ITIL framework finds new stakeholders with V3
SearchCIO.com | 06.21.2007 OPINION - In his latest column, Brian Johnson reviews the evolution of ITIL and how the focus of the latest version is attracting more nontraditional stakeholders and a stronger need for executive support and group participation.
ITIL dons a suit and tie
SearchCIO.com | 30 May 2007 ARTICLE - The new and expanded ITIL v3, released today, aims to put the emphasis where it belongs: on the business. CIOs especially should take notice.
ITIL process success: Get people on your side
SearchCIO.com | 04.02.2007 OPINION - Executive and employee support can be the biggest barriers to ITIL process adoption. In his latest column, Brian Johnson offers advice on how to secure executive support and appoint ITIL champions to lead your internal ...
ITIL V3 is almost here: What should you expect?
Submitted By: SearchCIO.com | 11 Apr 2007 TIP - ITIL version 3 promises to improve alignment, enhance efficiencies and cut costs. What are the other pros and cons and when should users upgrade to V3 of the ITIL framework?
ITIL training essential part of IT and business integration
Submitted By: SearchCIO.com | 03 Apr 2007 TIP - As IT functions become more fully integrated into an organization's business objectives, the need for training across IT disciplines has become more important.
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