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Help desk vs. service desk vs. business-aligned ITSM
From help desk to service desk to business-aligned ITSM -- how evolved is your ITSM strategy? Dennis Drogseth explains ITSM's three stages and offers five tips for reaching maturity.
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Augmented intelligence: A vital step in AI adoption
Augmented intelligence assists humans in completing tasks that artificial intelligence can't yet handle. CIOs should invest in augmented tech as a step toward AI adoption.
Manage
Tips on multi-cloud management
To reap the benefits of a multi-cloud strategy, CIOs must first have the right skills and processes in place. Here are the multi-cloud management best practices to lead the way.
Problem Solve
How to manage multi-cloud: Deployment and maintenance strategies
Although multi-cloud deployment can help increase IT flexibility, CIOs must develop strategies to ensure these complicated environments don't create undue risk.
What should be in a CIO’s IT strategic plan?
This complimentary document comprehensively details the elements of a strategic IT plan that are common across the board – from identifying technology gaps and risks to allocating IT resources and capabilities. The SearchCIO.com team has compiled its most effective, most objective, most valued feedback into this single document that’s guaranteed to help you better select, manage, and track IT projects for superior service delivery.
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BI and big data News
CIOs: Developing an effective data science team
Data science research has become an essential element of modern companies' success in the digital economy. Here's how to build a data science team to get the most bang for your buck.
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Mobile strategy News
Will your C-suite glom on to Apple's Watch Series 4?
The 2018 Apple event may not have wowed on the smartphone front, but the new Watch Series 4, with a built-in ECG, could be a hit in the C-suite and a life saver for remote workers.
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Security management Manage
Cybersecurity education: North Dakota preps future workforce
North Dakota's CIO is behind a cybersecurity education program that aims to get the state's students up to speed on the essentials of IT security.
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Leadership and planning Manage
Master the 3 S's to be a true DX partner
Heading into the final stretch of his first year as CIO, Justin Wright has strong ideas about how to make IT a better partner to the business. Read about his CIO priorities for people, processes and technologies.
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ITIL and ITSM Manage
Factor business KPIs into ITSM vendor metrics
CIOs must align IT strategy to business KPIs, and so should their service vendors. In this ITSM best practices tip, experts explain how to tie vendor services to business outcomes.
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Cloud computing Manage
Tips on multi-cloud management
To reap the benefits of a multi-cloud strategy, CIOs must first have the right skills and processes in place. Here are the multi-cloud management best practices to lead the way.
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Find Solutions For Your Project
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Evaluate
Augmented intelligence: A vital step in AI adoption
Augmented intelligence assists humans in completing tasks that artificial intelligence can't yet handle. CIOs should invest in augmented tech as a step toward AI adoption.
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Chatbot upends old-school ITSM thinking at LogMeIn
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CIO Survey: Investment in cybersecurity a top priority
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Indianapolis school district cuts costs with Scale HC3
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Problem Solve
How to manage multi-cloud: Deployment and maintenance strategies
Although multi-cloud deployment can help increase IT flexibility, CIOs must develop strategies to ensure these complicated environments don't create undue risk.
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To maximize benefits of the cloud, avoid these 4 mistakes
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How to navigate open source software complications
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Fending off the risks of multi-cloud data management
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Tips on multi-cloud management
To reap the benefits of a multi-cloud strategy, CIOs must first have the right skills and processes in place. Here are the multi-cloud management best practices to lead the way.
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How to address the risks of cloud computing
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Factor business KPIs into ITSM vendor metrics
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4 ITSM best practices to capture vendor value
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E-Handbook | September 2018
How to manage multi-cloud: Deployment and maintenance strategies
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E-Handbook | June 2018
RPA strategy: A must-have for digital transformation
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E-Handbook | April 2018
Enterprise machine learning and AI: Use cases and challenges
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E-Handbook | September 2017
ITSM strategy for an agile, secure digital transformation
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E-Handbook | August 2017
Facing up to emerging technology: Risks and benefits
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CIO Basics
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authentic leadership
Authentic leadership is a type of management style in which people act in a real, genuine and sincere way that is true to who they are as individuals.
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ITSM program: Tips on where to start, from a CIO who's been there
Link Alander has spent nearly a decade taking Lone Star College's ITSM program from subpar to superior. Here, he offers some tips for CIOs just getting started.
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Get Started
business process improvement (BPI)
Business process improvement (BPI) is a management exercise in which enterprise leaders use various methodologies to analyze their procedures to identify areas where they can improve accuracy, effectiveness and/or efficiency and then redesign those ...
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Getting robots to see clearly
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Vendor Resources
- Future-Proofing Retail IT with Cloud Services –White Paper
- 7 Ways IT Operations Transformation Benefits Business –White Paper
- State of Government IT Contractors: 9th Annual Survey Results –White Paper
Blog: TotalCIO
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Startup accelerator The Engine tackles 'tough tech'
Investment dollars continue to flow heavily into tech startups, but the majority of bets are placed on technology products -- mostly consumer apps -- that could pay dividends in three to five ...Continue Reading
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Multi-cloud strategy: Determine the right cloud for your workloads
Businesses typically deploy a multi-cloud strategy to gain more agility, flexibility and choice, but Ed Featherston's advice for CIOs taking their first foray into the cloud is to pick one provider ...Continue Reading
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More TotalCIO Posts
AI and automation will need more than a great user experience
A look inside MX's flat organizational structure
ITSM program: Tips on where to start, from a CIO who's been there
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News
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Digital business management
EmTech 2018 explores blockchain's potential to disrupt
The gathering at EmTech 2018 explored whether blockchain solutions could give the world a new model of trust. What seemed certain: Blockchain disruption is happening now.
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Enterprise mobile strategy
Will your C-suite glom on to Apple's Watch Series 4?
The 2018 Apple event may not have wowed on the smartphone front, but the new Watch Series 4, with a built-in ECG, could be a hit in the C-suite and a life saver for remote workers.
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Enterprise artificial intelligence (AI)
EmTech: The quest to get a machine to think like a baby
Advances in AI have spurred high interest in the technology, but the road to making machines intelligent remains a long one, said MIT's Josh Tenenbaum at the EmTech conference.
SearchCIO Definitions
- authentic leadership
- business process improvement (BPI)
- servant leadership
- e-business (electronic business)
- sharing economy
- thought leader (thought leadership)
- CFO (Chief Financial Officer)
- business process outsourcing (BPO)