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Software, CIOs aid digital experience success
What is a winning digital transformation strategy? For many companies, it starts with an overhaul of their software environments. Our comprehensive guide explains how it's done.
News
Data strategies for the algorithmic economy
Crafting a data strategy is hard. Use cases help. At the MIT CIO Symposium, four IT leaders share how they're forging data-driven strategies that'll pay off in the algorithmic economy.
Problem Solve
American Fidelity's R&D chief puts customers first
American Fidelity's R&D chief said employees, not tech, should be the focus of any automation strategy. One way he puts people first is by eliminating menial tasks.
Problem Solve
RPA helps American Fidelity improve customer experience
American Fidelity uses intelligent process automation to sort through and route customer emails, helping the insurer deliver faster responses to customer queries.
Free Guide: 4 ITSM Best Practices for Managing Service Vendors
Managing the vendors you've hired to deliver IT services to the business goes beyond procurement and standard IT contract negotiations. Learn 4 best practices for maximizing service delivery from experts and 5 key steps for developing ITSM SLAs that work in an environment with multiple service providers.
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BI and big data News
Data strategies for the algorithmic economy
Crafting a data strategy is hard. Use cases help. At the MIT CIO Symposium, four IT leaders share how they're forging data-driven strategies that'll pay off in the algorithmic economy.
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Mobile strategy News
Will your C-suite glom on to Apple's Watch Series 4?
The 2018 Apple event may not have wowed on the smartphone front, but the new Watch Series 4, with a built-in ECG, could be a hit in the C-suite and a life saver for remote workers.
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Security management News
2018 cybersecurity incidents call for due diligence
Cybersecurity incidents continued to plague companies in 2018. Experts weigh in on the lessons learned and consumer responses to the largest information security breaches of the year.
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Leadership and planning News
CIO advice on presenting to the board of directors
Board presentations can be scary for CIOs. The good news is you can't go too wrong in a climate where boards are desperate to learn about tech. These tips will help you shine.
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ITIL and ITSM Problem Solve
How to sustain ITSM automation gains
The ITSM automation gains you've reaped from your ITSM provider can vanish when you need to switch vendors. These five tips will prevent that from happening.
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Cloud computing News
Oracle-Microsoft cloud deal: Implications for CIOs?
The Oracle-Microsoft deal could solve technical problems that curtail cloud strategies, letting CIOs focus on business criteria. It could also introduce new complexity.
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George Lawton asks:
How do you expect the Oracle-Microsoft cloud agreement to affect your cloud strategy?
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What steps is your organization taking to develop the software expertise required to thrive in a digital economy?
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The CIO case for using graph databases
Digital giants use graph databases: Traditional businesses not so much. Learn what graph tools do and why graph database use cases should be on every CIO's radar.
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Plotting a path to ethical AI
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5G enables AR and VR for business use
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Keith Krach on the value of 'moonshot goals'
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Problem Solve
American Fidelity's R&D chief puts customers first
American Fidelity's R&D chief said employees, not tech, should be the focus of any automation strategy. One way he puts people first is by eliminating menial tasks.
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RPA helps American Fidelity improve customer experience
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CIOs need to fix IT's appalling lack of diversity
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Accountability is key in IT mentorship programs
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Why the C-suite needs a chief customer officer
Delivering world-class digital customer experiences has become job No. 1 for companies. Nemertes' Robin Gareiss makes the case for putting a chief customer officer in charge.
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Changing outsourcing providers? Read this now
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How edge is driving the 4th Industrial Revolution
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RPA technology promises efficiency, creates challenges
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Buyer's Guide | March 2019
A buyer's guide to PPM tools, features, benefits and vendors
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E-Handbook | October 2018
Staring down cybersecurity risks in the digital organization
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E-Handbook | September 2018
How to manage multi-cloud: Deployment and maintenance strategies
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E-Handbook | June 2018
RPA strategy: A must-have for digital transformation
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E-Handbook | April 2018
Enterprise machine learning and AI: Use cases and challenges
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CIO Basics
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Software, CIOs aid digital experience success
What is a winning digital transformation strategy? For many companies, it starts with an overhaul of their software environments. Our comprehensive guide explains how it's done.
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Get Started
soft skills
A soft skill is a personal attribute that supports situational awareness and enhances an individual's ability to get a job done. The term soft skills is often used as a synonym for people skills or emotional intelligence.
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product development (new product development - NPD)
Product development, also called new product management, is a series of steps that includes the conceptualization, design, development and marketing of newly created or newly rebranded goods or services.
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Problem Solve
American Fidelity's R&D chief puts customers first
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Problem Solve
RPA helps American Fidelity improve customer experience
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Vendor Resources
Blog: TotalCIO
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When does the state of quantum computing become relevant for CIOs?
What do CIOs need to know about the state of quantum computing? Forrester Research provides some guidance.Continue Reading
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The CIO job on steroids: The 'CIO-plus'
The term CIO-plus came up in a recent conversation about the attributes of a successful CIO. It's another twist on the ever-morphing CIO job.Continue Reading
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More TotalCIO Posts
The big data paradox, or why no one thought Trump would win
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Adobe CFO John Murphy on CFO role as digital transformation evangelist
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News
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Cloud computing for business
Oracle-Microsoft cloud deal: Implications for CIOs?
The Oracle-Microsoft deal could solve technical problems that curtail cloud strategies, letting CIOs focus on business criteria. It could also introduce new complexity.
-
Enterprise business intelligence software and big data
Data strategies for the algorithmic economy
Crafting a data strategy is hard. Use cases help. At the MIT CIO Symposium, four IT leaders share how they're forging data-driven strategies that'll pay off in the algorithmic economy.
-
Cloud computing for business
SoulCycle spins up cloud computing
At the recent MIT Sloan CIO Symposium, fitness company SoulCycle and Middlesex Health recount how cloud has become a workforce enabler.