Many IT organizations begin their ITIL implementations with the incident management module. However, Johnson suggests that starting with change management instead can actually help improve alignment and add more value to the business.
ITIL process success: Get people on your side
Executive and employee support can be the biggest barriers to ITIL process adoption. In this column, Johnson offers advice on how to secure executive support and appoint ITIL champions to lead your internal campaign.
ITIL framework finds new stakeholders with V3
Johnson reviews the evolution of ITIL and how the focus of the latest version is attracting more nontraditional stakeholders and a stronger need for executive support and group participation.
ITIL V3: Stakeholder coordination is key to success
Johnson offers tips and advice on how to coordinate the ITIL stakeholders in your organization to successfully meet business requirements by using an IT service design process.
Still trying to wrap your mind around ITIL V3? Johnson addresses some frequently asked questions.
This was first published in May 2008