Features
Features
IT applications, infrastructure and operations
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What can CIOs expect from ITIL 4? More leadership advice, for one
ITIL 4 is scheduled for release in early 2019. ITIL expert David Ratcliffe discusses what's different about this ITIL update and why the guidance remains vitally relevant to CIOs. Continue Reading
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What are PPM tools and how do they help the enterprise?
PPM tools provide a holistic view of enterprise project health, enabling C-level execs and project managers to prioritize, organize and optimize projects for maximum ROI. Continue Reading
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How secure-by-design ITSM processes can be a business differentiator
Secure ITSM procedures are essential to digital organizations' data protection processes. They can also be a bottom line boon, says information governance expert Jeffrey Ritter. Continue Reading
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Embedded IT, global talent to define future of IT jobs
As more businesses identify as tech companies, what's the future of IT jobs? Many IT teams will work remotely on a gig-by-gig basis and their colleagues will span the globe. Continue Reading
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CIO on the importance of holistic data collection and analysis methods
CIO Tammy Bilitzky explains what she means by holistic data collection and analysis methods, and how they ensure accuracy of results and build trust into automated data systems. Continue Reading
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A CIO forges a data strategy plan for creating actionable data
As CIO of Data Conversion Laboratory, Tammy Bilitzky is responsible for the technology that her organization and its clients need to turn content into actionable data. Continue Reading
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Forging an IT service catalog management plan to drive business goals
An IT service catalog management strategy that drives business results requires CIOs to look beyond the provisioning of IT services -- and users to grasp the value of service automation. Continue Reading
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What is driving the evolution of ITSM processes?
At leading companies, ITSM processes are being redefined as 'cross-domain service management' and the ITSM team functions as enabler-in-chief of digital transformation. Continue Reading
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Multi-cloud management best practices and pain points
To reap the benefits of a multi-cloud strategy, CIOs must first have the right skills and processes in place. Here are the multi-cloud management best practices to lead the way. Continue Reading
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Top disadvantages of cloud computing: What CIOs can do
Andrew Larkin from the Cloud Academy sheds light on cloud computing misconceptions and drawbacks -- including downtime -- and offers best practices for CIOs to address these risks. Continue Reading
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Chatbot technology brings 'self-help IT' to life at LogMeIn
In this SearchCIO Q&A, LogMeIn CIO Ian Pitt describes how chatbot technology and other cutting-edge tools help him run a lean IT department and deliver services more efficiently to the growing company. Continue Reading
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Texas college CIO pushes into enterprise service management
A mature ITSM program has not only won Link Alander's IT team kudos for superb service delivery, but it is also driving automation of business processes in other departments. Continue Reading
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An ITSM program evolves from subpar to superb
How do you go from 'lousy' systems and subpar services to an ITSM program that is driving a service approach across the enterprise? CIO Link Alander gives us the details. Continue Reading
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CTO: Hyper-converged infrastructure appliances cut costs
An Indianapolis school district's decision to deploy hyper-converged infrastructure appliances has reduced support overhead and cut acquisition and operating costs. Continue Reading
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As IT permeates the business, the service desk role expands
Don't underestimate the IT service desk. Read about how enterprises are using new ITSM platforms to grow the service desk role and improve business processes across the enterprise. Continue Reading
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ITSM in the era of cloud-based services
Companies with IT service management strategies in place have a leg up when it comes to handling cloud-based services and hybrid environments, according to Protiviti's Eric Winton. Continue Reading
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Digital transformation for insurance: Idaho firm opts for HCI
An Idaho-based property and casualty insurance company has swapped out its VMware infrastructure and separate storage systems for hyper-converged hardware from Scale Computing. Continue Reading
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For Airbnb, data democratization is a strategic advantage
Home-rental site Airbnb recognized the value of data from its start. Then it built tools and developed training to democratize data, turning employees into data scientists. Continue Reading
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Book excerpt: The five phases of decision architecture methodology
In this book excerpt, authors Andrew Wells and Kathy Chiang detail the decision architecture methodology, describe its five phases and explain how the strategy drives data monetization. Continue Reading
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Unclouding: How one company reversed the cloud migration process
As cloud use matures, more companies are considering scaling back and starting a reverse cloud migration process. Here is one IT officer's 'unclouding' experience. Continue Reading
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Data lake governance: A big data do or die
Data lake governance may not be a sexy undertaking, but it's become a critical component in modern data architecture, according to experts. Continue Reading
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IT asset management strategy: License compliance and beyond
In this Q&A on IT asset management strategy, read up on what it's like to run afoul of software companies' license compliance requirements and how IoT will impact ITAM. Continue Reading
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A tale of two retailers profiting from big data
A young and an old retailer shed light on how they're profiting from big data. (Hint: The secret is in their approach to project management.) Continue Reading
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Four pillars of PayPal's 'big bang' Agile transformation
PayPal's technology VP Kirsten Wolberg gives SearchCIO the facts, figures and philosophy behind a 'big bang' move to Agile that changed the way 510 cross-functional teams work. Included in the budget: $2 million to change out the furniture. Continue Reading
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Multi-hypervisor environments: Making it work or not worth the work?
There are potential benefits to running a multi-hypervisor environment but are they worth the management challenges? Continue Reading