Ask the Experts
Ask the Experts
Contract negotiations and legal issues
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What's the difference between SLO vs. SLA?
The terms SLO and SLA are often confused, but as you’ll learn in this expert tip, there are key differences. Continue Reading
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Won't governing existing SLAs offend our service providers?
My company has outsourcing contracts in place with multiple service providers. If we were to invest in a solution to help "govern" the SLAs that we already have in place, won't our service providers take offense that we don't "trust" the reports ... Continue Reading
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What should go into an SLA?
What should go into a service-level agreement? Continue Reading
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What's the difference between an outsourcing agreement and a service-level agreement?
What's the difference between an outsourcing agreement and a service-level agreement? If they are different, what are the defining elements of each? Continue Reading
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What is utility computing?