

• When running IT like a business, consider the bagel shop

  Ciena Corp. CIO Craig Williams expounds on the importance of running IT like a business and how to identify the type of IT people who can execute on that strategy.  Continue Reading

• RPA tools lead to better customer service: Three case studies

  A global consumer credit reporting agency, an affordable housing lender, and a Fortune 500 insurance company bet on using RPA software. Here's what happened.  Continue Reading

• Digital transformation in manufacturing: Carton maker taps Predix software

  Learn about a digital transformation project at Swiss manufacturer Sig Combibloc, which is using GE Digital's Predix software and IoT sensors to boost productivity and cut costs.  Continue Reading

• Law firm makes case for technology-enabled transformation

  Top 100 law firm Jackson Lewis redefines how it provides legal services to clients as part of a technology-enabled transformation overseen by its first-ever chief digital officer.  Continue Reading

• Six barriers to digital transformation; CIO strategies to conquer them

  CIOs are under pressure to help companies find their digital mojo, but challenges abound. Learn about the top six barriers to digital transformation -- and how to vanquish them.  Continue Reading

• Blockchain as a service expected to entice CIOs to test waters

  AWS' Blockchain Templates offering, along with a host of other big vendor blockchain products, will spur a 'tsunami of tests.' Blockchain adoption by business is another matter.  Continue Reading

• Enterprise data encryption: Preparing for a post-quantum future

  With the race toward quantum computing underway, interest in post-quantum encryption is growing. ISACA's Rob Clyde explains how CIOs and CISOs can get up to speed.  Continue Reading

• The time to think about post-quantum cryptography is now

  Rob Clyde, chairman-elect of ISACA's board of directors, worries a lot about the world according to qubits. He explains why here -- and why post-quantum cryptography should matter to CIOs.  Continue Reading

• Artificial intelligence center of excellence emerges as best practice

  One way for enterprises to get a grip on an AI strategy that makes sense for them is to establish an artificial intelligence center of excellence.  Continue Reading

• CISO careers: Several factors propel high turnover

  The average CISO tenure is approximately 24 to 48 months. Kudelski Security's John Hellickson discusses factors driving the high turnover rate and how to improve job satisfaction.  Continue Reading

• At CyrusOne, a look at the expanding role of a CIO

  Being head of IT isn't the gig it used to be, says Blake Hankins, CIO of data center provider CyrusOne, in this Q&A. Today, the job of CIO is about making partnerships -- and having business know-how.  Continue Reading

• Data center industry growth drives expansion, cloud use at CyrusOne

  More devices and lots more data is good news for the data center industry and CyrusOne, says CIO Blake Hankins. In this Q&A, he discusses the company's buildup and his department's cloud use.  Continue Reading

• CISO soft skills in demand as position evolves into leadership role

  Cybersecurity industry veteran Joan Pepin discusses how the evolution of the CISO role has made soft skills essential to thrive in the information security field.  Continue Reading

• Optimizing an artificial intelligence architecture: The race is on

  As AI architecture improves and costs decrease, experts say enterprise adoption will go up, spurring yet more innovation and benefits for businesses and AI vendors alike.  Continue Reading

• CISO: Data integrity and confidentiality are 'pillars' of cybersecurity

  When it comes to protecting online info, one cybersecurity veteran says the role of a CISO is to first incorporate processes that maintain data integrity and confidentiality.  Continue Reading

• CIO uses master data management to speed digitalization

  IMA Financial Group CIO Michelle Vercellino's effort to clean up, protect and govern the firm's data is an important step in the firm's quest for 'data intelligence.'  Continue Reading

• Tackling the 'ask me anything' challenge of a conversational interface

  IBM researchers discuss the challenge of designing conversational interfaces where the potential incoming questions are limitless. The solution: narrowing the scope and training end users.  Continue Reading

• Machine learning use case to ID unhappy employees

  Telus International CIO Michael Ringman analyzes the machine learning use case he launched to curb high attrition rates in call centers.  Continue Reading

• Cloud workload protection tool speeds cloud migration, saves time

  Informatica deployed Aporeto's IT security tool to protect its cloud servers. It gained peace of mind -- and valuable time.  Continue Reading

