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The 'cognitive enterprise' at Fusion 2016; what happens after Apple-FBI case

This week, our reporters flew to Madison, Wis. to get the latest scoop at this year’s Fusion CEO-CIO Symposium, which this year focused on delivering customer experience through disruptive business models. Check out these videos to get business and IT experts’ take on various topics:

  • How CIOs can prepare for the “cognitive enterprise“
  • Augmented and virtual reality technologies in the enterprise
  • Why CIOs will need to invest in AI to meet customer expectations
  • Colony Brands’ journey to cloud first started with the data warehouse
  • Using two-speed IT to meet customer expectations
  • People: The biggest workplace transformation hurdle

One day, Niel Nickolaisen had an epiphany. In the midst of a meeting about the state of his company’s products, it occurred to the CTO and SearchCIO columnist that perhaps it was time to start thinking of his company as a platform, laying its vertical products on their side so that the company can interoperate better. In his column, Nickolaisen lists four lessons he learned on his company’s journey to a platform-based business model.

If you’ve been keeping up with the Apple-FBI case, you’ll know that the FBI finally dropped its legal action against the Silicon Valley giant this past Monday, saying that it has found a “third party” to access the encrypted data on the San Bernardino shooter’s iPhone. But that hasn’t stopped technology and security experts from thinking of similar scenarios in the future, nor has it solved existing data privacy issues. It could give customers more sway in the privacy debate, however. Read more on these issues that Features Writer Jason Sparapani delves into in three blog posts.

Most companies don’t understand what it costs to get work done, but that’s set to change soon, thanks to a new economic arrangement called the on-demand economy. Thanks to performance analytics combined with certain technology platforms, a new era of strategic work management will result in improved cost control, increased revenue and a greater agility to adapt to market fluctuations, say labor experts.

Here’s what else was on SearchCIO this week:

Over on SearchCompliance..

This week, 1,500 cybersecurity professionals gathered at the SecureWorld Boston Conference to get the latest on security best practices in cloud, IoT, mobility and the supply chain. Associate Site Editor Brian Holak delves into what was covered, from incident response, data inventorying and more.

Speaking of customer privacy, various data privacy experts and researchers gathered last week at a public forum, hosted by Massachusetts Attorney General’s Office, to discuss how exactly to draw the line between protecting consumer privacy and helping the government keep the public safe. One panelist, Carol Rose, the executive director of ACLU of Massachusetts, called for greater transparency and accountability, and suggested an open, democratic public debate as a start.

Digitization can bring many benefits to a company’s regulatory compliance processes, such as automated big data management tools. But digitization and the storage of unstructured data that goes along with it can complicate these processes. In this webcast, Steve Weissman, founder of Holly Group, lays out some of these modern information governance challenges, the “big-box” theory of data governance and more.

Please follow @SearchCIO, @SearchCIOSMB and @ITCompliance for our new stories throughout the week.