March 2019

• March 29, 2019 29 Mar'19

  How to achieve digital transformation -- with CIO as linchpin

  Companies achieve digital transformation along two dimensions -- through operational efficiency and offering a great customer experience. Getting there can be an uphill battle.  Continue Reading

• March 26, 2019 26 Mar'19

  Blockchain and AI combined solve problems inherent in each

  David Petersson explains how blockchain could be used to democratize access to big data -- and make AI breakthroughs the province of many, instead of just a handful of tech giants.  Continue Reading

• March 26, 2019 26 Mar'19

  Capital One's cloud strategy advances to tap emerging tech

  Capital One's cloud strategy continues to evolve as the financial powerhouse taps into emerging tech to improve customer experience. Read the step-by-step details of its journey.  Continue Reading

• March 26, 2019 26 Mar'19

  brand equity

  Brand equity is the perceived value a company gains by having a known name, logo or other identifier.  Continue Reading

• March 26, 2019 26 Mar'19

  Scalable learning vs. scalable efficiency in the automation age

  The right way to treat employees in the automation age is not by deploying scalable efficiency, but by offering scalable learning. The first requirement: enlightened leaders.  Continue Reading

• March 25, 2019 25 Mar'19

  JOANN Stores hires new CIO to push customer experience strategy

  JOANN Stores' announcement of a new CIO hire is another signal that engaging customers is increasingly part of the CIO portfolio.  Continue Reading

• March 20, 2019 20 Mar'19

  Comparing chatbots vs. virtual assistants vs. conversational agents

  Is a conversational agent the same as a chatbot or a virtual assistant? Not exactly. IBM Watson VP and CTO Rob High explains the differences.  Continue Reading

• March 20, 2019 20 Mar'19

  The CIO job on steroids: The 'CIO-plus'

  The term CIO-plus came up in a recent conversation about the attributes of a successful CIO. It's another twist on the ever-morphing CIO job.  Continue Reading

• March 19, 2019 19 Mar'19

  MIT CIO 2019: Scaling AI and data to build the 'smart enterprise'

  The theme of MIT Sloan CIO Symposium 2019 is 'leading the smarter enterprise.' We caught up with event chair Lindsey Anderson to find out what that means.  Continue Reading

• March 15, 2019 15 Mar'19

  A buyer's guide to PPM tools, features, benefits and vendors

  Explore all the factors that go into purchasing a project portfolio management platform, including analysis features, implementation and the leading market vendors.  Continue Reading

• March 15, 2019 15 Mar'19

  The urgent need for enterprise AI governance -- and where to start

  By 2022, 65% of CIOs will be tasked with modernizing governance policies to reflect the risks and opportunities posed by AI technologies. Here's why it can't be a one-person job.  Continue Reading

• March 12, 2019 12 Mar'19

  Trump 2020 budget calls for more RPA, better CX

  The Trump 2020 budget calls for ways to upgrade the consumer experience with RPA and user-friendly interfaces. But legacy systems continue to take the lion's share of IT funds.  Continue Reading

• March 12, 2019 12 Mar'19

  5 reasons CIO career paths go south -- and how to protect yourself

  Safeguard your CIO career path. Agiloft CEO Colin Earl details the top five reasons CIOs get the ax -- and how to avoid them.  Continue Reading

• March 11, 2019 11 Mar'19

  Google Empathy Lab uses 'design feeling' in search of a more human UI

  Google Empathy Lab's Danielle Krettek touted the next big thing in UI design at the Wisdom 2.0 event: tech that feels your pain or happiness -- or whatever.  Continue Reading

• March 11, 2019 11 Mar'19

  Confronting big tech's role in digital addiction and digital wellness

  Heard at Wisdom 2.0: Former Google employee Tristan Harris believes big tech needs to confront its role in promoting digital addiction and get serious about digital wellness.  Continue Reading

• March 07, 2019 07 Mar'19

  Value stream mapping vs. process mapping to drive process innovation

  What's the difference between value stream mapping vs. process mapping? One is focused on making an existing process more efficient, while the other dissects the value of each step.  Continue Reading