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EY invests in AI and blockchain, takes aim at enterprise

It's more than just an accounting firm. Jeff Wong said EY is using a $1B investment in new technology initiatives to expand its mission and address its clients' digital challenges.


Future of work: Trends point to citizen bot developers

Future of work trends: Academics and industry executives shared their views on the evolution of RPA and the impact of AI on jobs at the recent UiPath Forward conference.


Build -- and sustain -- trust in modern ITSM processes

New tech trends in AI, cloud and robotic process automation create capabilities that are reshaping ITSM. But for the innovations to reach their full potential, strong governance over ITSM processes are required.


Enterprise cloud security: CIA triad in the cloud

In this Ask the Expert, Gartner's Marco Meinardi explains business factors driving cloud security practices and explains the role of the CIA triad in enterprise cloud security.

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    Lessons learned while rolling out virtual agent Amelia

    Credit Suisse's Jennifer Hewit shares lessons learned while launching the bank's first virtual agent, Amelia. Hiring a neuroscientist, rebranding the agent and managing expectations proved crucial for persuading employees to give the bot a chance.

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    business process

    A business process is an activity or set of activities that can accomplish a specific organizational goal.

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    Cloud adoption tips from Gartner's Marco Meinardi

    At Gartner Catalyst 2018, Marco Meinardi offered CIOs advice on crafting a cloud adoption strategy. Tip No. 1: Laissez-faire doesn't cut it.

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