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With CEM tools, the customer's digital habits come first
Improving the customer experience with digital technologies doesn't have to entail full-blown transformation. Here are three organizations that make the case.
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The perks of automating feature engineering
Feature Labs CEO Max Kanter explains how automating feature engineering for machine learning can help data scientists and why CIOs should care.
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Travelport's 5 key digital technologies
Travelport CIO Matt Minetola details the five 'technology enablers' key to the success of the company's digital transformation plan and explains why the travel commerce platform relies on a hybrid cloud approach.
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Avis exec: First comes process, then comes AI
In this Q&A, Avis' Ashok Kumar made one thing clear for CIOs: Before they touch an AI project, they need to get their data house in order.
PDF: What does "digital transformation" really mean?
What exactly is digital transformation? You may hear the term often, but everyone seems to have a different definition. See how our experts define digitization, and how you can get started in this free guide.
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BI and big data News
Avis exec: First comes process, then comes AI
In this Q&A, Avis' Ashok Kumar made one thing clear for CIOs: Before they touch an AI project, they need to get their data house in order.
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Mobile strategy News
Will your C-suite glom on to Apple's Watch Series 4?
The 2018 Apple event may not have wowed on the smartphone front, but the new Watch Series 4, with a built-in ECG, could be a hit in the C-suite and a life saver for remote workers.
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Security management News
4 DoD security tips for company-wide data protection
The ISSA International 2018 Conference offers solutions for complicated privacy risks, and consultant Jeffrey Man counsels execs to take the DoD's approach to security maintenance.
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Leadership and planning Get Started
EY's Jeff Wong has a 3-step recipe for digital success
EY's chief innovation officer believes a successful digital transformation plan rests on building an ecosystem of internal champions and outside experts who don't think alike.
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ITIL and ITSM Manage
Ripe for AI: Automating ITSM
WPI is using AI in ITSM to route help desk tickets to the most qualified technicians. ITSM automation of this ilk helps users and IT-- but it requires some handholding.
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Cloud computing News
IBM-Red Hat deal: Minimal influence on CIOs' cloud decisions, for now
The tech world has been abuzz after news that IBM is snapping up Red Hat for a whopping $34 billion, making it the third biggest tech-deal of all time. Experts say, however, that the IBM-Red Hat ...
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Evaluate
Travelport's 5 key digital technologies
Travelport CIO Matt Minetola details the five 'technology enablers' key to the success of the company's digital transformation plan and explains why the travel commerce platform relies on a hybrid cloud approach.
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CIO talks enabling digital transformation at Travelport
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Security automation: Benefits, best practices
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Gartner's 2019 outlook on quantum computing
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Problem Solve
How do you plan for legacy code replacement?
Legacy code removal leads 2019 digital transformation plans for CTO Niel Nickolaisen. Learn how his team is prepping for the implementation of a new codebase.
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Digital transformation for banks: One institution's website remake
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Can RPA bots fix your data cleaning process?
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Why are IoT initiatives stalling in the POC stage?
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Manage
With CEM tools, the customer's digital habits come first
Improving the customer experience with digital technologies doesn't have to entail full-blown transformation. Here are three organizations that make the case.
-
Ripe for AI: Automating ITSM
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Staring down cybersecurity risks in the digital organization
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Future of IT teams? Think, gig economy
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E-Handbook | October 2018
Staring down cybersecurity risks in the digital organization
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E-Handbook | September 2018
How to manage multi-cloud: Deployment and maintenance strategies
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E-Handbook | June 2018
RPA strategy: A must-have for digital transformation
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E-Handbook | April 2018
Enterprise machine learning and AI: Use cases and challenges
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E-Handbook | September 2017
ITSM strategy for an agile, secure digital transformation
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CIO Basics
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Get Started
The perks of automating feature engineering
Feature Labs CEO Max Kanter explains how automating feature engineering for machine learning can help data scientists and why CIOs should care.
-
Get Started
For best AI results, think quality, not quantity
Gartner's Erick Brethenoux gives practical advice on how CIOs can get started with AI. One of his tips: Think data quality, not data quantity.
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Get Started
IT transformation
IT transformation is a complete reassessment and overhaul of an organization's information technology (IT) systems in order to improve the efficiency and delivery in a digital economy.
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Vendor Resources
- Seamless ITSM Integration for Acquisitions –White Paper
- Why Multi Cloud Strategies are Coming Out on Top –White Paper
- Why Multi Cloud Strategies are Coming Out on Top –White Paper
Blog: TotalCIO
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IBM-Red Hat deal: Minimal influence on CIOs' cloud decisions, for now
The tech world has been abuzz after news that IBM is snapping up Red Hat for a whopping $34 billion, making it the third biggest tech-deal of all time. Experts say, however, that the IBM-Red Hat ...Continue Reading
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In 2019, CIOs should strive for flexible analytics architecture
Data and analytics are part of everyday survival for companies. But according to a new research note from Gartner Inc., organizations are struggling to manage the data they have let alone establish ...Continue Reading
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More TotalCIO Posts
Will acquiring a cybersecurity company fix Facebook's security woes?
Digital transformation for banks: One institution's website remake
Cook's call: Put federal data privacy law in the spotlight
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News
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Enterprise business intelligence software and big data
Avis exec: First comes process, then comes AI
In this Q&A, Avis' Ashok Kumar made one thing clear for CIOs: Before they touch an AI project, they need to get their data house in order.
-
Digital business management
Google's Eric Schmidt on digital success
Success for digital products doesn't follow the same trajectory as for physical goods. Google's Eric Schmidt laid out the case for a rush-to-market approach at an MIT event on AI.
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IT spending and budgeting
2019 IT budgets for digital transformations are up
According to recent industry analyst predictions, digital transformation budgets are on the rise for 2019, with investments in those initiatives driving the increase.