The future of technology and other top-of-mind CIO concerns

The future of technology and other top-of-mind CIO concerns

Date: Oct 29, 2012

Shvetank Shah, executive director at advisory firm CEB, says that the future of technology is here and now, and to maintain competitive advantage, CIOs need to understand what's coming down the pipeline.

In this SearchCIO.com video interview, filmed at the 2012 MIT Sloan CIO Symposium in Cambridge, Mass., Shah discusses mobile technologies, cloud computing and business intelligence, as well as the future potential for IT convergence and how CIOs can build stronger relationships with the C-suite.

Read a partial transcript from the interview below, and watch the video to learn more about what CIOs should know about the future of technology. Be sure to check out the first part of the interview here.

SearchCIO.com: What is the next thing we are going to see in technology? Is it something we haven't thought of?

Shvetank Shah: We increasingly see, from an organizational, functional perspective, that IT organizations blur into other corporate functions to create global business services, shared services organizations, where you have IT, finance, HR -- think of all the central functions -- essentially held under one box.

The question is: Does the CIO want to run that? How is the CEO going to pick the owner? Then, how do you create end-to-end services? … Think about an end-to-end business service that is offered by this global business/multifunctional shared services organization that comes to you and says, 'Look, for $50, $150 or whatever the price is, you just talk to me. I am the head of the relocating service, and I will take care of the back end.' And the back end is completely oblique to me, because I don't need to care about it as a business owner. That is, organizationally, one of the trends we are seeing.

The second trend we are starting to see is more information projects -- and it is going to happen at a scale that is faster and faster, especially around collaboration, which is still an unsolved problem. We talked about video and how you get [remote] people to talk to one another and build better relationships than they would over phone or email. That is certainly one part of the problem. The other part of the problem is: How do you share files? How do you share information? How do you manage all of that knowledge? We haven't seen great solutions on that front, but I'm sure we will see more [focus on] that.

The third is what I like to think about as the future of work and the nature of productivity. So organizations, large companies, have permanently changed organizational shapes coming out of the recession. They have become flatter. Many layers of management went away and they are not coming back, and they have suddenly become more global. In that new global, flat organization, where teams are more dispersed, we need to understand what makes people more productive. I don't think we fully understand that yet.

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