Transform the Service Experience with IT Service Management
Businesses of all sizes are looking to increase IT productivity and end user satisfaction, streamline and significantly reduce effort per incident, and automate their services with AI and machine learning. Learn how digitizing your workflows with ServiceNow’s ITSM solution can enable this and more.
Featured Content
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Gartner Magic Quadrant for IT Service Management Tools 2020
Read this paper for Gartner’s profile of vendors in the Enterprise ITSM tool market and find out why Gartner named ServiceNow a Leader 7 years in a row.
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IT Service Management Book of Knowledge
Check out this curated book of content and find out how your peers are ramping up and delivering exceptional IT service experiences in the “next normal."
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Forrester TLP: IT Service Management is Advancing With The Times
Learn how organizations are not only relying on ITSM software for its core competencies, but are also focused on scaling the solution to match the current state of the world.
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Browse Our Library
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5 Best Practices for Resilient, Reliable, Remote IT Services
Modern IT service management (ITSM) can transform the way your help desk works. Access this paper to learn 5 best practices that will help get you to modern ITSM.
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A journey to profitable digital transformation
This paper explains how ServiceNow was able to achieve a profitable digital transformation in 7 steps that your organization can make their own.
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Broken to Boundless: 7 Steps to Ditch Your Busted On-Premise ITSM Tool for Limitless Cloud
Read this paper to discover a stress-free methodology for implementing a modern IT service management solution quickly across your entire organization.
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AI Done Wisely Delivers Better, Faster, and More Scalable IT
It’s time to move IT beyond the traditional “better, faster, cheaper — pick any two” conundrum. With the help of AI, virtual agents, and machine learning, organizations can tap into these technological innovations to improve operations across all three variables. Read this ebook to learn how.
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Deliver Smart, Responsive IT Services in an Always Changing World
Read this paper to learn how to supercharge your IT Service Management (ITSM) with the power of machine learning, chat bots, and analytics.
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Reimagining IT Service Delivery and Operations in Unimagined Times
This paper presents three ways combining an ITSM approach with an ITOM approach can help your business be more resilient and proactive especially in these times.
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How 5 Enterprises Consolidated ITSM to Reduce Costs
This paper takes you through the digital transformation of five leading brands in detail and explains why they switched to ServiceNow solutions, and the numerous benefits they realized following the switch.
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CIO Stories of Driving Digital Transformation in Today's World
Read this paper for insights from C-Suite executives who have unlocked their organization's digital potential while increasing customer experience, efficiency, and profit.
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The Top 3 IT Pains of the New Reality and How to Solve Them
Read this paper to learn what the top three pains are for IT leaders who are trying to adapt their organization to the state of the world and find the answers to these pains to allow for a successful IT transformation.
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Why IT Service Management (ITSM) has Become Key to Business Stability
Learn how this unique time has put an increased stress on IT teams as the workforce support needs have grown exponentially and how your organization can meet these challenges head on.
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