Features

Features

• Success with automation and AI requires a high 'RQ'

  CIOs should assess their 'robotics quotient,' a Forrester Research construct that measures how ready organizations are to introduce automation and AI technologies successfully.  Continue Reading

• Survey: IT leaders invest to improve cybersecurity, compliance

  As companies outgrow dated data protection and compliance management systems, IT leaders are making an investment in cybersecurity to avoid risk and stare down regulatory mandates.  Continue Reading

• Texas college CIO pushes into enterprise service management

  A mature ITSM program has not only won Link Alander's IT team kudos for superb service delivery, but it is also driving automation of business processes in other departments.  Continue Reading

• An ITSM program evolves from subpar to superb

  How do you go from 'lousy' systems and subpar services to an ITSM program that is driving a service approach across the enterprise? CIO Link Alander gives us the details.  Continue Reading

• CTO: Hyper-converged infrastructure appliances cut costs

  An Indianapolis school district's decision to deploy hyper-converged infrastructure appliances has reduced support overhead and cut acquisition and operating costs.  Continue Reading

• Mandates create new GDPR roles, processes for compliant companies

  As companies tweak IT processes to maintain General Data Protection Regulation compliance, the regulation raises questions about new, privacy-centric GDPR roles and responsibilities.  Continue Reading

• Legal 'gray areas' holding back GDPR compliance program maturity

  The regulation has been in place for months, but many companies are still behind with their GDPR compliance programs. Will it take a major violation to get companies to pay attention?  Continue Reading

• Implementing machine learning to keep Facebook user data safe

  Facebook Director of Security Aanchal Gupta shares how the social media giant is implementing machine learning in security to ensure user data is safe on its platform.  Continue Reading

• 5 strategies to address the GDPR data management conundrum

  As IT executives continue to wrap their heads around GDPR, strategies are emerging to ease its data management compliance burden. Here are five that are already proving effective.  Continue Reading

• Facebook cybersecurity: How the company is building a diverse team

  Facebook director of security Aanchal Gupta sounds off on the need for diverse security teams and gives an overview of how the social media giant is working to make it happen.  Continue Reading

• As IT permeates the business, the service desk role expands

  Don't underestimate the IT service desk. Read about how enterprises are using new ITSM platforms to grow the service desk role and improve business processes across the enterprise.  Continue Reading

• How to scale security: An inside look at how Facebook does it

  Facebook director of security Aanchal Gupta sounds off on how the social media giant uses automation to scale security and highlights its best practices and key focus areas.  Continue Reading

• Speed, service, solutions are CIO priorities for Arcadis IT exec

  Heading into the final stretch of his first year as CIO, Justin Wright has strong ideas about how to make IT a better partner to the business. Read about his CIO priorities for people, processes and technologies.  Continue Reading

• How to become a digital leader: A design company's blueprint

  Arcadis CIO Justin Wright explains how IT is working in tandem with the business to make the firm a digital leader for its construction industry clients.  Continue Reading

• Digital transformation in the construction industry will rock status quo

  Arcadis CIO Justin Wright talks about digital transformation in the construction industry and what his firm is doing to protect clients from being disrupted.  Continue Reading

• SAP chief security officer talks cloud, security trends

  Security issues are still a top concern when moving to the cloud. SAP CSO Justin Somaini highlights the questions to ask cloud providers to make sure company data is protected.  Continue Reading

• ITSM in the era of cloud-based services

  Companies with IT service management strategies in place have a leg up when it comes to handling cloud-based services and hybrid environments, according to Protiviti's Eric Winton.  Continue Reading

• McAfee CISO: The importance of a strong cybersecurity culture

  For McAfee CISO Grant Bourzikas, building a strong cyberdefense culture is essential because employees are the first line of defense to avoid rapidly evolving cybersecurity risks.  Continue Reading

• McAfee CISO: Leadership buy-in essential to boost cybersecurity

  As online risks continue to evolve, making sure company leadership buys in to efforts to improve cybersecurity posture has become essential, says McAfee CISO Grant Bourzikas.  Continue Reading

• CIO roles: Developing 'safe and sound' IT systems

  Digital transformation is having a big influence on the evolution of the CIO role. For one CIO, responsibilities have expanded into ensuring the 'safety and soundness' of IT systems.  Continue Reading

