September 2018

September 29, 2018 29 Sep'18
How ITSM can help CIOs drive SLAs in a multi-cloud environment

How do CIOs drive service level agreements (SLAs) in a multi-cloud environment? That's an important question when at issue is an end-to-end IT service involving many cloud providers, and the goal ... Continue Reading
September 28, 2018 28 Sep'18
Many companies jump the gun in hiring data scientists

Do you know why you're hiring data scientists? A lot of companies feel pressure to hire one, but a lot of companies aren't ready for them or don't know what to do with them, said Stephen Gatchell, ... Continue Reading
September 28, 2018 28 Sep'18
CIO on the importance of holistic data collection and analysis methods

CIO Tammy Bilitzky explains what she means by holistic data collection and analysis methods, and how they ensure accuracy of results and build trust into automated data systems. Continue Reading

September 28, 2018 28 Sep'18
How Uber AI Labs used filters to fix a ConvNets deficiency

Can ConvNets learn new tricks? Uber AI Labs research scientist unpacks how her team identified and fixed a major deficiency in its convolutional neural networks. Continue Reading
September 28, 2018 28 Sep'18
A CIO forges a data strategy plan for creating actionable data

As CIO of Data Conversion Laboratory, Tammy Bilitzky is responsible for the technology that her organization and its clients need to turn content into actionable data. Continue Reading
September 28, 2018 28 Sep'18
Digital workers are invading the enterprise -- and that's not a bad thing

Credit Suisse and LogMeIn executives provide a glimpse at how external and internal customer service strategies are melding. Continue Reading
September 28, 2018 28 Sep'18
IT service delivery model: CIOs pressured to reinvent the process

Tech managers are on the hook to reinvent the IT shop, but tools like user self-service, ITSM practices and the rent vs. buy option are helping effect change. Continue Reading
September 28, 2018 28 Sep'18
The information technology budgeting process: One CTO's experience

Budget surprises have the power to take a company's yearly plans from smooth to chaotic. Look at one CTO's journey through the information technology budgeting process in 2018. Continue Reading
September 28, 2018 28 Sep'18
Microsoft CEO: Buyer beware for digital technology platform choice

At Microsoft Ignite 2018, CEO Satya Nadella issued a 'tech intensity' challenge, as the company launched or announced updated offerings in the cloud, IoT and AI domains. Continue Reading
September 28, 2018 28 Sep'18
Global Artificial Intelligence Conference 2018: The value of context

Speakers at the Global Artificial Intelligence Conference 2018 confronted issues that arise when ignoring context and reality when developing and implementing AI. Continue Reading

September 27, 2018 27 Sep'18
ITSM vs DevOps: Are DevOps, Agile overshadowing ITSM frameworks?

In this Ask the Expert, digital transformation expert IsaacSacolick shares his perspective on the impact that DevOps and Agile strategies have on ITSM practices. Continue Reading
September 27, 2018 27 Sep'18
6 best practices for IT pros when building a chatbot

There's a lot to consider when building a chatbot. Beerud Sheth, co-founder and CEO of Gupshup, broke down six best practices for IT pros at the Global AI Conference in Boston. Continue Reading
September 27, 2018 27 Sep'18
Forging an IT service catalog management plan to drive business goals

An IT service catalog management strategy that drives business results requires CIOs to look beyond the provisioning of IT services -- and users to grasp the value of service automation. Continue Reading
September 27, 2018 27 Sep'18
business process

A business process is an activity or set of activities that can accomplish a specific organizational goal. Continue Reading
September 26, 2018 26 Sep'18
Power of AI, limitations of AI in focus at Global AI conference

What's the difference between human and artificial intelligence? At the Global AI conference in Boston, opening day featured tech experts parsing the power of AI and the limitations of AI. Continue Reading
September 26, 2018 26 Sep'18
Advice to CIOs for crafting a cloud adoption strategy

At Gartner Catalyst 2018, Marco Meinardi offered CIOs advice on crafting a cloud adoption strategy. Tip No. 1: Laissez-faire doesn't cut it. Continue Reading
September 26, 2018 26 Sep'18
Why CIOs should bet on multi-cloud adoption

Gartner's Marco Meinardi explains why forward-thinking organizations are embracing a multi-cloud strategy and also highlights the challenges associated with multi-cloud management. Continue Reading
September 26, 2018 26 Sep'18
AI models could help companies overcome human bias

Human bias can be coded into AI models, but can AI models help remove human bias? Two companies make the case. Continue Reading
September 26, 2018 26 Sep'18
Blockchain in media: The AP explores a blockchain use case

The use of blockchain in media gathered steam with the AP's announcement that it is exploring distributed ledger technology to track content and enforce licensing contracts. Continue Reading
September 25, 2018 25 Sep'18
Benefits of ITSM: Use an ITSM portal as gateway to cloud services

Requiring users to access the cloud via an ITSM portal will reduce spending, explains Andy Sealock in part two of his tip on leveraging the benefits of ITSM in cloud services. Continue Reading