Features

Features

Enterprise ITIL and ITSM

• CIO/CTO shapes up shared services strategy and puts the fun into ITSM

  Bart Murphy was hired by CareWorks Family of Companies to create and carry out a shared services strategy; he transformed IT and became CIO/CTO.  Continue Reading

• CIO/CTO reaps benefits of a flexible ITSM platform

  In the second part of this story, CIO/CTO Bart Murphy explains how a cloud-based ITSM platform has helped transform IT and the business.  Continue Reading

• SaaS successes propel cloud-first philosophy at University of Miami

  After finding success with cloud-based IT Service Management, the University of Miami is emboldened to carry out a cloud-first approach to IT needs.  Continue Reading

• Push for centralized IT ushers in cloud-first philosophy at U of Miami

  In this CIO Innovator Q&A, University of Miami's Deputy CIO tells how a drive for IT centralization led to a transformative cloud-first IT strategy.  Continue Reading

• MetroPCS, data center-free and more business-connected than ever

  In part two of this SearchCIO Trailblazer profile, Kevin Broadway talks about the business benefits of going data center-free.  Continue Reading

• MetroPCS plots data center-free course with cloud-based solutions

  MetroPCS's Kevin Broadway stumbled onto the cloud seven years ago. Now he's nearly data center-free and a strategic partner to the business.  Continue Reading

• Three bad mistakes that will sabotage your ITSM program

  ITSM needs to serve the business, not obsess over IT metrics. Here are characteristics that will stop your ITSM program dead in its tracks.  Continue Reading

• Forging an ITSM strategy that's about business impact, not IT metrics

  ITSM strategy is not just about closing help desk tickets or managing change requests. It's about solving business problems and generating revenue.  Continue Reading

• CIO effects a culture change at Yale with ITIL training

  Effecting a culture change in a venerable institution is hard. CIO Len Peters remade Yale's IT services in six months by insisting on ITIL training.  Continue Reading

• IT management FAQ guides for enterprise IT strategies

  In these IT management FAQ guides, get answers to frequently asked questions about technologies and methodologies such as ITIL, Lean thinking, Six Sigma, Agile and more.  Continue Reading

• Tips for developing a lean integration strategy

  This excerpt from "Lean Integration: An Integration Factory Approach to Business Agility," offers seven lean integration principles and the skills needed to make them work.  Continue Reading

• FAQ: Implementing an IT service catalog

  An IT service catalog is a menu of services offered by an IT organization. Get the FAQs on how to implement an IT service catalog and automate the service request process.  Continue Reading

• FAQ: IT and organizational change management

  The CIO's role in organizational and IT change management is to ensure service availability and business support. Learn more about IT's role in change management.  Continue Reading

• FAQ: Understanding the ITIL framework

  The ITIL framework is a globally accepted standard for improving IT service quality. This FAQ reviews the ITIL definition, training options and costs and ITIL-compatible tools.  Continue Reading

• Lean IT principles: A FAQ for CIOs

  Lean thinking is the process of incorporating Lean principles into an enterprise. This FAQ shows how Lean thinking works and how IT is benefiting from this improvement methodology.  Continue Reading