• GE: Success of AI systems tied to engineering, not algorithms

  AI systems are hard to maintain and need an engineer's touch, according to Jeff Erhardt, vice president of intelligent systems at GE.  Continue Reading

• Symantec CIO: Digital transformation plan shaped by cloud, AI

  Read about how SaaS, public cloud, AI and machine learning are driving Symantec's digital transformation in this Q&A with CIO Sheila Jordan.  Continue Reading

• Symantec CIO strategy: Add 'extreme value' to the business

  Sheila Jordan's CIO strategy at Symantec focuses on bringing 'extreme value' to the business. Here, she discusses her top six IT priorities for achieving that goal.  Continue Reading

• When running IT like a business, consider the bagel shop

  Ciena Corp. CIO Craig Williams expounds on the importance of running IT like a business and how to identify the type of IT people who can execute on that strategy.  Continue Reading

• RPA tools lead to better customer service: Three case studies

  A global consumer credit reporting agency, an affordable housing lender, and a Fortune 500 insurance company bet on using RPA software. Here's what happened.  Continue Reading

• Digital transformation in manufacturing: Carton maker taps Predix software

  Learn about a digital transformation project at Swiss manufacturer Sig Combibloc, which is using GE Digital's Predix software and IoT sensors to boost productivity and cut costs.  Continue Reading

• Law firm makes case for technology-enabled transformation

  Top 100 law firm Jackson Lewis redefines how it provides legal services to clients as part of a technology-enabled transformation overseen by its first-ever chief digital officer.  Continue Reading

• Six barriers to digital transformation; CIO strategies to conquer them

  CIOs are under pressure to help companies find their digital mojo, but challenges abound. Learn about the top six barriers to digital transformation -- and how to vanquish them.  Continue Reading

• Blockchain as a service expected to entice CIOs to test waters

  AWS' Blockchain Templates offering, along with a host of other big vendor blockchain products, will spur a 'tsunami of tests.' Blockchain adoption by business is another matter.  Continue Reading

• Enterprise data encryption: Preparing for a post-quantum future

  With the race toward quantum computing underway, interest in post-quantum encryption is growing. ISACA's Rob Clyde explains how CIOs and CISOs can get up to speed.  Continue Reading

• The time to think about post-quantum cryptography is now

  Rob Clyde, chairman-elect of ISACA's board of directors, worries a lot about the world according to qubits. He explains why here -- and why post-quantum cryptography should matter to CIOs.  Continue Reading

• Artificial intelligence center of excellence emerges as best practice

  One way for enterprises to get a grip on an AI strategy that makes sense for them is to establish an artificial intelligence center of excellence.  Continue Reading

• CISO careers: Several factors propel high turnover

  The average CISO tenure is approximately 24 to 48 months. Kudelski Security's John Hellickson discusses factors driving the high turnover rate and how to improve job satisfaction.  Continue Reading

• At CyrusOne, a look at the expanding role of a CIO

  Being head of IT isn't the gig it used to be, says Blake Hankins, CIO of data center provider CyrusOne, in this Q&A. Today, the job of CIO is about making partnerships -- and having business know-how.  Continue Reading

• Data center industry growth drives expansion, cloud use at CyrusOne

  More devices and lots more data is good news for the data center industry and CyrusOne, says CIO Blake Hankins. In this Q&A, he discusses the company's buildup and his department's cloud use.  Continue Reading

• CISO soft skills in demand as position evolves into leadership role

  Cybersecurity industry veteran Joan Pepin discusses how the evolution of the CISO role has made soft skills essential to thrive in the information security field.  Continue Reading

• Optimizing an artificial intelligence architecture: The race is on

  As AI architecture improves and costs decrease, experts say enterprise adoption will go up, spurring yet more innovation and benefits for businesses and AI vendors alike.  Continue Reading

• CISO: Data integrity and confidentiality are 'pillars' of cybersecurity

  When it comes to protecting online info, one cybersecurity veteran says the role of a CISO is to first incorporate processes that maintain data integrity and confidentiality.  Continue Reading

• CIO uses master data management to speed digitalization

  IMA Financial Group CIO Michelle Vercellino's effort to clean up, protect and govern the firm's data is an important step in the firm's quest for 'data intelligence.'  Continue Reading

• Tackling the 'ask me anything' challenge of a conversational interface

  IBM researchers discuss the challenge of designing conversational interfaces where the potential incoming questions are limitless. The solution: narrowing the scope and training end users.  Continue Reading