• Informatica enlists cloud workload protection platform for 'zero-trust' IT security

  To secure its immense cloud operations, Informatica looks to a new tool, a cloud workload protection platform by Aporeto, with a deny-all approach to server access.  Continue Reading

• IoT initiatives raise new complications for CIOs

  As CIOs integrate IoT team projects, they must find a new balance between operational technology and IT -- a process that requires as much political savvy as tech expertise.  Continue Reading

• How to make AI agents better conversationalists: Context is key

  IBM's Bob Moore and Raphael Arar are committed to designing AI agents that actually understand -- and retain -- context. The aim? To make AI exchanges more like conversations.  Continue Reading

• Conversational UX design: What it is and who's paving the way

  Two researchers at IBM aim to make AI systems converse more like humans. Here, they discuss the emerging field of conversational UX design and the expertise that goes into it.  Continue Reading

• Tackling security debt: The role of risk register, patch management

  In this Q&A, Akamai's Dave Lewis offers pointers on how to address security debt and also discusses how organizations can avoid incurring such debt.  Continue Reading

• CIOs won't own enterprise machine learning -- they'll enable it

  How can CIOs support an enterprise machine learning initiative? They can start by building a data lake.  Continue Reading

• Security debt: Why you should pay attention

  Akamai's Dave Lewis -- a speaker at the upcoming RSA Conference 2018 -- discusses how organizations build security debt over time and its potential risks.  Continue Reading

• CIOs dissect what makes their artificial intelligence projects tick

  AI has been described as the ultimate disruptor. These three IT leaders are prepping for the shake-up with artificial intelligence projects designed to harness that potential.  Continue Reading

• Readying your IT shop for RPA software

  IT's role in an RPA implementation varies depending on the scope of the project and the company's enterprise architecture. Here's how Fannie Mae, Duke Energy and Abbyy handle RPA.  Continue Reading

• Crypto-agility: Strategies and best practices to get there

  Staying crypto-agile is vital for data security. Venafi's Paul Turner discusses how to establish crypto-agility and the need for creating an inventory of cryptographic assets.  Continue Reading

• Serverless computing model puts the developer in the driver's seat

  The application design method is all the rage in IT circles. A former developer sounds off on what it's good for -- and what it isn't.  Continue Reading

• Machine learning use cases, touch-text-talk on Box CIO's to-do list

  Intuitive interfaces, automating menial work so people can focus on big ideas, finding AI and machine learning use cases -- Box CIO Paul Chapman's to-do list is awesome.  Continue Reading

• Box CIO talks IT innovation and pressures in an 'all-cloud' environment

  Box CIO Paul Chapman discusses the demands of running IT at a company that was 'born digital' and why an 'all-cloud' environment doesn't preclude having to manage legacy IT.  Continue Reading

• Digital transformation for insurance: Idaho firm opts for HCI

  An Idaho-based property and casualty insurance company has swapped out its VMware infrastructure and separate storage systems for hyper-converged hardware from Scale Computing.  Continue Reading

• From phishing attempt circumvention to AI, new CIO has a big job

  As the new CIO at Snow Software, Alastair Pooley is taking on a range of priorities, from helping the business to recognize a phishing attempt to exploring AI for customer support.  Continue Reading

• Cybersecurity skills gap: Get creative about cyber hiring

  Hiring candidates from disciplines beyond infosec can go a long way to address the widening cybersecurity skills gap, says industry veteran Javvad Malik.  Continue Reading

• How cloud is changing the role of the CIO today

  Cloud has had a colossal impact on IT -- for starters, it's changed how it works and what it can pull off. And its effect on the role of the CIO today is no less transformational.  Continue Reading

• Natural-language processing technology boosts BI at Penn Medicine

  Natural-language processing technology lets Penn Medicine tap unstructured data, improving its analytics and patient care. Success required a multidisciplinary effort.  Continue Reading

• Cybersecurity trend forecast: Streamlined, simplified security

  In this SearchCIO Q&A, Javvad Malik discusses why streamlining infosec processes is becoming a top cybersecurity trend and how new tech influences the infosec industry.  Continue Reading

