Transform the Service Experience with IT Service Management
Businesses of all sizes are looking to increase IT productivity and end user satisfaction, streamline and significantly reduce effort per incident, and automate their services with AI and machine learning. Learn how digitizing your workflow with an ITSM Solution by ServiceNow can enable increased productivity and help discover new insights.
Featured Content
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Gartner 2019 MQ Report for ITSM
This paper profiles vendors in the enterprise ITSM tool market to help I&O leaders judge how these providers align with their current and future roadmaps.
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How 5 enterprises consolidated ITSM to reduce costs
This paper explains why five leading brands left their legacy ITSM solution and switched to ServiceNow, and the numerous benefits they realized following the switch.
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CIO stories of driving digital transformation in today's world
Read this paper for insights from C-Suite executives who have unlocked their organization’s digital potential while increasing customer experience, efficiency, and profit.
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Browse Our Library
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5 Ways to Eliminate Help Desk Fire Drills
Modern IT service management (ITSM) can transform the way your help desk works. Access this paper to learn 5 best practices that will help get you to modern ITSM.
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A journey to profitable digital transformation
This paper explains how ServiceNow was able to achieve a profitable digital transformation in 7 steps that your organization can make their own.
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Leaving legacy IT is easier than you think
Read this paper to discover a stress-free methodology for implementing a modern IT service management solution quickly across your entire organization.
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IT Service Management Blueprint: Why You Shouldn't Be Afraid of Replacing Your Legacy ITSM System
Access this paper to learn the best practices for replacing your legacy IT service management system to deliver IT services with greater speed, consistency, and accuracy.
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Create a better IT support capability with modern Incident Management
Learn exactly what incident management is and how evolving to a more modern incident management capacity will provide a better support structure and make better use of the available IT support people resource.
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A 6-step approach for ITSM and ITOM to work better together: Steps 1 & 2
Read this eBook to learn the first steps your organization can take to make IT service management (ITSM) and IT operations management (ITOM) work better together.
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A 6-step approach for ITSM and ITOM to work better together: Steps 3, 4, and 5
This is the second eBook in a three-part series. This eBook will explain steps three, four, and five that your organization can take to make ITSM and ITOM work better together.
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A 6-step approach for ITSM and ITOM to work better together: Step 6
Read this third eBook in a three-part series to learn the final step in the 6 step process of making ITSM and ITOM work better together.
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Transforming the IT Value Chain
This paper helps you accelerate digital transformation and realize better business outcome by transforming the IT value chain.
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The Total Economic Impact™ of ServiceNow IT Applications
Read this TEI report to learn the potential ROI and potential financial impact your organization can realize by deploying ServiceNow IT applications across your company.
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