human-centric BPM

Contributor(s): Anne Stuart

Human-centric business process management is an approach to BPM  that considers human skills and activities first and uses automated functions to support them.

A major feature of human-centric BPM is increased flexibility and adaptability on the practice end of business processes, enabling workers to more easily update policies and respond to events.

Human-centric BPM suites usually support the ability to reassign work, put it on hold and return to it later. As a result, benefits can include reduced risk, higher rates of compliance, enhanced management support and improved interaction with clients. Most BPM suites include human-centric BPM features.

This was last updated in June 2013

Continue Reading About human-centric BPM

Dig Deeper on Business automation, robotics and business process management

Start the conversation

Send me notifications when other members comment.

Please create a username to comment.