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The case for implementing ITSM best practices in the cloud

Cloud-based services can't be beat for their ease of use, but companies often experience some 'unhappy surprises' when the bill comes due, says Andy Sealock. ITSM in the cloud can help.

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4 use cases for machine learning in CX

There are many ways to use machine learning to improve customer experience. Gartner's Bill Delrieu offers four and names specific machine learning-based tools to help with each.

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Assessing your cloud readiness? Consider these 4 factors

For CIOs assessing their organization's cloud readiness, Andrew Larkin discusses four factors to consider before moving their applications to the cloud.

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Improving ITSM strategy through automation

Current trends in ITSM automation include the adoption of intelligent automation, ITSM as a service, digital labor, artificial intelligence and machine learning.

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    IT service catalog

    An IT service catalog is a list of technology resources and offerings available from the IT service provider within an organization.

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    IT asset management

    IT asset management (information technology asset management, or ITAM) is a set of business practices that combines financial, inventory and contractual functions to optimize spending and support lifecycle management and strategic decision-making ...

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    authentic leadership

    Authentic leadership is a type of management style in which people act in a real, genuine and sincere way that is true to who they are as individuals.

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