• Machine learning use case to ID unhappy employees

  Telus International CIO Michael Ringman analyzes the machine learning use case he launched to curb high attrition rates in call centers.  Continue Reading

• Cloud workload protection tool speeds cloud migration, saves time

  Informatica deployed Aporeto's IT security tool to protect its cloud servers. It gained peace of mind -- and valuable time.  Continue Reading

• Informatica enlists cloud workload protection platform for 'zero-trust' IT security

  To secure its immense cloud operations, Informatica looks to a new tool, a cloud workload protection platform by Aporeto, with a deny-all approach to server access.  Continue Reading

• IoT initiatives raise new complications for CIOs

  As CIOs integrate IoT team projects, they must find a new balance between operational technology and IT -- a process that requires as much political savvy as tech expertise.  Continue Reading

• How to make AI agents better conversationalists: Context is key

  IBM's Bob Moore and Raphael Arar are committed to designing AI agents that actually understand -- and retain -- context. The aim? To make AI exchanges more like conversations.  Continue Reading

• Conversational UX design: What it is and who's paving the way

  Two researchers at IBM aim to make AI systems converse more like humans. Here, they discuss the emerging field of conversational UX design and the expertise that goes into it.  Continue Reading

• Tackling security debt: The role of risk register, patch management

  In this Q&A, Akamai's Dave Lewis offers pointers on how to address security debt and also discusses how organizations can avoid incurring such debt.  Continue Reading

• CIOs won't own enterprise machine learning -- they'll enable it

  How can CIOs support an enterprise machine learning initiative? They can start by building a data lake.  Continue Reading

• Security debt: Why you should pay attention

  Akamai's Dave Lewis -- a speaker at the upcoming RSA Conference 2018 -- discusses how organizations build security debt over time and its potential risks.  Continue Reading

• CIOs dissect what makes their artificial intelligence projects tick

  AI has been described as the ultimate disruptor. These three IT leaders are prepping for the shake-up with artificial intelligence projects designed to harness that potential.  Continue Reading

• Readying your IT shop for RPA software

  IT's role in an RPA implementation varies depending on the scope of the project and the company's enterprise architecture. Here's how Fannie Mae, Duke Energy and Abbyy handle RPA.  Continue Reading

• Crypto-agility: Strategies and best practices to get there

  Staying crypto-agile is vital for data security. Venafi's Paul Turner discusses how to establish crypto-agility and the need for creating an inventory of cryptographic assets.  Continue Reading

• Serverless computing model puts the developer in the driver's seat

  The application design method is all the rage in IT circles. A former developer sounds off on what it's good for -- and what it isn't.  Continue Reading

• Machine learning use cases, touch-text-talk on Box CIO's to-do list

  Intuitive interfaces, automating menial work so people can focus on big ideas, finding AI and machine learning use cases -- Box CIO Paul Chapman's to-do list is awesome.  Continue Reading

• Box CIO talks IT innovation and pressures in an 'all-cloud' environment

  Box CIO Paul Chapman discusses the demands of running IT at a company that was 'born digital' and why an 'all-cloud' environment doesn't preclude having to manage legacy IT.  Continue Reading

• Digital transformation for insurance: Idaho firm opts for HCI

  An Idaho-based property and casualty insurance company has swapped out its VMware infrastructure and separate storage systems for hyper-converged hardware from Scale Computing.  Continue Reading

• From phishing attempt circumvention to AI, new CIO has a big job

  As the new CIO at Snow Software, Alastair Pooley is taking on a range of priorities, from helping the business to recognize a phishing attempt to exploring AI for customer support.  Continue Reading

• Cybersecurity skills gap: Get creative about cyber hiring

  Hiring candidates from disciplines beyond infosec can go a long way to address the widening cybersecurity skills gap, says industry veteran Javvad Malik.  Continue Reading

• How cloud is changing the role of the CIO today

  Cloud has had a colossal impact on IT -- for starters, it's changed how it works and what it can pull off. And its effect on the role of the CIO today is no less transformational.  Continue Reading

• Natural-language processing technology boosts BI at Penn Medicine

  Natural-language processing technology lets Penn Medicine tap unstructured data, improving its analytics and patient care. Success required a multidisciplinary effort.  Continue Reading

