Digital business transformation Definitions

  • I

    ISO 20000

    ISO 20000 is a global standard that describes the requirements for an information technology service management (ISM) system. While ISO 20000 was developed to mirror the best practices described within the IT Infrastructure Library (ITIL)...(Continued)

  • IT asset management (ITAM)

    IT asset management (information technology asset management, or ITAM) is a set of business practices that combines financial, inventory and contractual functions to optimize spending and support lifecycle management and strategic decision-making within the IT environment.

  • IT elasticity

    IT elasticity is the ability to adapt an IT infrastructure to seamless changes without hindering or jeopardizing stability, performance, security, governance or compliance protocols.

  • IT prioritization

    IT prioritization is the process of initiating IT projects and procedures based on both the immediate and long-term needs of an organization.

  • IT project management

    Every IT project should begin with two questions: What business problem are we trying to solve? And does everyone agree it's worth the effort to solve it?

  • IT project manager

    An IT project manager is a professional charged with overseeing the process of planning, executing and delegating responsibilities around an organization's technology pursuits and goals.

  • IT service catalog

    An IT service catalog is a list of technology resources and offerings available from the IT service provider within an organization.

  • IT transformation

    IT transformation is a complete reassessment and overhaul of an organization's information technology (IT) systems in order to improve the efficiency and delivery in a digital economy.

  • ITAA (Information Technology Association of America)

    The ITAA (Information Technology Association of America) is a trade organization of corporations involved with all aspects of information technology.

  • ITIL v3

    ITIL v3 is the third version of the Information Technology Infrastructure Library, a globally recognized collection of best practices for managing information technology (IT).

  • K

    kludge

    In information technology, a kludge (pronounced KLOOdzh) is an awkward or clumsy (but at least temporarily effective) solution to a programming or hardware design or implementation problem.

  • knowledge-based systems (KBS)

    A knowledge-based system (KBS) is a form of artificial intelligence (AI) that aims to capture the knowledge of human experts to support decision-making.

  • L

    lean management

    Lean management is an approach to managing an organization that supports the concept of continuous improvement, a long-term approach to work that systematically seeks to achieve small, incremental changes in processes in order to improve efficiency and quality.

  • Lean Six Sigma

    Lean Six Sigma is a data-driven approach to improving efficiency, customer satisfaction and profits.

  • lean startup

    Lean startup is an approach to building new businesses based on the belief that entrepreneurs must investigate, experiment, test and iterate as they develop products.

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