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Enterprise customer relationship management (CRM) software
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| 1 - 10 of 52 in News |
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CRM projects fail because users say 'no thanks'
SearchCIO.com | 18 Oct 2007
ARTICLE - New research shows that about one-third of CRM projects fail. Sales reps don't want to use the technology, experts have found. It's up to you to show them the way.
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Blogging's ROI becoming clearer
SearchCIO.com | 03.07.2007
OPINION - More than just a cool way to communicate, corporate blogging can actually save enterprises money, effort and time.
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IT execs eager to exploit Web 2.0 wave
SearchCIO.com | 24 Oct 2006
ARTICLE - What good is a blog if no one reads it? IT managers find out and begin to make blogging and other Web 2.0 tools a more strategic part of their business.
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SaaS CRM extends to remote support
SearchCRM.com | 30 Aug 2006
ARTICLE - Despite some initial security trepidation, Okuma Corp. has implemented a hosted remote support application.
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CRM back on track, according to report
SearchCRM.com | 16 Aug 2006
ARTICLE - CRM is on a growth path once again, and while SAP and Oracle are leading the market, on-demand applications are driving the investment, according to AMR.
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CRM SaaS vendors make move to mobile
SearchCRM.com | 26 Jul 2006
ARTICLE - On-demand CRM vendors are extending their functionality into mobile applications, and though they can be a good fit for some, there's still a need for mobile platforms.
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Outsourced call centers maintain growth
SearchCRM.com | 18 Jul 2006
ARTICLE - The market for North American contact center outsourcing is expected to continue down a steady growth path, according to recent research.
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