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Dec. 2013/Jan. 2014, Vol. 28

Enterprise BPM beyond battling bottlenecks

The classic definition of business process management (BPM) is a systematic approach to improving workflow and efficiency, often with the end goal of cutting costs. And that's all well and good, but today's CEOs – and, by extension, the CIOs reporting up to them -- are looking for enterprise BPM to deliver more than cost savings. These executives are focusing on business processes that help the enterprise grow, with desired outcomes ranging from revenue generation to competitive differentiation. That's the thrust of the cover story in this year-end issue of CIO Decisions. SearchCIO Editorial Director Christina Torode spoke to practitioners and experts for their takes on the facets of BPM that modern organizations not only crave, but are coming to expect. "To me, BPM tools should be a platform on which I can build apps that drive value for my organization by gathering the data we need to do that -- not just as a means to find bottlenecks in the process flow and trying to refine them," said Matt Richard, CIO of the Laborers' ...

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