• Cybersecurity trend forecast: Streamlined, simplified security

  In this SearchCIO Q&A, Javvad Malik discusses why streamlining infosec processes is becoming a top cybersecurity trend and how new tech influences the infosec industry.  Continue Reading

• New tech creates new attack vectors, cybersecurity vulnerabilities

  CISO John Germain explains how tech like AI and IoT are revolutionizing business -- and creating new cybersecurity vulnerabilities as data protection is left on the back burner.  Continue Reading

• Startup thinking: CIOs face challenges tapping entrepreneurial spirit

  Startup thinking is something CIOs and their enterprises hope to incorporate, but they must consider the rigors and challenges of embracing startup culture.  Continue Reading

• Digital labor transforms IT, but not without careful prep

  Robotic process automation can replace humans with software bots that are always on and always right, says believer Gerson Benker, but be prepared for major organizational change.  Continue Reading

• Deep learning projects: Cloud-based AI or dedicated hardware?

  Are deep learning projects part of your AI agenda this year? Here's how to evaluate the tradeoffs between using cloud-based AI infrastructure versus dedicated hardware.  Continue Reading

• For IT chief, the goal is to deliver business value

  Waste Industries' Hubert Barkley discusses the CIO role and tech projects that increase efficiency in this Q&A.  Continue Reading

• At Waste Industries, digital transformation initiatives rooted in trust

  Getting the business to buy the notion of business-enabling technology comes before big, flashy wins, IT chief Hubert Barkley says in this interview.  Continue Reading

• What do the new AI chips mean for CIOs? Homework, for starters

  New AI chips promise to put deep learning initiatives in better reach of enterprises. But they aren't applicable to all AI projects and, in some cases, are inferior to CPUs and GPUs.  Continue Reading

• Tech, growing data sets complicate enterprise cybersecurity strategy

  Emerging tech has grown companies' data sets and made IT environments increasingly complex. As IT capabilities evolve, enterprise cybersecurity strategy is struggling to keep up.  Continue Reading

• Cybersecurity's shortage of skills leaves IT projects vulnerable

  A recent study found that as IT projects proliferate, cybersecurity's shortage of skills is leaving tech vulnerable. Analyst and study author Jon Oltsik explains in this Q&A.  Continue Reading

• IBM Watson CTO: A range of conversational technologies can coexist

  IBM Watson VP and CTO Rob High explains why there's space for both conversational agents and chatbots in the enterprise, with each bringing a different level of utility.  Continue Reading

• Red Hat CIO talks open hybrid cloud, next-generation IT

  Deploying his company's open hybrid cloud product, preparing for next-generation IT, building an 'inclusive meritocracy' -- Red Hat CIO Mike Kelly talks turkey with SearchCIO.  Continue Reading

• The 2018 CIO budget plan: The goal is lofty, but is the money there?

  Digital transformation and underlying technologies -- cloud, AI, DevOps -- dominate CIO strategies this year, but it's unclear whether CIO budgets are up to the task.  Continue Reading

• Among AI use cases that matter to CIOs, ITSM ranks high

  AI use cases for your ITSM program abound, but early adopters caution that vendor offerings are immature and will require hands-on testing for best results.  Continue Reading

• Architecture firm taps AEC technology to drive digital strategy

  Arcadis CIO Justin Wright's pioneering use of architecture, construction and engineering technology brings buildings to life -- and the firm's digital strategy up to speed.  Continue Reading

• Some may not know it, but companies want CIOs with cloud expertise

  Organizations know what benefits cloud computing can bring -- and they're seeking out IT leaders with cloud expertise to make them a reality.  Continue Reading

• CIO: Adaptability essential to modernize IT structure

  Darin Morrow discusses how he achieves one of his primary goals as Cricket Wireless CIO: Ensuring the company's IT structure defines and continuously improves business processes.  Continue Reading

• CIO plans for AI projects in 2018 push the envelope

  SearchCIO interviews with leading IT executives suggest continued strong investment in AI projects -- and an important role for CIOs in developing an enterprise-wide AI strategy.  Continue Reading

• HR and IT, better together

  HR leaders like BMC's Monika Fahlbusch are partnering with CIOs as companies find that technology is key to attracting and managing talent, as well as streamlining HR management.  Continue Reading

• CIO playbook for 2018: Leading analysts break down the trends

  Cloud consolidation. Investing in the network. RPA. API management. These are among the issues CIOs ought to be paying attention to in 2018, according to leading analysts.  Continue Reading

