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Nordstrom dives into text analytics; Uber sets enterprise mobile pace

SearchCIO’s CIO Innovator Essential Guide is out! Make sure to take a look through the collection of CIO profiles to meet the IT execs, your peers, who are using IT enable the business, and see what they’re doing in mobile, cloud, big data, agility and social collaboration.

Elsewhere on SearchCIO…

Matt Fisher, Nordstrom’s program manager for product reviews and ratings, never imagined “falling in love with data” when he took the post last year. In SearchCIO’s latest installment of its Business POV series, senior news writer Nicole Laskowski sat down with Fisher for details on how Nordstrom uses text analytics to dive deeper into thousands of customer reviews.

Hadoop’s ecosystem has developed in leaps and bounds, but Gartner analysts Nick Heudecker and Merv Adrian warn CIOs to practice caution before implementing the distributed computing framework. In Data Mill, Laskowski details why security and governance around Hadoop still have a ways to go for the framework to really meet enterprise needs.

If there was a crucial message panelists at MassTLC’s Mobile Summit drove home earlier this week, it’s that enterprises can’t afford to wait to fully understand the breadth of mobile’s disruption — just take a look at Uber’s shake-up of the taxi market. In this week’s Searchlight, find out why slow might not be the way to go when incorporating mobile your business strategy.

Only a few years ago, CTO and SearchCIO contributor Niel Nickolaisen fought hard to control his company’s environment, applications and users — and earned a reputation for being out of touch with and a barrier to IT progress. In his tip, Nickolaisen discusses how he’s learned to go about life the “bring your own anything” way.

Gone are the days of yore, when sharing content meant sending emails or placing ads in print or media outlets. To take advantage (and tackle the challenges) of the “digital business era,” as expert SearchCIO columnist Harvey Koeppel calls today’s convergence of social, mobile, analytics and cloud (SMAC), CIOs should study its implications on how they live and do business.

Just because you’ve finally deployed a mobile app after thorough development and testing doesn’t mean that the work is done; there’s still the matter of how successfully the app performs out in the field and how widely it’s used. SearchCIO contributor and mobile expert Bryan Barringer lays out how mobile application performance management (mAPM) tools can help counter performance degradation.

And in other SearchCIO happenings…

The latest issue of Modern Infrastructure: CIO Edition covers the range of issues CIOs must confront as the number of SaaS services — sanctioned and unsanctioned — continues to grow. Click through the ezine to learn how CIOs are rising to the task of SaaS governance.

And from the stories in the June/July CIO Decisions ezine on infonomics, we’ve gathered our favorite quotes from CIOs, thought leaders and analysts in a nifty CIO Citings infographic. Check them out and visit the individual ezine articles for more information on why it’s important to treat corporate information as a valuable asset.

It’s time for SearchCIO’s next tweet jam! Make sure to join our editors and other participants on Wednesday, July 30, at 3 p.m. EST, to talk cloud services. Use the #CIOchat hashtag to discuss how cloud can be used for competitive business gain, as well as CIOs’ relationships with cloud service providers.

The work isn’t done after you’ve completed your disaster recovery test, participants agreed in our last #CIOchat tweet jam on DR processes. Find out what best practices and advice they offered on what should go into a post-test after-action report.

Over on SearchCompliance…

The digital age has sped up the accumulation of “dark data,” or legacy data that no longer generates value. But companies can’t afford to disregard this information — doing so leads to missed benefits and further risk. In this SearchCompliance Ask the Expert, Derek Gascon, executive director of the Compliance, Governance and Oversight Council, explains why it’s time for organizations to start addressing dark data’s GRC challenges, and which tools can help.

In a video excerpt from SearchCompliance editor Ben Cole, Patrick Gilmore, CTO at data center services provider Markley Group discusses a prevalent question when it comes to securing information in the cloud: Who’s responsible, the provider or the customer?

In GRC news from around the Web from the past few weeks, a growing number of risks is continuously changing the regulatory landscape, and various organizations are feeling the effects. Check out SearchCompliance’s roundup to see how Wall Street banks are adapting, how CISO roles are evolving, and whether many enterprises’ risk management strategies are up to the task.

And that’s a wrap for this week’s news, everyone! Stay tuned for next week’s Symmetry roundup; in the meantime, stay updated on our stories during the week by following @SearchCIO, @SearchCIOSMB and @ITCompliance.