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Dec. 2013/Jan. 2014, Vol. 28

New BPM process and strategy prioritize data-driven outcomes

Business process management is traditionally focused on improving workflows and rooting out inefficiencies, but new BPM process and strategy is emerging, centered on growing the organization through an emphasis on data-driven business outcomes. In this issue of CIO Decisions, SearchCIO Editorial Director Christine Torode talks with the CIO of the Laborers' International Union of North America, which is using better BPM to give members and contractors a clearer sense of where geographical skill sets lie.

In addition, Senior Features Writer Karen Goulart takes us through MetroPCS' cloud journey toward a data center-free workplace; Senior News Writer Nicole Laskowski interviews the author of a new e-book on the Machiavellian IT leader and Executive Editor Linda Tucci tells us about a recent trip to the MIT Media Lab and the ramifications of digitalization.

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