• Lessons learned from 2017 cybersecurity incidents

  Cybersecurity incidents continued to plague companies in 2017. Here's a rundown of the five with the most impact, and lessons learned from each.  Continue Reading

• Tech execs sound off on 2018 enterprise IT trends

  Eight tech execs dissect the big enterprise IT trends in 2018. Get their takes on AI, microservices, edge computing, IT metrics and customer service in the IoT age.  Continue Reading

• Incorporating security is the next step in the evolution of DevOps

  As the evolution of DevOps continues, security measures are being integrated into product development processes. Will DevSecOps live up to its promise for enterprises?  Continue Reading

• Most popular SearchCIO videos for IT industry leaders in 2017

  Get cutting-edge technology strategy insight straight from IT industry leaders in this countdown of our top 10 most popular SearchCIO videos from 2017.  Continue Reading

• IT resilience: Ski resort takes DR to the cloud

  A Vermont resort, aiming to protect core IT systems from disruption, has deployed a cloud-based disaster recovery system based on Zerto Virtual Replication and Microsoft Azure.  Continue Reading

• Digital transformation consulting offers CIOs tech, cultural change

  An emerging crop of digital transformation consulting firms such as VertitechIT and Quisitive aims to help enterprises navigate the technical and cultural rigors of change.  Continue Reading

• How to fill a CISO position in the digital age: Think cloud

  As companies move IT operations to the cloud, the chief cybersecurity role is changing, too, says cloud provider Sonian's Greg Arnette.  Continue Reading

• A cloud provider ruminates on the role of a CISO

  Sonian, a recently acquired cloud application provider, discusses the role of a CISO, emerging cloud security positions and changes on the horizon.  Continue Reading

• Indoor navigation system transforms working conditions for the blind

  An assistive technology program at Bosma Enterprises now includes an indoor navigation system that uses Bluetooth beacons and iOS' native VoiceOver feature.  Continue Reading

• An SMB reaches its tipping point with legacy tech

  Clint Newell Auto Group took a bold step when it decided to jettison its legacy tech for the cloud. Benefits ensued. Here's how to determine your cloud tipping point.  Continue Reading

• CIO Marty Boos orchestrates StubHub mobile transformation

  When the bar code became the ticket, StubHub CIO Marty Boos had to recalibrate IT resources and launch a major shift to mobile services. SearchCIO gets the details.  Continue Reading

• Dropbox CIO Sylvie Veilleux on taking IT from 'good to great'

  What's it like to be the first CIO at one of the world's most valuable startups? For Dropbox CIO Sylvie Veilleux it's about making IT 'easy to work with' -- and indispensable.  Continue Reading

• Why aren't there more women in cybersecurity?

  Outmoded stereotypes, not enough female execs -- there are many reasons for the low numbers of women in cybersecurity. Most (but not all) are easily fixed.  Continue Reading

• Hyper-converged infrastructure solutions hit the mainstream

  HCI technology is expanding beyond its original niches in virtual desktop infrastructure and video storage, taking an expanded role in the corporate data center.  Continue Reading

• Enterprise IT infrastructure: Outsource or upgrade for CIOs?

  Intent-based networking and other emerging technologies offer new approaches to enterprise IT, but some CIOs are seeking innovation in cloud computing.  Continue Reading

• Hybrid IT environment requires hybrid cybersecurity

  As more organizations turn to a combination of cloud-based and on-premises systems, protecting data in a hybrid IT environment requires a fresh look at cybersecurity strategy.  Continue Reading

• CIOs play role of provocateurs, enablers in platform shift

  Sam Ramji from the Google Cloud Platform explains why a successful platform shift requires a business-conscious CIO who turns to peers -- and the CEO -- for help.  Continue Reading

• GE digital thread now runs through a 'hub' customer database

  GE has rolled out the first phase of digital transformation for its sales function, creating a central customer database and devising governance standards for customer data.  Continue Reading

• How GE digital transformation won over the sales force

  A major part of the GE digital transformation is getting its 25,000 salespeople on board as it rethinks its vast commercial sales function.  Continue Reading

• Nationwide CIO readies IT workforce for 'inevitable future'

  Susan Gueli, CIO of infrastructure and operations at Nationwide, explains how she helps ensure the company's IT workforce is up to the challenge of digital transformation.  Continue Reading