#CIOChat

IT business outcomes prioritized in IT service delivery discussion

Constant shifts in the information technology landscape can make it difficult for enterprise CIOs to determine the right metrics for IT service-delivery success. In SearchCIO's IT service management (ITSM) tweet jam

    Requires Free Membership to View

Aug. 28, participants suggested that IT leaders determine their delivery priorities before zoning in on what IT services to deliver and how to deliver them.

To kick things off, we asked our tweet jammers, "What should be the IT organization's top service delivery priority: Speed? Cost? Business outcomes? Other?"

Our ITSM expert for the chat, Derek Lonsdale, an IT transformation leader and Lean expert at PA Consulting Group, was the first to respond. Lonsdale said that most organizations want to fulfill all of the above categories, but proper ITSM essentially boils down to individual business needs:

Zeroing in first on speed, Lonsdale explained how prioritizing speed might affect ITSM strategies. Other tweet jam participants expressed that speed could be a primary service delivery priority in certain instances. Here's what they said:

Speed aside, our tweet jam expert also saw reason to prioritize IT costs:

One notion that reverberated throughout the tweet jam was that prioritizing other aspects of IT service delivery could consequently lower service costs. And while speed and cost reduction put up a good fight, business outcomes reigned supreme as our tweet jam participants' top service delivery priority. Lonsdale proposed:

Other participants chimed in, highlighting the importance -- nay, necessity -- of prioritizing business outcomes in IT service delivery. After all, if the results don't justify the investment, why would CIOs expect the rest of the organization get on board?

Speed, cost and business outcomes were not the only priorities on the docket. Other suggestions included IT security, profitable growth and business alignment:

Our tweet jam participants sounded off; now it's your turn. Do you think business outcomes should be CIOs' top IT service delivery priority? Tell us in the comments section below.

To read the entire social media conversation, search #CIOChat on Twitter and join us Sept. 25, 2013, at 3 p.m. EST for our next tweet jam.

This was first published in August 2013

There are Comments. Add yours.

 
TIP: Want to include a code block in your comment? Use <pre> or <code> tags around the desired text. Ex: <code>insert code</code>

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
Sort by: OldestNewest

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to:

Expert Discussion

What should be the IT organization's top service delivery priority?

Emily McLaughlin, Assistant Site Editor
What's your opinion?
TIP: Want to include a code block in your comment? Use <pre> or <code> tags around the desired text. Ex: <code>insert code</code>

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
Sort by: OldestNewest

Disclaimer: Our Tips Exchange is a forum for you to share technical advice and expertise with your peers and to learn from other enterprise IT professionals. TechTarget provides the infrastructure to facilitate this sharing of information. However, we cannot guarantee the accuracy or validity of the material submitted. You agree that your use of the Ask The Expert services and your reliance on any questions, answers, information or other materials received through this Web site is at your own risk.