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The case for implementing ITSM best practices in the cloud
Cloud-based services can't be beat for their ease of use, but companies often experience some 'unhappy surprises' when the bill comes due, says Andy Sealock. ITSM in the cloud can help.
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4 use cases for machine learning in CX
There are many ways to use machine learning to improve customer experience. Gartner's Bill Delrieu offers four and names specific machine learning-based tools to help with each.
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Assessing your cloud readiness? Consider these 4 factors
For CIOs assessing their organization's cloud readiness, Andrew Larkin discusses four factors to consider before moving their applications to the cloud.
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Improving ITSM strategy through automation
Current trends in ITSM automation include the adoption of intelligent automation, ITSM as a service, digital labor, artificial intelligence and machine learning.
PDF: What does "digital transformation" really mean?
What exactly is digital transformation? You may hear the term often, but everyone seems to have a different definition. See how our experts define digitization, and how you can get started in this free guide.
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CIOs: Developing an effective data science team
Data science research has become an essential element of modern companies' success in the digital economy. Here's how to build a data science team to get the most bang for your buck.
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Mobile strategy News
Will your C-suite glom on to Apple's Watch Series 4?
The 2018 Apple event may not have wowed on the smartphone front, but the new Watch Series 4, with a built-in ECG, could be a hit in the C-suite and a life saver for remote workers.
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Security management Manage
Cybersecurity education: North Dakota preps future workforce
North Dakota's CIO is behind a cybersecurity education program that aims to get the state's students up to speed on the essentials of IT security.
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Leadership and planning Manage
Master the 3 S's to be a true DX partner
Heading into the final stretch of his first year as CIO, Justin Wright has strong ideas about how to make IT a better partner to the business. Read about his CIO priorities for people, processes and technologies.
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ITIL and ITSM Manage
The benefits of ITSM in cloud governance
Requiring users to access the cloud via an ITSM portal will reduce spending, explains Andy Sealock in part two of his tip on leveraging the benefits of ITSM in cloud services.
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Cloud computing Evaluate
Assessing your cloud readiness? Consider these 4 factors
For CIOs assessing their organization's cloud readiness, Andrew Larkin discusses four factors to consider before moving their applications to the cloud.
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Linda Tucci asks:
What's your view of using an ITSM portal as the governance framework for accessing cloud services?
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Linda Tucci asks:
What's your view of implementing ITSM in the cloud to govern how your users access cloud-based services?
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Brian Holak asks:
How is your organization taking advantage of machine learning to improve customer experience?
Find Solutions For Your Project
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Evaluate
4 use cases for machine learning in CX
There are many ways to use machine learning to improve customer experience. Gartner's Bill Delrieu offers four and names specific machine learning-based tools to help with each.
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Assessing your cloud readiness? Consider these 4 factors
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Recasting the ITSM team as 'progressive hub' of IT
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Help desk vs. service desk vs. business-aligned ITSM
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Problem Solve
The case for implementing ITSM best practices in the cloud
Cloud-based services can't be beat for their ease of use, but companies often experience some 'unhappy surprises' when the bill comes due, says Andy Sealock. ITSM in the cloud can help.
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How to manage multi-cloud: Deployment and maintenance strategies
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To maximize benefits of the cloud, avoid these 4 mistakes
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How to navigate open source software complications
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The benefits of ITSM in cloud governance
Requiring users to access the cloud via an ITSM portal will reduce spending, explains Andy Sealock in part two of his tip on leveraging the benefits of ITSM in cloud services.
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Improving ITSM strategy through automation
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Tips on multi-cloud management
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How to address the risks of cloud computing
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E-Handbook | September 2018
How to manage multi-cloud: Deployment and maintenance strategies
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E-Handbook | June 2018
RPA strategy: A must-have for digital transformation
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E-Handbook | April 2018
Enterprise machine learning and AI: Use cases and challenges
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E-Handbook | September 2017
ITSM strategy for an agile, secure digital transformation
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E-Handbook | August 2017
Facing up to emerging technology: Risks and benefits
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CIO Basics
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IT service catalog
An IT service catalog is a list of technology resources and offerings available from the IT service provider within an organization.
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IT asset management
IT asset management (information technology asset management, or ITAM) is a set of business practices that combines financial, inventory and contractual functions to optimize spending and support lifecycle management and strategic decision-making ...
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authentic leadership
Authentic leadership is a type of management style in which people act in a real, genuine and sincere way that is true to who they are as individuals.
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Getting robots to see clearly
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Vendor Resources
Blog: TotalCIO
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Startup accelerator The Engine tackles 'tough tech'
Investment dollars continue to flow heavily into tech startups, but the majority of bets are placed on technology products -- mostly consumer apps -- that could pay dividends in three to five ...Continue Reading
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Multi-cloud strategy: Determine the right cloud for your workloads
Businesses typically deploy a multi-cloud strategy to gain more agility, flexibility and choice, but Ed Featherston's advice for CIOs taking their first foray into the cloud is to pick one provider ...Continue Reading
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The 2018 Apple event may not have wowed on the smartphone front, but the new Watch Series 4, with a built-in ECG, could be a hit in the C-suite and a life saver for remote workers.
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Enterprise artificial intelligence (AI)
EmTech: The quest to get a machine to think like a baby
Advances in AI have spurred high interest in the technology, but the road to making machines intelligent remains a long one, said MIT's Josh Tenenbaum at the EmTech conference.
SearchCIO Definitions
- IT service catalog
- IT asset management (ITAM)
- authentic leadership
- business process improvement (BPI)
- servant leadership
- e-business (electronic business)
- sharing economy
- thought leader (thought leadership)