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Recasting the ITSM team as 'progressive hub' of IT
At leading companies, ITSM processes are being redefined as 'cross-domain service management' and the ITSM team functions as enabler-in-chief of digital transformation.
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Help desk vs. service desk vs. business-aligned ITSM
From help desk to service desk to business-aligned ITSM -- how evolved is your ITSM strategy? Dennis Drogseth explains ITSM's three stages and offers five tips for reaching maturity.
Evaluate
Augmented intelligence: A vital step in AI adoption
Augmented intelligence assists humans in completing tasks that artificial intelligence can't yet handle. CIOs should invest in augmented tech as a step toward AI adoption.
Manage
Tips on multi-cloud management
To reap the benefits of a multi-cloud strategy, CIOs must first have the right skills and processes in place. Here are the multi-cloud management best practices to lead the way.
PDF: What does "digital transformation" really mean?
What exactly is digital transformation? You may hear the term often, but everyone seems to have a different definition. See how our experts define digitization, and how you can get started in this free guide.
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BI and big data News
CIOs: Developing an effective data science team
Data science research has become an essential element of modern companies' success in the digital economy. Here's how to build a data science team to get the most bang for your buck.
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Mobile strategy News
Will your C-suite glom on to Apple's Watch Series 4?
The 2018 Apple event may not have wowed on the smartphone front, but the new Watch Series 4, with a built-in ECG, could be a hit in the C-suite and a life saver for remote workers.
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Security management Manage
Cybersecurity education: North Dakota preps future workforce
North Dakota's CIO is behind a cybersecurity education program that aims to get the state's students up to speed on the essentials of IT security.
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Leadership and planning Manage
Master the 3 S's to be a true DX partner
Heading into the final stretch of his first year as CIO, Justin Wright has strong ideas about how to make IT a better partner to the business. Read about his CIO priorities for people, processes and technologies.
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ITIL and ITSM Manage
Improving ITSM strategy through automation
Current trends in ITSM automation include the adoption of intelligent automation, ITSM as a service, digital labor, artificial intelligence and machine learning.
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Cloud computing Manage
Tips on multi-cloud management
To reap the benefits of a multi-cloud strategy, CIOs must first have the right skills and processes in place. Here are the multi-cloud management best practices to lead the way.
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Craig Wright asks:
What training would an organization have to provide to its end users in order to successfully implement one or more of these ITSM automation strategies?
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Mary K. Pratt asks:
Does your IT organization practice what EMA's Dennis Drogseth calls 'cross-domain service management?'
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Evaluate
Recasting the ITSM team as 'progressive hub' of IT
At leading companies, ITSM processes are being redefined as 'cross-domain service management' and the ITSM team functions as enabler-in-chief of digital transformation.
-
Help desk vs. service desk vs. business-aligned ITSM
-
Augmented intelligence: A vital step in AI adoption
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Chatbot upends old-school ITSM thinking at LogMeIn
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Problem Solve
How to manage multi-cloud: Deployment and maintenance strategies
Although multi-cloud deployment can help increase IT flexibility, CIOs must develop strategies to ensure these complicated environments don't create undue risk.
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To maximize benefits of the cloud, avoid these 4 mistakes
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How to navigate open source software complications
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Fending off the risks of multi-cloud data management
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Manage
Improving ITSM strategy through automation
Current trends in ITSM automation include the adoption of intelligent automation, ITSM as a service, digital labor, artificial intelligence and machine learning.
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Tips on multi-cloud management
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How to address the risks of cloud computing
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Factor business KPIs into ITSM vendor metrics
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E-Handbook | September 2018
How to manage multi-cloud: Deployment and maintenance strategies
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E-Handbook | June 2018
RPA strategy: A must-have for digital transformation
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E-Handbook | April 2018
Enterprise machine learning and AI: Use cases and challenges
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E-Handbook | September 2017
ITSM strategy for an agile, secure digital transformation
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E-Handbook | August 2017
Facing up to emerging technology: Risks and benefits
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CIO Basics
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IT asset management
IT asset management (information technology asset management, or ITAM) is a set of business practices that combines financial, inventory and contractual functions to optimize spending and support lifecycle management and strategic decision-making ...
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authentic leadership
Authentic leadership is a type of management style in which people act in a real, genuine and sincere way that is true to who they are as individuals.
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ITSM program: Tips on where to start, from a CIO who's been there
Link Alander has spent nearly a decade taking Lone Star College's ITSM program from subpar to superior. Here, he offers some tips for CIOs just getting started.
Multimedia
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Getting robots to see clearly
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Vendor Resources
- Getting on Azure: Why Should You Migrate to the Cloud? –White Paper
- Managing Chaos: How to Transform IT Operations with Managed Services –White Paper
- The Reality of AIOps –Essential Guide
Blog: TotalCIO
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Startup accelerator The Engine tackles 'tough tech'
Investment dollars continue to flow heavily into tech startups, but the majority of bets are placed on technology products -- mostly consumer apps -- that could pay dividends in three to five ...Continue Reading
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Multi-cloud strategy: Determine the right cloud for your workloads
Businesses typically deploy a multi-cloud strategy to gain more agility, flexibility and choice, but Ed Featherston's advice for CIOs taking their first foray into the cloud is to pick one provider ...Continue Reading
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More TotalCIO Posts
AI and automation will need more than a great user experience
A look inside MX's flat organizational structure
ITSM program: Tips on where to start, from a CIO who's been there
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News
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Digital business management
EmTech 2018 explores blockchain's potential to disrupt
The gathering at EmTech 2018 explored whether blockchain solutions could give the world a new model of trust. What seemed certain: Blockchain disruption is happening now.
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Enterprise mobile strategy
Will your C-suite glom on to Apple's Watch Series 4?
The 2018 Apple event may not have wowed on the smartphone front, but the new Watch Series 4, with a built-in ECG, could be a hit in the C-suite and a life saver for remote workers.
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Enterprise artificial intelligence (AI)
EmTech: The quest to get a machine to think like a baby
Advances in AI have spurred high interest in the technology, but the road to making machines intelligent remains a long one, said MIT's Josh Tenenbaum at the EmTech conference.
SearchCIO Definitions
- IT asset management (ITAM)
- authentic leadership
- business process improvement (BPI)
- servant leadership
- e-business (electronic business)
- sharing economy
- thought leader (thought leadership)
- CFO (Chief Financial Officer)