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Why 5G needs to be on CIOs' radar; IT Priorities Survey results

The following is our weekly roundup of SearchCIO and SearchCompliance content.

There’s a lot of hype around 5G, but does it amount to anything? Senior Executive Editor Linda Tucci seeks the answer in this week’s Searchlight column. In it, she details the roadblocks to widespread adoption, the massive potential of the technology and, most importantly, why it matters to CIOs.

The results from TechTarget’s ninth annual IT Priorities Survey are in! In this survey recap, Vice President of Editorial Rich Castagna highlights the key findings, including a focus on infrastructure upgrades and new technologies and a bump in budgets.

The enterprise use cases for artificial intelligence are plentiful, to say the least. So it should come as no surprise that AI can help businesses connect with customers like never before. In this installment of Data Mill, Senior News Writer Nicole Laskowski explores how machine learning empowers hyperpersonal customer service.

It may be time for CIOs to get familiar with product line management, says CEB’s Matt McWha. In this tip, McWha explains the importance of product line management and why CIOs should get on board.

In this video interview, John Viglione, former CTO and current executive vice president at Vertex Inc., shares his take on IT executives making the transition to business-focused roles, including becoming board members.

Which is better for cybersecurity: trained humans or automation? On SearchCompliance, Assistant Editor Mekhala Roy talks ransomware detection and explores why humans may (or may not) be a strong asset in company efforts.

Over on our Total CIO blog, Laskowski recaps a meeting of public and private sector individuals to discuss the challenges and hopes of smart city platforms. Plus, Tucci shares AI research scientist Francesca Rossi’s insights on the topic of AI ethics. Finally, Features Writer Jason Sparapani discusses OpenStack skills.

Please follow @SearchCIO, @SearchCIOSMB and @ITCompliance for our new stories throughout the week.

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Supporting employee’s choices to use their own mobile devices while incorporating the right level of security, operational processes, and cost containment can be quite challenging. As most organizations know, even with company-owned devices, optimizing technology performance and ensuring you have the right investments in your mobile data deployments is tricky and you need the right level of visibility into devices and performance to pull it off successfully.

Currently, organizations don't have many, if any, tools to understand how their cellular deployment is really working. They rely on anecdotal information from their mobile employees to make critical investment decisions (what carrier to select, what card to use, what rate plan is best, how well are things working overall, etc.). And when problems arise, they spend a lot of time trying to troubleshoot root causes with no data – or simply accept the poor performance as something they can’t do anything about.

“Cellular network performance management” has emerged as the next evolutionally tool to help businesses optimize their mobile data deployments by measuring the performance of cellular networks, tracking aircards, and measuring data use against rates and more. This information is essential for ensuring employee productivity and preventing over-spending and can help keep operations and security in place, regardless of whose device it is.