Problem solve Get help with specific problems with your technologies, process and projects.


How do you calulcate the net value of TCO (forgive me, but I am an IT person!)? Would TCO be listed among the risks or included as part of the implementation costs of a CRM project?
You don't have to be a finance person to get your hands around TCO. Total cost of ownership is the total investment associated with the project over a given period of time. To help keep things straightforward, Nucleus looks at six categories of cost when measuring a project: software, hardware, personnel, training, consulting, and other. Total cost of ownership, in your example, would be the implementation costs associated with an IT project. For more details on the different financial metrics, you can visit the knowledge center at the Nucleus Research Web site ( www.NucleusResearch.com)
This was last published in December 2004

Dig Deeper on Return on Investment (ROI)

Have a question for an expert?

Please add a title for your question

Get answers from a TechTarget expert on whatever's puzzling you.

You will be able to add details on the next page.

Start the conversation

Send me notifications when other members comment.

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Please create a username to comment.