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IT Service management (ITSM) primer IT service management (ITSM) practices help CIOs streamline internal processes and provide better service. Check out these ITSM resources to bone up on the basics.



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	ITSM/ITIL best practice process overview primer RL Information Consulting \| 31 Jul 2006 ARTICLE - ITSM methods have evolved to include ways to optimize assessment, planning and implementation of ITIL best practices. This executive report is an overview of ITSM and ITIL.


	ITIL Whatis.com \| 31 Jul 2006 ARTICLE - The ITIL (Information Technology Infrastructure Library) is a globally recognized collection of best practices for ...


	ITIL, a data center's yellow brick road SearchCIO.com \| 16 May 2006 ARTICLE - The IT Infrastructure Library offers a comprehensive approach to improving the quality of data center services. It also requires a commitment of willpower, time and person-power.


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SEE ALSO - Topics Related to IT Service management (ITSM) primer:
IT Service Management (ITSM): Q3, 2007, IT Service Management (ITSM): Q1, 2007, IT Service Management (ITSM): Q2, 2007, IT service management (ITSM): Q4, 2006

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