Ask the Experts

Ask the Experts

Contract negotiations and legal issues

• What's the difference between SLO vs. SLA?

  Often used interchangeably, the terms SLO and SLA are not the same. Find out the key attributes of each and why each is important for managing service providers.  Continue Reading

• What should go into an SLA?

  What should go into a service-level agreement?  Continue Reading

• What's the difference between an outsourcing agreement and a service-level agreement?

  What's the difference between an outsourcing agreement and a service-level agreement? If they are different, what are the defining elements of each?  Continue Reading