ITIL success is just as much about people as it is about technology. This quarter, ITIL expert Brian Johnson offers advice on how to get employees to positively embrace a new ITIL culture. Also, get all your ITIL-related questions answered in our ITIL FAQ series and check out our webcast on ITIL implementation strategies for IT executives.
The FAQs on ITIL version 3
SearchCIO.com | 06 Nov 2006 ARTICLE - Version 3 of ITIL is in the works -- the updated version will focus more on service design, versus process. ITIL expert Brian Johnson answers some FAQs.
A successful ITIL implementation requires the right corporate culture
SearchCIO.com | 09.21.2006 OPINION - Achieving ITIL success is just as much about people as it is about technology. ITIL expert Brian Johnson offers advice on how to get employees to positively embrace a new ITIL culture.
In this Webcast, MRO Software customer Birlasoft explains how Maximo ITSM improved their IT operations by providing service level management, IT asset tracking and software license compliance.
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