Artificial intelligence has the potential to transform how public sector and educational institutions operate, innovate and serve the needs of their constituents. When used strategically, AI can enable greater efficiencies, eliminate silos, strengthen cybersecurity and help organizations unlock the value of their data.
In education, use of AI is expected to grow by more than 47% between 2017 and 2021, according to a recent Forbes report. In government, AI solutions are expected to grow at a compound annual rate of more than 54% through 2021, according to IDC.
President Trump recently signed an executive order calling on government agencies to prioritize AI efforts, and according to a New York Times report, the Pentagon has already shifted $75 million to a new office that will develop AI technologies.
AI as a journey
The challenge for many organizations is determining where to start and how to identify use cases where AI can make an immediate impact. These challenges are exacerbated by a widely acknowledged AI skills gap in the workforce today. A poll by Ernst & Young revealed that 56% of AI professionals believe a lack of talent and qualified workers is the greatest single barrier to AI implementation.
Given these challenges, implementation of AI will be a journey for most organizations, but the key is to put the right IT foundation in place. For AI, the most critical element is already there: data, and lots of it. As Michael Dell has said, “If AI is the rocket ship, data is the fuel. A second element is the availability of modern IT infrastructure that enables organizations to put that data capital to work for them.”
Use cases for AI
Where are public sector and educational organizations likely to start seeing immediate benefits and use cases? What are the opportunities they have to leverage AI with their own data and technology?
New AI opportunities are on the horizon for public sector environments. Here are several use cases to help organizations understand how peers are already reaping the benefits of AI.
Security: AI is being used to support a wide range of physical security solutions such as facial recognition, video surveillance and emergency services.
Cybersecurity: AI and machine learning are incorporated within threat intelligence and detection solutions, using algorithms to detect patterns and help identify and act upon threats before they can do harm.
Transportation: Sensors are being used to identify real-time traffic patterns and for pedestrian and object detection, preventative maintenance and risk assessment. In the future, autonomous vehicles will be critical to enhancing public transportation convenience and safety.
Differentiated and individualized learning: Forbes reported that companies are developing intelligent instruction design and digital platforms that use AI to provide learning, testing and feedback to students from pre-K to college level. This gives them challenges they are ready for, identifies gaps in knowledge and redirects to new topics when appropriate.
Smart cities: For example, Las Vegas is using AI and machine learning to increase public safety. It takes real-time data from sensors and devices across the city and combines it with historical data sets, such as crime, weather and social media, to alert authorities of abnormal patterns. This insight is helping the city reduce response times for first responders, among other public benefits.
There are many more examples of AI use cases, all over the Internet, for both now and the future. There is also the opportunity for educational institutions and government agencies to step forward and help address the skills gap in AI, through education and training programs, leveraging AI as a teaching tool and subject.
If AI is a journey, we are all at the beginning stage, even though the technology has been around for decades. It is only now that the perfect storm of data, technology, inspiration and expertise are all coming together to turn the promise of AI into a new reality for organizations of all types and sizes.
Are you ready to move forward on your AI journey? Get started by exploring how Dell EMC can help make your journey smooth and successful.