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The future is nigh: IoT, wearable tech, open APIs and other disruptors

The future looms large this week on SearchCIO – starting with recent findings from a Pew Research survey indicating that IT and everyday life will be infiltrated by wearable tech and the Internet of Things (IoT) in the next decade. In this week’s Searchlight, Associate Editor Emily McLaughlin writes how these disruptors will pose yet another challenge for CIOs as they tackle the techs’ security risks and big data implications. Also headlining: The FCC approves rules that allow pay-for-priority on the Net; in wake of Jill Abramson’s replacement at The New York Times, the paper focuses on digital strategy; and a text-911 plan starts to roll out.

Another disruptor stole the limelight at TechCrunch Disrupt New York, where Senior News Writer Nicole Laskowski homed in on a feature many intrepid startups have in common: the leading role application programming interfaces (APIs) play in their mobile apps. APIs allow these startups to achieve two things: improve customer experience on the front end and build deeper relationships with their service providers on the back end. Read about open APIs and other disruptive technologies from the show in this week’s Data Mill.

Our April tweet jam on prescriptive analytics found participants waxing poetic about the importance of building trust by demonstrating the value of good data through open conversation; trust is an equally important player to well-crafted algorithms when it comes to data decision making. Executive Editor Linda Tucci asked whether machines will take over in the next stage of prescriptive analytics, but tweet jam expert Tom Doub believes a “new normal” of human-machine interaction will take place, as it has in years past.

In other SearchCIO happenings…

In the latest profile in our CIO Innovators series, Tucci chats with Sigal Zarmi, CIO of GE Capital Americas, about how she balances her two customer bases: internal employees and the business’ external customers. Find out how Zarmi boosts internal productivity by improving customer experience – for example, by automating internal processes through GE Americas’ self-service site.

Over at TotalCIO, Laskowski digs deeper into TechCrunch Disrupt’s theme of user experience by looking at the rocky road that Jawbone, known for its wireless speakers and activity-tracking wristbands, took from a military consumer base to a civilian one. Find out how, by getting hardware, software and data teams to focus on the common goal of customer experience, Jawbone’s CEO was able to get them to start learning from each other.

Over at SearchCompliance…

Site Editor Ben Cole sat down with Branden Williams, EVP of strategy for compliance service provider Sysnet, at this year’s RSA conference to talk payment card industry (PCI) cybersecurity strategy in the face of increasingly sophisticated cyberthreats. Check out this Q&A to get Williams’ take on overcoming PCI compliance hurdles, addressing emerging cyberthreats, and leveraging analytics-driven security methods.

As an increasing number of businesses move their operations to the cloud, governance, risk management and compliance (GRC), as well as thorough vetting of cloud providers, are now even more crucial players in ensuring data security. Contributor Christine Parizo looks at questions to ask providers, how organizations can maintain cloud GRC and how to mitigate risks inherent in various cloud models.

That’s it from me! Until next week’s Symmetry roundup, get your news and tips fixin’s by following @SearchCIO, @SearchCIOSMB and @ITCompliance.

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Thank you for this post Karen! I have gotten new ideas which i can apply.
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Navision was introduced 3 years ago in our company and has virtually destroyed it. Reason why: No training and wrong application for this sheetmetal manufacturing environment.
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There has been instances where some departments want to do their own IT projects without consulting with us first. Once I find out that these projects are in the works, I remind them that we already have similar tools available. I also remind them that others in the company may want to use the same tools. We are still a small company, and I do not want to experience large company problems like silos.
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It is worst. Here IT does things just to gain technical experience for itself, doesn't plan for the company's future growth, believes in patching rather than root cause analysis, etc. I am yet to see a more technically challenged IT department.
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We focus our technology investments specifically on productivity and value-generation for individuals, teams, and business units. One example is offering individuals the freedom to choose their preferred computational environment, and supporting their choices. Others are constantly asking questions about how we can help teams and organizations to do their work more productively.
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My ITS department fills many roles, and yet must be flexible enough to adjust to a simple task in providing one - on - customer service. my motto is "Do it right with the right equipment the first time, and you do not have to do it again" From that vantage point you can then look to grow your business with advanced changes that reduce cost and keep you competitive.
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IT is the most important devise in our daily business transaction. So, I can say IT is a source of our business deal.
Raga B
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Liked it, simple language.
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Many times IT is viewed as an outsider.
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The main problem in the organization, and most organizations I've seen, is they consider IT as just a tool for something, even it is a source of headache for many of them, I think that might be caused by lower options IT provides, but still understanding the IT as a part of the main strategy and as way of living in business, still so far of what I have seen; personally, as an IT,I see IT as a philosophy of living in developed world, like engineering our life or making it scientific, even more social fairly.
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There is no front to back integration of our processes
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Those days are history where IT was a business background player, now IT walk with the lead team and if not, the business lives in dark ages. Managments realizing these facts are enjoying the fruit of automation.
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Yes out top management does involve IT into all the strategic decisions so that IT can identify the scope of improvement and contribution right from the thought inception phase.
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IT plays a strategic role in enhancing business and plant operations since we are in construction industry.
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Unfortunately, this is as possiple as CEOs believe in it. This is not always the case!
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