Link Alander has spent nearly a decade taking Lone Star College's ITSM program from subpar to superior. Here, he offers some tips for CIOs just getting started.
North Dakota's CIO is behind a cybersecurity education program that aims to get the state's students up to speed on the essentials of IT security.
New guidance from ITIL -- the widely adopted framework for the design, delivery and maintenance of IT services -- is scheduled to be published in early 2019. ITIL 4, as it's called, is the first ...
CIOs can expect the Microsoft industry focus to continue this year as the company seeks to boost its digital transformation business.
Paul Brassil, vice president of IT at the Federal Reserve Bank of Boston, tells an auidence of CIOs at the Forrester New Tech & Innovation Forum about why his team cares about the future of ...
Liberty Mutual Insurance takes a two-pronged approach to building its digital talent ranks: recruit from the outside and offer coding lessons to existing employees.
Participants in the 2018 MIT Sloan CIO Symposium's Innovation Showcase discuss the relationship between early-stage company execs and the C-suite.
Data literacy is fast becoming a requirement in the modern digital enterprise, but many so-called knowledge workers lack the ability to read data. Should CIOs take on the job of data literacy training?
Who couldn't use a little clarity on blockchain? A new report from Forrester Research separates myth from the current reality of blockchain networks.
E-discovery technology has become an integral -- and essential -- element of the modern legal process, but a new report suggests attorneys are still struggling to embrace the technology. A survey ...
Is an infatuation with deep learning blinding CIOs to other, more accessible forms of AI, to wit: recommendation engines? So says digital transformation guru Isaac Sacolick.
Google and its big tech compatriots know what we're up to much of the time; it won't be long before employers do too. Welcome to the future workplace; behold the quantified worker.
Lisa Pearson, chief exec at data analytics company Umbel, discusses the CEO's job -- ever-slanting toward tech -- in a time of the "superpower consumer."
After the net neutrality ruling, Forrester's Glenn O'Donnell has some advice for CIOs: "Don't freak out."
Customer success managers help clients define success -- then they help them get there, according to a software vendor employee who has the title.