An important part of a CIO's job is securing management's confidence by demonstrating the success of the company's IT strategies. In an increasingly digital realm, methods of tracking and measuring that success are not as simple as they once were. While cost-based assessments of IT impact remain relevant, other metrics, such as the alignment of IT investment to business strategy, user experience and cloud optimization, are growing in importance.
Now, CIOs must draw the line of logic between proposed technology expenditures and the business initiatives they seek to support. This means effectively employing -- and going beyond -- key performance indicators (KPIs) to find the real value in IT projects.
In this CIO Essential Guide, we will examine the key IT metrics CIOs can employ when presenting the case for IT investment. We will also discuss the need for a metrics-driven pipeline for developers and explore strategies to reap maximum benefit from cloud investments as more enterprises call on CIOs to monetize information and generate revenue from that data.
This Essential Guide on key IT metrics is designed to give IT leaders strategic management and decision-making advice on timely topics.
1The key to KPIs-
KPI do's and don'ts
KPIs are important in ascertaining the business value of IT projects, but only if CIOs manage them properly. In this section, explore effective application performance management strategies, ways to measure quality as a KPI and how CIOs can go beyond key IT metrics to better assess and solve IT problems.
Organizations increasingly rely on applications to connect and communicate with their customers and stakeholders. As a result, it is important they update their application performance management strategies to focus on user experience -- not just key IT metrics -- if they want to remain competitive, experts say. Continue Reading
Developers who are part of a DevOps team need metrics, according to Andreas Grabner, technology strategist at Dynatrace. At the DevOpsDays conference in Boston, Grabner said a "metrics-driven pipeline" will ensure the delivery of quality code, and outlined some of the tools of the developer trade. Continue Reading
Don't overdo KPIs -- a handful should be enough to capture the essence of the business or segment. Any more could dilute the user's attention, drawing focus away from key measurements. Continue Reading
Deloitte's Craig White, national strategy and operations quality and risk management leader, says BPM tool tech can drill down beyond key performance indicators to help CIOs understand and iron out business process issues. Continue Reading
2Optimizing cloud practices-
Measuring cloud investments
Transitioning to the cloud and keeping your cloud processes running smoothly is no easy task -- especially when these decisions have to be justified to upper management. To keep both IT and the business happy, CIOs need to employ the right blend of cloud metrics, practices and tools. In this section, get tips on tackling cloud performance issues, weighing cloud ROI, and cloud cost optimization strategies.
What metrics should you consider when building cloud network architecture? In this webcast, John Burke, principal research analyst and CIO at Nemertes Research, outlines how taking into account metrics like customer satisfaction and user experience can help mitigate the challenges associated with building cloud network architecture. Continue Reading
While there is no boilerplate way to determine return on investment (ROI) on cloud services, research analyst John Burke suggests that figuring out the services costs is not that complicated. The human side of the equation is where things can get fuzzy. Continue Reading
Executives still struggle to address cloud problems like cost assessment, according to consultant Tom Nolle. He details several of the persistent cloud issues he's seeing in the enterprise. Continue Reading
3IT investment assessment-
IT metrics and business decisions
Getting funding for IT projects is a challenge many CIOs are all too familiar with. How do you prove that particular projects align with your company's business strategy or get the support needed to drive project success? In this section, explore tips on nailing down IT investments.