Ask the Experts

Ask the Experts

CIO mission

• What's the difference between SLO vs. SLA?

  Often used interchangeably, the terms SLO and SLA are not the same. Find out the key attributes of each and why each is important for managing service providers.  Continue Reading

• How can companies build a strategy for monetizing data?

  To extract value from data, most companies will face people, process and technology challenges. Matt Maccaux explains the ins and outs of monetizing data.  Continue Reading

• What steps can CIOs take to neutralize cloud shadow IT?

  In this Ask the Expert, Gartner's Marco Meinardi explains why denying access and applying too much intermediation are not effective in neutralizing cloud shadow IT projects.  Continue Reading

• What are the benefits of ITSM for fast-moving businesses?

  IT service management helps enable digitization, but CIOs will have to invest resources to develop an effective ITSM program. Here are six benefits of ITSM that help make the case.  Continue Reading

• Top 10: What IT service delivery challenges plague CIOs?

  ITIL expert Gary Case has consulted with a wide range of companies over a long career in ITSM. Read his list of the 10 IT service delivery challenges that continue to bedevil CIOs.  Continue Reading

• What 3 factors go into a winning service management strategy?

  Service management is not a one-off project. In this Ask the Expert, ITSM guru Charlie Miles explicates the three ingredients that separate success from failure.  Continue Reading

• Is consolidating ITSM tools in the best interest of CIOs?

  Gartner's Kenneth Gonzalez says ITSM software tools should be assessed against three metrics -- quality, cost and performance. That will require CIOs to do some major silo-busting.  Continue Reading

• IT career skills: Does being a specialist make a difference?

  When it comes to developing IT skills, is it better to be the jack-of-all-trades or master of one? Airtel's Harmeen Mehta shares her perspective in this ATE.  Continue Reading

• What is 'ground truth' in AI and deep learning?

  'Ground truth' is the bedrock of AI and deep learning. Carnegie Mellon professor Tom Mitchell explains the term and its significance with an example from healthcare.  Continue Reading

• What is the SIAM model and why do CIOs need it?

  Multisourcing can boost IT and business agility, but the approach can also spiral out of control. The SIAM model aims to ensure delivery is seamless and strategic.  Continue Reading

• How should CIOs prepare for systems of engagement?

  IDC predicts that by 2016, 65% of organizations' infrastructure investments will target systems of engagement and insight rather than maintaining existing systems of record.  Continue Reading

• Will IaaS offerings look radically different by 2016?

  In this Ask the Expert, IDC analyst Rick Villars explains why 75% of IaaS provider offerings will be redesigned or phased out over the next year.  Continue Reading

• How many companies have cloud architects?

  In this Ask the Expert, analysts James Staten of Forrester Research and Kyle Hilgendorf of Gartner Inc. talk about how the majority of companies don't have a cloud architect, but should.  Continue Reading

• What specific skills should a successful cloud architect have?

  In this Ask the Expert, analysts Kyle Hilgendorf of Gartner and James Staten of Forrester Research discuss the skills a successful cloud architect should possess. Turns out, the best candidate is a jack of all trades.  Continue Reading

• Why is it vital that companies have a cloud architect?

  In this Ask the Expert, analysts James Staten of Forrester Research and Kyle Hilgendorf of Gartner explain why companies need the services of a cloud architect.  Continue Reading