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April 2010 Volume 1

The road to agile IT runs through IT services management and PPM

IT budgets may be at an all-time low, leading to smaller staffs and delayed business projects, but this lull is a prime time for CIOs to introduce agile IT best practices designed to reduce waste and realize faster IT response times. Project portfolio management and IT Service Management are two approaches that CIOs are employing either in conjunction or separately to achieve agile IT. More on IT management IT best practices in 2009: Lessons learned for 2010 IT management FAQ guides for enterprise IT strategies With IT services management, one of the first steps toward better response times is the creation of a service catalog. Users or groups can pick and choose preapproved services through a Web-based interface with minimal interaction with IT. Before creating a business-facing IT services catalog, the CIO should take stock of utilization rates of the software and hardware in place and transform IT's chargeback model. Instead of charging business units based on the number of servers or how much support is tied to a particular ...

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