Run IT as a business or just a business enabler? Tweet jammers discuss

Should enterprise CIOs run IT as a business or simply as a business enabler? Tweet jam participants discuss how to deliver value and generate profit.

Should IT organizations focus on running IT as a business, or are the associated concepts invalid? SearchCIO asked...

our tweet jam participants just that in our IT service management (ITSM) discussion Aug. 28 -- and it turns out, there's no clear answer.

SearchCIO tweet jam expert Derek Lonsdale, an IT transformation leader and Lean expert at PA Consulting Group, solicited answers to this question to better understand how organizations view the relationship between IT and the business.

One participant went back in forth, ultimately concluding, "It depends."

Participants teetered between supporting and opposing running IT as a business, suggesting that IT be viewed as a business enabler or means of delivering business value:

While some tweet jammers were iffy on this definition, other participants felt IT and business objectives should go hand-in-hand -- with certain restrictions, of course:

Piggybacking off this discussion, our own editorial director Christina Torode asked:

The general consensus seemed to be that IT has the ability to add value to the business and aid in revenue generation. Tweet jam participants had this to say about IT's potential for profitability:

What do you think? Should organizations focus on running IT as a business? Take our poll and let us know in the comments section below.

View the entire tweet jam conversations by searching "#CIOChat" on Twitter, and save the date for our next social media discussion Sept. 25, 2013, at 3 p.m. EST.

This was last published in September 2013

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Should IT organizations focus on running IT as a business?
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I think IT can be considered as a business enable only
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As a business whose mission is enabling with cost awareness to enable and focus on the efficiency in enabling projects
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IT is playing a major role in any business and hence provide a totaly new way of doing busiess
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To run IT as a business, IT organizations should survey their business and end-users for their requirements to develop their IT services strategy and to establish and maintain their IT service portfolio and catalog. The service portfolio and catalog need to be reviewed regularly to ensure that the services offered remain relevant to the business. If possible, set up a formal Service Level Agreement. IT organizations can learn a lot from their Business counterparts, for example how they develop and package their service offerings to their end customers.
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