The future looms large this week on SearchCIO – starting with recent findings from a Pew Research survey indicating that IT and everyday life will be infiltrated by wearable tech and the Internet of Things (IoT) in the next decade. In this week’s Searchlight, Associate Editor Emily McLaughlin writes how these disruptors will pose yet another challenge for CIOs as they tackle the techs’ security risks and big data implications. Also headlining: The FCC approves rules that allow pay-for-priority on the Net; in wake of Jill Abramson’s replacement at The New York Times, the paper focuses on digital strategy; and a text-911 plan starts to roll out.
Another disruptor stole the limelight at TechCrunch Disrupt New York, where Senior News Writer Nicole Laskowski homed in on a feature many intrepid startups have in common: the leading role application programming interfaces (APIs) play in their mobile apps. APIs allow these startups to achieve two things: improve customer experience on the front end and build deeper relationships with their service providers on the back end. Read about open APIs and other disruptive technologies from the show in this week’s Data Mill.
Our April tweet jam on prescriptive analytics found participants waxing poetic about the importance of building trust by demonstrating the value of good data through open conversation; trust is an equally important player to well-crafted algorithms when it comes to data decision making. Executive Editor Linda Tucci asked whether machines will take over in the next stage of prescriptive analytics, but tweet jam expert Tom Doub believes a “new normal” of human-machine interaction will take place, as it has in years past.
In other SearchCIO happenings…
In the latest profile in our CIO Innovators series, Tucci chats with Sigal Zarmi, CIO of GE Capital Americas, about how she balances her two customer bases: internal employees and the business’ external customers. Find out how Zarmi boosts internal productivity by improving customer experience – for example, by automating internal processes through GE Americas’ self-service site.
Over at TotalCIO, Laskowski digs deeper into TechCrunch Disrupt’s theme of user experience by looking at the rocky road that Jawbone, known for its wireless speakers and activity-tracking wristbands, took from a military consumer base to a civilian one. Find out how, by getting hardware, software and data teams to focus on the common goal of customer experience, Jawbone’s CEO was able to get them to start learning from each other.
Over at SearchCompliance…
Site Editor Ben Cole sat down with Branden Williams, EVP of strategy for compliance service provider Sysnet, at this year’s RSA conference to talk payment card industry (PCI) cybersecurity strategy in the face of increasingly sophisticated cyberthreats. Check out this Q&A to get Williams’ take on overcoming PCI compliance hurdles, addressing emerging cyberthreats, and leveraging analytics-driven security methods.
As an increasing number of businesses move their operations to the cloud, governance, risk management and compliance (GRC), as well as thorough vetting of cloud providers, are now even more crucial players in ensuring data security. Contributor Christine Parizo looks at questions to ask providers, how organizations can maintain cloud GRC and how to mitigate risks inherent in various cloud models.