Customer relationship management (CRM) software and programs help any sales force take better care of its customers. Find the latest on CRM, including news, tips and other resources, in this topic section.
SAP lifts the skirts on its 'industrialized' software
SearchCIO.com | 06 Dec 2007 ARTICLE - The chairman and CEO of the world's largest business software company says software development is too slow. Amen to that, SAP.
CRM projects fail because users say 'no thanks'
SearchCIO.com | 18 Oct 2007 ARTICLE - New research shows that about one-third of CRM projects fail. Sales reps don't want to use the technology, experts have found. It's up to you to show them the way.
Firms mull over blogs, but doubt business value
SearchCIO.com | 18 Jul 2007 ARTICLE - New research shows a majority of companies are considering deploying corporate blogs, but see limited business value in the technology.
Self-service technologies help companies help themselves
Submitted By: SearchCIO.com | 25 Apr 2007 TIP - Self-service technologies not only put employees and customers in control, but also reduce costs and lets workers focus on the important things.
With ERP, implementation is just step one
Submitted By: SearchCIO.com | 28 Mar 2007 TIP - After Willamette Valley deployed its new ERP system, it discovered training employees and setting expectations were just as important as the technology.
On-demand cuts costs, increases success rate of CRM
Submitted By: SearchCIO.com | 23 May 2006 TIP - Hosted CRM vendors are winning over customers with offerings that are cheaper and easier to implement than on-premise products.
Customer relationship management (CRM) for CIOs
SearchCIO.com | 08 Nov 2007 EXECUTIVE GUIDES - CRM is essential to the success of any business. In this Executive Guide, you'll find the resources and advice you need to implement and/or manage an enterprise CRM system.
Software and services guides for CIOs
SearchCIO.com | 25 Apr 2007 EXECUTIVE GUIDES - They're the nuts and bolts of IT, the lifeblood of your IT organization. Explore the critical IT systems and software that you use everyday with these Executive Guides.
Content management systems for CIOs
SearchCIO.com | 05 Apr 2007 EXECUTIVE GUIDE - Content management systems (CMS) can help make sense of your organizations various documents, Web pages, blogs, and other resources.
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