Problem solve Get help with specific problems with your technologies, process and projects.

Mitigating outsourcing risks

What pointers can you give to mitigate outsourcing risks?

What pointers can you give to mitigate outsourcing risks?
Risk mitigation begins before a contract is signed.

Few organizations enter into outsourcing arrangements with meaningful insight into their own service delivery metrics or the business impact of their services prior to outsourcing. As such, when drafting service-level agreements, service providers and their customers must establish meaningful and realistic performance metrics. Managers must have tools for continuously monitoring service delivery, ideally tools that provide proactive alerts when services are trending out of compliance. Such tools provide time for resolving problems before contract terms are broken.

Dig Deeper on Information technology outsourcing

Have a question for an expert?

Please add a title for your question

Get answers from a TechTarget expert on whatever's puzzling you.

You will be able to add details on the next page.

Start the conversation

Send me notifications when other members comment.

Please create a username to comment.