Vendor management is an essential part of any CIO's job. More and more IT organizations are making it a formal process to ensure contracts requirements and goals are met. In this exclusive interview, SearchCIO.com special projects editor Karen Guglielmo discusses vendor management techniques with Forrester Research Inc.'s Christine Ferrusi Ross.
Ferrusi Ross is a vice president and research director at Forrester. Her areas of focus include business process outsourcing, IT consulting, outsourcing, application outsourcing and systems integrators. As an analyst, she is currently working on vendor management approaches and tools.
Vendor management interview, part 1
Part one of this interview focuses on the responsibilities of the vendor management office (VMO), ROI on vendor management and more.
Vendor management interview, part 2
In part two, Ferrusi Ross covers the pros and cons of a VMO and how it can assist in meeting compliance regulations.