Ask the Experts

Leadership and strategic planning

What's the difference between SLO vs. SLA?

Often used interchangeably, the terms SLO and SLA are not the same. Find out the key attributes of each and why each is important for managing service providers. Continue Reading
How can companies build a strategy for monetizing data?

To extract value from data, most companies will face people, process and technology challenges. Matt Maccaux explains the ins and outs of monetizing data. Continue Reading
What steps can CIOs take to neutralize cloud shadow IT?

In this Ask the Expert, Gartner's Marco Meinardi explains why denying access and applying too much intermediation are not effective in neutralizing cloud shadow IT projects. Continue Reading
What is 'ground truth' in AI and deep learning?

'Ground truth' is the bedrock of AI and deep learning. Carnegie Mellon professor Tom Mitchell explains the term and its significance with an example from healthcare. Continue Reading
How should CIOs prepare for systems of engagement?

IDC predicts that by 2016, 65% of organizations' infrastructure investments will target systems of engagement and insight rather than maintaining existing systems of record. Continue Reading

Will IaaS offerings look radically different by 2016?

In this Ask the Expert, IDC analyst Rick Villars explains why 75% of IaaS provider offerings will be redesigned or phased out over the next year. Continue Reading
How many companies have cloud architects?

In this Ask the Expert, analysts James Staten of Forrester Research and Kyle Hilgendorf of Gartner Inc. talk about how the majority of companies don't have a cloud architect, but should. Continue Reading
What specific skills should a successful cloud architect have?

In this Ask the Expert, analysts Kyle Hilgendorf of Gartner and James Staten of Forrester Research discuss the skills a successful cloud architect should possess. Turns out, the best candidate is a jack of all trades. Continue Reading
Why is it vital that companies have a cloud architect?

In this Ask the Expert, analysts James Staten of Forrester Research and Kyle Hilgendorf of Gartner explain why companies need the services of a cloud architect. Continue Reading
What is a cloud architect?

In this Ask the Expert, analysts James Staten of Forrester Research and Kyle Hilgendorf of Gartner offer their job descriptions for the new role of cloud architect. Continue Reading
Can DSL be used with phone extenders?

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