Ask the Experts

IT project management and portfolio management

What are the benefits of ITSM for fast-moving businesses?

IT service management helps enable digitization, but CIOs will have to invest resources to develop an effective ITSM program. Here are six benefits of ITSM that help make the case. Continue Reading
Top 10: What IT service delivery challenges plague CIOs?

ITIL expert Gary Case has consulted with a wide range of companies over a long career in ITSM. Read his list of the 10 IT service delivery challenges that continue to bedevil CIOs. Continue Reading
What 3 factors go into a winning service management strategy?

Service management is not a one-off project. In this Ask the Expert, ITSM guru Charlie Miles explicates the three ingredients that separate success from failure. Continue Reading
Is consolidating ITSM tools in the best interest of CIOs?

Gartner's Kenneth Gonzalez says ITSM software tools should be assessed against three metrics -- quality, cost and performance. That will require CIOs to do some major silo-busting. Continue Reading
Should the quality assurance team report to the CIO?

Principles to follow for your QA team Continue Reading

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