IT services management and best practices: An enterprise CIO guide
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Few have their finger on the pulse of enterprise technology like Shvetank Shah, executive director at the advisory services firm Corporate Executive Board, or CEB -- and he says there are four important shifts driving the newest trends in IT in a post-recession world.
In this SearchCIO.com video interview, filmed at the 2012 MIT Sloan CIO Symposium in Cambridge, Mass., Shah shares insights on how the newest trends in IT are changing the role of the enterprise CIO. Shah addresses topics such as mobile, cloud and business intelligence, and directs CIOs on how to set their IT priorities going forward.
Read a partial transcript from the interview below, and watch the video interview to learn more about the newest trends in IT and how organizations can shift to an IT services model that suits the business' needs. Watch part two of the interview here.
What does the CEB say are the chief concerns for CIOs right now?
Shvetank Shah: CIOs are in year three of what we think will be a six-year journey -- really redefining corporate IT after coming out of the 2008-2009 recession. We are seeing four shifts that are driving this trend in the third year of this journey. The first is a focus towards information over process. Most CIOs grew up with process automation and big ERP and, just as we spoke about today at MIT, that focus has gradually shifted and continues to shift -- as seen in [CEB's] budget-and-spend data -- to a much more information-rich project portfolio.
The second big shift is greater business partner responsibility. The business partners want the ball. They are tired of CIOs and IT organizations not delivering on time, and they are saying, "Give me the ball. I want to manage my own projects." The venders are then whispering sweet nothings into their ear, saying, "Buy this project and get IT out of the way." There is a much greater sense of the business taking ownership of their IT projects than they had in the past.
The third shift is the one that lots of people talk about: the shift to the cloud and outsourcing. The fourth shift is towards an IT services model -- so, moving away from traditionally delivering projects to thinking [about a] service delivered to the business in terms that the business understands. As a result of this, we are seeing some remarkable things happen.