Features

Features

• Why EY is investing in AI, data and blockchain technology initiatives

  It's more than just an accounting firm. Jeff Wong said EY is using a $1B investment in new technology initiatives to expand its mission and address its clients' digital challenges.  Continue Reading

• Automation and employment debate takes a new turn

  Future of work trends: Academics and industry executives shared their views on the evolution of RPA and the impact of AI on jobs at the recent UiPath Forward conference.  Continue Reading

• An 18-month-old virtual agent at Credit Suisse gets its bearings

  Credit Suisse's Jennifer Hewit shares lessons learned while launching the bank's first virtual agent, Amelia. Hiring a neuroscientist, rebranding the agent and managing expectations proved crucial for persuading employees to give the bot a chance.  Continue Reading

• Sunkist Growers reaps the benefits of managed disaster recovery services

  Sunkist Growers turned to DRaaS to make its disaster recovery options more practical for the company and its employees. But while the market is maturing, it might not work for all businesses.  Continue Reading

• The benefits of IAM processes, strategies for digitized companies

  After regulatory compliance and audit requirements forced Raymond James Financial to re-examine its IAM processes, the company is now reaping the business benefits of IAM.  Continue Reading

• CIO on the importance of holistic data collection and analysis methods

  CIO Tammy Bilitzky explains what she means by holistic data collection and analysis methods, and how they ensure accuracy of results and build trust into automated data systems.  Continue Reading

• A CIO forges a data strategy plan for creating actionable data

  As CIO of Data Conversion Laboratory, Tammy Bilitzky is responsible for the technology that her organization and its clients need to turn content into actionable data.  Continue Reading

• The information technology budgeting process: One CTO's experience

  Budget surprises have the power to take a company's yearly plans from smooth to chaotic. Look at one CTO's journey through the information technology budgeting process in 2018.  Continue Reading

• Forging an IT service catalog management plan to drive business goals

  An IT service catalog management strategy that drives business results requires CIOs to look beyond the provisioning of IT services -- and users to grasp the value of service automation.  Continue Reading

• What is driving the evolution of ITSM processes?

  At leading companies, ITSM processes are being redefined as 'cross-domain service management' and the ITSM team functions as enabler-in-chief of digital transformation.  Continue Reading

• Multi-cloud management best practices and pain points

  To reap the benefits of a multi-cloud strategy, CIOs must first have the right skills and processes in place. Here are the multi-cloud management best practices to lead the way.  Continue Reading

• Top disadvantages of cloud computing: What CIOs can do

  Andrew Larkin from the Cloud Academy sheds light on cloud computing misconceptions and drawbacks -- including downtime -- and offers best practices for CIOs to address these risks.  Continue Reading

• Chatbot technology brings 'self-help IT' to life at LogMeIn

  In this SearchCIO Q&A, LogMeIn CIO Ian Pitt describes how chatbot technology and other cutting-edge tools help him run a lean IT department and deliver services more efficiently to the growing company.  Continue Reading

• Success with automation and AI requires a high 'RQ'

  CIOs should assess their 'robotics quotient,' a Forrester Research construct that measures how ready organizations are to introduce automation and AI technologies successfully.  Continue Reading

• Survey: IT leaders invest to improve cybersecurity, compliance

  As companies outgrow dated data protection and compliance management systems, IT leaders are making an investment in cybersecurity to avoid risk and stare down regulatory mandates.  Continue Reading