Businesses of all sizes are looking to increase IT productivity and end user satisfaction, streamline and significantly reduce effort per incident, and automate their services with AI and machine learning. Learn how digitizing your workflows with ServiceNow’s ITSM solution can enable this and more.
Read this paper for Gartner’s profile of vendors in the Enterprise ITSM tool market and find out why Gartner named ServiceNow a Leader 7 years in a row.
Check out this curated book of content and find out how your peers are ramping up and delivering exceptional IT service experiences in the “next normal."
Learn how organizations are not only relying on ITSM software for its core competencies, but are also focused on scaling the solution to match the current state of the world.
Modern IT service management (ITSM) can transform the way your help desk works. Access this paper to learn 5 best practices that will help get you to modern ITSM.
This paper explains how ServiceNow was able to achieve a profitable digital transformation in 7 steps that your organization can make their own.
Read this paper to discover a stress-free methodology for implementing a modern IT service management solution quickly across your entire organization.
It’s time to move IT beyond the traditional “better, faster, cheaper — pick any two” conundrum. With the help of AI, virtual agents, and machine learning, organizations can tap into these technological innovations to improve operations across all three variables. Read this ebook to learn how.
Read this paper to learn how to supercharge your IT Service Management (ITSM) with the power of machine learning, chat bots, and analytics.
This paper presents three ways combining an ITSM approach with an ITOM approach can help your business be more resilient and proactive especially in these times.
This paper takes you through the digital transformation of five leading brands in detail and explains why they switched to ServiceNow solutions, and the numerous benefits they realized following the switch.
Read this paper for insights from C-Suite executives who have unlocked their organization's digital potential while increasing customer experience, efficiency, and profit.
Read this paper to learn what the top three pains are for IT leaders who are trying to adapt their organization to the state of the world and find the answers to these pains to allow for a successful IT transformation.
Learn how this unique time has put an increased stress on IT teams as the workforce support needs have grown exponentially and how your organization can meet these challenges head on.
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Reporting its sharpest decline in five years, IBM revenues for 2020 dove 5%. CEO Krishna highlights opportunities and vows to run...
Admins can struggle with power consumption estimation as infrastructure gets more complex. The kW-per-rack metric can help ...