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Recasting the ITSM team as 'progressive hub' of IT

At leading companies, ITSM processes are being redefined as 'cross-domain service management' and the ITSM team functions as enabler-in-chief of digital transformation.


Help desk vs. service desk vs. business-aligned ITSM

From help desk to service desk to business-aligned ITSM -- how evolved is your ITSM strategy? Dennis Drogseth explains ITSM's three stages and offers five tips for reaching maturity.


Augmented intelligence: A vital step in AI adoption

Augmented intelligence assists humans in completing tasks that artificial intelligence can't yet handle. CIOs should invest in augmented tech as a step toward AI adoption.


Tips on multi-cloud management

To reap the benefits of a multi-cloud strategy, CIOs must first have the right skills and processes in place. Here are the multi-cloud management best practices to lead the way.

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    IT asset management

    IT asset management (information technology asset management, or ITAM) is a set of business practices that combines financial, inventory and contractual functions to optimize spending and support lifecycle management and strategic decision-making ...

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    authentic leadership

    Authentic leadership is a type of management style in which people act in a real, genuine and sincere way that is true to who they are as individuals.

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    ITSM program: Tips on where to start, from a CIO who's been there

    Link Alander has spent nearly a decade taking Lone Star College's ITSM program from subpar to superior. Here, he offers some tips for CIOs just getting started.

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