• New tech creates new attack vectors, cybersecurity vulnerabilities

  CISO John Germain explains how tech like AI and IoT are revolutionizing business -- and creating new cybersecurity vulnerabilities as data protection is left on the back burner.  Continue Reading

• Startup thinking: CIOs face challenges tapping entrepreneurial spirit

  Startup thinking is something CIOs and their enterprises hope to incorporate, but they must consider the rigors and challenges of embracing startup culture.  Continue Reading

• Digital labor transforms IT, but not without careful prep

  Robotic process automation can replace humans with software bots that are always on and always right, says believer Gerson Benker, but be prepared for major organizational change.  Continue Reading

• Deep learning projects: Cloud-based AI or dedicated hardware?

  Are deep learning projects part of your AI agenda this year? Here's how to evaluate the tradeoffs between using cloud-based AI infrastructure versus dedicated hardware.  Continue Reading

• For IT chief, the goal is to deliver business value

  Waste Industries' Hubert Barkley discusses the CIO role and tech projects that increase efficiency in this Q&A.  Continue Reading

• At Waste Industries, digital transformation initiatives rooted in trust

  Getting the business to buy the notion of business-enabling technology comes before big, flashy wins, IT chief Hubert Barkley says in this interview.  Continue Reading

• What do the new AI chips mean for CIOs? Homework, for starters

  New AI chips promise to put deep learning initiatives in better reach of enterprises. But they aren't applicable to all AI projects and, in some cases, are inferior to CPUs and GPUs.  Continue Reading

• Tech, growing data sets complicate enterprise cybersecurity strategy

  Emerging tech has grown companies' data sets and made IT environments increasingly complex. As IT capabilities evolve, enterprise cybersecurity strategy is struggling to keep up.  Continue Reading

• Cybersecurity's shortage of skills leaves IT projects vulnerable

  A recent study found that as IT projects proliferate, cybersecurity's shortage of skills is leaving tech vulnerable. Analyst and study author Jon Oltsik explains in this Q&A.  Continue Reading

• IBM Watson CTO: A range of conversational technologies can coexist

  IBM Watson VP and CTO Rob High explains why there's space for both conversational agents and chatbots in the enterprise, with each bringing a different level of utility.  Continue Reading

• Red Hat CIO talks open hybrid cloud, next-generation IT

  Deploying his company's open hybrid cloud product, preparing for next-generation IT, building an 'inclusive meritocracy' -- Red Hat CIO Mike Kelly talks turkey with SearchCIO.  Continue Reading

• The 2018 CIO budget plan: The goal is lofty, but is the money there?

  Digital transformation and underlying technologies -- cloud, AI, DevOps -- dominate CIO strategies this year, but it's unclear whether CIO budgets are up to the task.  Continue Reading

• Among AI use cases that matter to CIOs, ITSM ranks high

  AI use cases for your ITSM program abound, but early adopters caution that vendor offerings are immature and will require hands-on testing for best results.  Continue Reading

• Architecture firm taps AEC technology to drive digital strategy

  Arcadis CIO Justin Wright's pioneering use of architecture, construction and engineering technology brings buildings to life -- and the firm's digital strategy up to speed.  Continue Reading

• Some may not know it, but companies want CIOs with cloud expertise

  Organizations know what benefits cloud computing can bring -- and they're seeking out IT leaders with cloud expertise to make them a reality.  Continue Reading

• CIO: Adaptability essential to modernize IT structure

  Darin Morrow discusses how he achieves one of his primary goals as Cricket Wireless CIO: Ensuring the company's IT structure defines and continuously improves business processes.  Continue Reading

• CIO plans for AI projects in 2018 push the envelope

  SearchCIO interviews with leading IT executives suggest continued strong investment in AI projects -- and an important role for CIOs in developing an enterprise-wide AI strategy.  Continue Reading

• HR and IT, better together

  HR leaders like BMC's Monika Fahlbusch are partnering with CIOs as companies find that technology is key to attracting and managing talent, as well as streamlining HR management.  Continue Reading