A successful business process management (BPM) strategy can no doubt be a challenge -- business process modeling is expensive and time consuming, staff adoption of standardized workflows may never catch on, and the wait time for quick wins and ROI can be longer than anticipated. But in a time when re-examining business process workflows is more than just an option, organizations are turning to BPM for guidance.
Schurter recently authored The Insiders' Guide to BPM: 7 Steps to Process Mastery, offering his thoughts on fine-tuning a business process management strategy -- including the importance of flexibility, collaboration and simple process workflows.
"I met with CIOs, consultants of all industries and other experts to come up with seven steps that are consistent," Schurter said. "Whatever you're doing, whether you're the CIO of a multibillion dollar company or a small business owner, these are the key elements of BPM in very simple terms."
The book offers insight on understanding and embracing your business process management strategy, improving personal productivity and keeping your processes in tune. Here, we offer you the first chapter.
Right-click to download this chapter from The Insiders' Guide to BPM: 7 Steps to Process Mastery.