Features

Features

• A new book zeroes in on finding the key metrics that drive decisions

  Author Ben Yoskovitz talks about using the right metrics at the right time as the path to business success.  Continue Reading

• New guide lays out how to use Lean analytics to grow a business

  Co-authors Ben Yoskovitz and Alistair Croll dig into how Lean analytics helps new businesses grow. The model is catching on with big companies too.  Continue Reading

• CIO drives tech-enabled golf with repeatable processes, innovation labs

  TopGolf CIO Tom LaPlante helps drives the tech-enabled business by implementing stable processes and turning every employee into an innovation ninja.  Continue Reading

• Three bad mistakes that will sabotage your ITSM program

  ITSM needs to serve the business, not obsess over IT metrics. Here are characteristics that will stop your ITSM program dead in its tracks.  Continue Reading

• Forging an ITSM strategy that's about business impact, not IT metrics

  ITSM strategy is not just about closing help desk tickets or managing change requests. It's about solving business problems and generating revenue.  Continue Reading

• Cloud use strategy: Celtics VP of IT builds on wins, cuts losses

  Boston Celtics VP of IT leverages cloud use for business needs on and off the court and comes out winning -- even when he loses.  Continue Reading

• Building a social workflow process for today's enterprise no easy task

  As the social enterprise evolves, so too do social workflow processes. But getting everybody on board with social isn't for the faint of heart.  Continue Reading

• Building a social enterprise means putting 'social' into the workflow

  If proponents of the social enterprise have learned anything, it's that social must be woven into the flow of work. That's easier said than done.  Continue Reading

• Are consumer-targeted mobile security tools the future of BYOD?

  A new tool puts mobile security in the hands of the consumer. With the increased focus on BYOD, are there also enterprise mobile security benefits?  Continue Reading

• A CIO finds a way to protect sensitive data and pave the way for BYOD

  Pat Smith, CIO of Our Kids, devises a way to protect sensitive data while paving the way for mobile devices and a network of care providers.  Continue Reading

• Lean Startup methodology key to open government initiative in Palo Alto

  CIO Jonathan Reichental introduced Lean Startup techniques to make better, faster decisions and provide more transparency in local government.  Continue Reading

• All aboard: CIO wins the battle, initiates centralized IT organization

  Our SearchCIO IT Leader of the Year Award winner, CIO Eric Hawley, explains how he built a centralized IT environment -- starting with listening.  Continue Reading

• From ruins, CIO builds a UC system for the future

  SearchCIO-Midmarket IT Leader of the Year Troy Neal built a UC system that vastly improved the mission of his organization.  Continue Reading

• Former GM, BP CIO stresses need for CIOs to focus on business outcomes

  The former CIO at GM and BP previews the World BPO/ITO Forum in NYC and reveals what he would do differently as a CIO today … think business outcomes.  Continue Reading

• Real-time data analytics drops a beat on the online music industry

  Mixcloud uses real-time data analytics to mesh customer behavior with site maintenance and -- coming soon-- deep personalization.  Continue Reading