Ask the Experts
Ask the Experts
Contract negotiations and legal issues
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What's the difference between SLO vs. SLA?
Often used interchangeably, the terms SLO and SLA are not the same. Find out the key attributes of each and why each is important for managing service providers. Continue Reading
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Won't governing existing SLAs offend our service providers?
My company has outsourcing contracts in place with multiple service providers. If we were to invest in a solution to help "govern" the SLAs that we already have in place, won't our service providers take offense that we don't "trust" the reports ... Continue Reading
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What should go into an SLA?
What should go into a service-level agreement? Continue Reading
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What's the difference between an outsourcing agreement and a service-level agreement?
What's the difference between an outsourcing agreement and a service-level agreement? If they are different, what are the defining elements of each? Continue Reading
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What is utility computing?