IT Service Management and IT Infrastructure Library (ITIL)

NEWS: 1 - 3 of 29

	Geeks fade away as ITIL infiltrates Allstate SearchCIO.com | 17 Jun 2008 ARTICLE - Allstate has used ITIL to standardize change management and bring IT into alignment with the company's business goals. So far, the process is working.

	ITIL: 10 deployment mistakes (and fixes) SearchCIO.com | 12 Mar 2008 ARTICLE - An IT Infrastructure Library (ITIL) implementation requires changes for people and processes. Pink Elephant notes the top 10 ITIL deployment mistakes and how to overcome them.

	ITIL v3: Tackling the beast SearchCIO.com | 02.20.2008 OPINION - A CIO's commitment to ITIL requires tackling vendors and internal behaviors as well as collaborating among boundary groups.

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EXPERT TECHNICAL ADVICE: 1 - 3 of 7

	IT asset management focus drives Toyota Motorsport Submitted By: SearchCIO.com | 11 Jun 2008 TIP - With a more focused asset management process, Toyota Motorsport trimmed system redundancy, saving $450,000 a year.

	ITIL: Top five tips to kick-start your strategy Submitted By: SearchCIO.com | 28 May 2008 TIP - ITIL V3 marks its one-year anniversary this month. Here are some tips for CIOs who are ready to kick-start their ITIL strategy.

	ITIL cert: Industry game changer Submitted By: SearchCIO.com | 14 May 2008 TIP - Can the new ITIL certifications turn IT from a "collection of cowboys" into a profession? They'd better, says an ITIL author.

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REFERENCE & LEARNING: 1 - 3 of 6

	ITIL best practices for enterprise CIOs 29 May 2008 BRIEFINGS - As IT infrastructures evolve, IT professionals are seeing the value in adopting ITIL best practices. This month's CIO Briefing offers CIOs' expert advice and resources on ITIL.

	Understanding ITIL: Adopting and adapting processes must come first Info-Tech Research Group, Special to SearchCIO.com | 01 Oct 2007 RESEARCH REPORT - ITIL is growing in popularity among IT leaders. However, many CIOs don't truly understand ITIL basics. Those new to ITIL must establish specific goals for ITIL prior to initiation.

	ITIL strategies for CIOs SearchCIO.com | 05 Sep 2007 EXECUTIVE GUIDE - The IT Infrastructure Library is designed to help IT professionals improve processes. Learn more about ITIL, configuration management database and IT Service Management.

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WEBCASTS: 1 - 3 of 3

	Part 2: ITIL implementation strategies for IT executives - Expert Webcast VIEW WEBCAST PREMIERED:   09 NOV 2006, 09:00 EST (14:00, GMT) SUMMARY:   Attend this Webcast to learn how to improve IT and senior executive collaboration as well as IT and business strategy alignment.

ITIL best practices for achieving compliance and IT governance - Expert Webcast VIEW WEBCAST PREMIERED:   01 OCT 2006, 13:00 EDT (17:00, GMT) SUMMARY:   IT governance and compliance pressures are continuing to have a significant affect on the way IT organizations operate. Attend this Webcast today to learn how your organization can achieve compliance goals by implementing a successful IT governance framework.

	Webcast - Part I: Introduction to ITIL for the IT Executive - Expert Webcast VIEW WEBCAST PREMIERED:   03 AUG 2006, 13:00 EDT (17:00, GMT) SUMMARY:   Attend this Webcast to hear an executive-level introduction to IT service management (ITSM) and ITIL with particular emphasis on the key components IT executives must consider during the decision-making process.

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DOWNLOADS: 1 - 3 of 5

	ITIL market update: Expert podcast series Published by: SearchCIO.com | 03 Jun 2008 PODCAST - In this expert podcast series, IT Infrastructure Library (ITIL) consultant Larry Killingsworth highlights the latest trends on ITIL certification, change management and more.

	ITSM guidance: An expert video series Published by: SearchCIO.com | 03 Jun 2008 VIDEOS - In this ITSM video series, you'll hear from leading industry experts on topics such as cost service models, certification, implementation and more.

	CMDB: Five ways to justify implementation (A SearchCIO.com podcast) Published by: SearchCIO.com | 01 Feb 2008 PODCAST - A CMDB is essential to any large enterprise's IT Service Management plan. Here are five tried and true justifications for deploying a CMDB.

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SEE ALSO - Topics Related to IT Service Management and IT Infrastructure Library (ITIL):  Contract negotiations and legal issues, Vendor selection and management, Business performance management, Business process management, CIO and IT salaries, CIO career development and career paths, Domestic outsourcing, IT governance, IT project management, IT spending and budgeting, IT staff development and retention, IT training and certifications, Leadership and strategic planning, Offshore outsourcing, Return on investment (ROI), Vertical industries