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Make the marriage of humans and bots a success
In part two of his Ask the Expert discussion of working alongside chatbots, cobots and AI, IBM's Gene Chao focuses on the importance of change management.
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Who's afraid of the digital workforce?
Who's afraid of the automated workplace? IBM's Gene Chao answers questions on how chatbots, cobots and AI are impacting jobs and why hybrid labor requires new management skills.
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GE builds AI bots, assigns them managers
To get a handle on its AI strategy, GE is making AI more human: It's creating AI bots and assigning them to managers. Challenges abound.
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The case for hiring a chief AI officer
Aramark's newly appointed chief AI officer, along with senior IT leaders from Kohl's, eBay and Square, make the case for an AI expert in the C-suite: Title may not be required.
PDF: What does "digital transformation" really mean?
What exactly is digital transformation? You may hear the term often, but everyone seems to have a different definition. See how our experts define digitization, and how you can get started in this free guide.
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BI and big data Get Started
How to extract value from monetizing data
To extract value from data, most companies will face people, process and technology challenges. Matt Maccaux explains the ins and outs of monetizing data.
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Mobile strategy News
Will your C-suite glom on to Apple's Watch Series 4?
The 2018 Apple event may not have wowed on the smartphone front, but the new Watch Series 4, with a built-in ECG, could be a hit in the C-suite and a life saver for remote workers.
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Security management News
2018 cybersecurity incidents call for due diligence
Cybersecurity incidents continued to plague companies in 2018. Experts weigh in on the lessons learned and consumer responses to the largest information security breaches of the year.
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Leadership and planning Manage
Gen. Stanley McChrystal on leadership
Retired four-star Gen. Stan McChrystal talks about how modern leadership needs to change and what leadership means in the age of AI.
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ITIL and ITSM Problem Solve
How to sustain ITSM automation gains
The ITSM automation gains you've reaped from your ITSM provider can vanish when you need to switch vendors. These five tips will prevent that from happening.
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Cloud computing Evaluate
Cloud forecasts for 2019
From rapid multi-cloud adoption to enterprises getting smarter about workload migration strategies, experts sound off on key cloud computing trends to watch out for in 2019.
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Evaluate
The case for hiring a chief AI officer
Aramark's newly appointed chief AI officer, along with senior IT leaders from Kohl's, eBay and Square, make the case for an AI expert in the C-suite: Title may not be required.
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AI in business: Know what AI can and can't do today
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Barclays experiments with IBM quantum computer
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How to write an IT mission statement
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Problem Solve
RPA bots vs. case management -- both have value, one is transformative
RPA bots save costs, boost productivity and can improve customer experience. What they don't do is provide the transformational process change most companies need today, says Don Schuerman.
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Sysco taps Equinix data centers for reliability boost
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How to sustain ITSM automation gains
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SLA vs. SLO
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Manage
Make the marriage of humans and bots a success
In part two of his Ask the Expert discussion of working alongside chatbots, cobots and AI, IBM's Gene Chao focuses on the importance of change management.
-
Who's afraid of the digital workforce?
-
The new CIO job description
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Gen. Stanley McChrystal on leadership
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E-Handbook | October 2018
Staring down cybersecurity risks in the digital organization
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E-Handbook | September 2018
How to manage multi-cloud: Deployment and maintenance strategies
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E-Handbook | June 2018
RPA strategy: A must-have for digital transformation
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E-Handbook | April 2018
Enterprise machine learning and AI: Use cases and challenges
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E-Handbook | September 2017
ITSM strategy for an agile, secure digital transformation
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CIO Basics
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e-commerce (electronic commerce or EC)
E-commerce (EC), an abbreviation for electronic commerce, is the buying and selling of goods and services, or the transmitting of funds or data, over an electronic network, primarily the internet.
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SWOT analysis
SWOT analysis (strengths, weaknesses, opportunities and threats analysis) is a framework for identifying and analyzing the internal and external factors that can have an impact on the viability of a project, product, place or person.
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Get Started
How to write an IT mission statement
These free IT mission statement examples and how-tos can help CIOs and their IT departments identify and refine their organizational goals.
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Vendor Resources
- Rethink Your Software Monetization Strategy –White Paper
- Real-Time Business Decisions With Greater Customer Insight –White Paper
- How 2,300 IT Leaders Are Tackling the Cloud –White Paper
Blog: TotalCIO
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RPA bots vs. case management -- both have value, one is transformative
RPA bots save costs, boost productivity and can improve customer experience. What they don't do is provide the transformational process change most companies need today, says Don Schuerman.Continue Reading
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Adobe CFO John Murphy on CFO role as digital transformation evangelist
Adobe's John Murphy discusses the CFO role in digital transformation at the recent MIT Sloan CFO Summit. One new aspect of his job: He's out there selling digital transformation.Continue Reading
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More TotalCIO Posts
Include dark web security strategies to strengthen security framework
Advancing tech, analytics techniques give rise to the 'digital CFO'
Cisco network architecture targets CIOs. Will they buy it?
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News
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Business automation, robotics and business process management
IBM Think panel gives expert tips on implementing RPA
Implementing RPA requires planning and coordination between multiple parts of the business to be effective. Execs at IBM Think share tips on how to craft a winning RPA strategy.
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Enterprise artificial intelligence (AI)
GE builds AI bots, assigns them managers
To get a handle on its AI strategy, GE is making AI more human: It's creating AI bots and assigning them to managers. Challenges abound.
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Digital business transformation and innovation
Vendor view: CIO leadership trumps new IT tools in 2019
Tech executives sound off on the IT trends they see shaping CIO strategies in 2019. AI and cloud loom large, but the test for CIOs is not just technical.