New & Notable


3 key benefits of serverless computing

At the recent Gartner Symposium, analyst Arun Chandrasekaran highlighted the benefits of serverless computing and delineated the factors driving enterprise interest in serverless.

Problem Solve


Often used interchangeably, the terms SLO and SLA are not the same. Find out the key attributes of each and why each is important for managing service providers.


Use BPMS architecture as modernization tool

The technology of the past put humans on the moon, but it's bringing businesses to a breaking point. Here's why CIOs should consider a BPMS architecture to modernize legacy systems.


ITSM pushes into 'service intelligence'

AI in ITSM, or 'service intelligence,' is the next logical step in IT's mastery of professional service delivery. ITSM expert Jan-Willem Middelburg lays out four use cases.

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  • Digital business management explores using blockchain for charity

    Online mobile lottery service wants to use blockchain as a service to bolster a new business initiative: expanding into games for charities. Read about the challenges and payoffs.

  • Leadership and strategic planning

    Gender inequality in technology requires multipronged fix

    Women leaders in tech are still few and far between. The industry knows it's a problem, but fixing gender inequality in the top ranks won't be easy, according to a recent panel.

  • Business automation, robotics and business process management

    RRD's RPA adoption aims beyond digital transformation

    Robotic process automation, or RPA, is sweeping R.R. Donnelley & Sons, which enlists RPA adoption as a way to automate repetitive activities in the document preparation process.