ITSO (International Technical Support Organization)

ITSO (International Technical Support Organization), a creation of IBM and its Lotus and Tivoli subsidiaries, provides information technology (IT) professionals and customers with technical information, assistance, guidance, and training. ITSO publishes "Redbooks" that supplement product manuals by describing installation experiences and scenarios and providing other useful information gathered by the companies' own systems and customer engineers. ITSO also conducts forums and training workshops for IT professionals.