Managing complex IT outsourcing - partnerships

Date Published: 01 DEC 2002

About the White Paper: This article discusses the management of complex IT outsourcing partnerships from the perspective of both outsourcing companies and IT-suppliers. The research project included 24 interviews with business and ITexecutives of outsourcing companies, executives of ITsuppliers and experts. This article aims to provide a better understanding of managing complex IToutsourcing partnerships by proposing a descriptive framework containing relevant governance factors. The investigated cases, expert interviews and IT outsourcing literature are used to evaluate the framework.

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