Information technology outsourcing
Businesses' technical requirements are a big drain on resources, leading some companies to turn to information technology outsourcing and allow third party service providers to handle IT infrastructure development. Read the latest news and tips to answer your IT outsourcing questions, including advice on when to seek IT operations services from outside the organization.
Top Stories
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News
05 Nov 2021
EU's Digital Markets Act could affect US job growth
Experts argue that the European Commission's Digital Markets Act, which aims to curb the influence of powerful tech giants, might have unintended consequences. Continue Reading
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News
08 Jul 2021
Senate dilutes US Innovation and Competition Act of 2021
Senators stripped out billions for a technology directorate in the U.S. Innovation and Competition Act. The bill now heads to the House. Continue Reading
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News
05 Nov 2021
EU's Digital Markets Act could affect US job growth
Experts argue that the European Commission's Digital Markets Act, which aims to curb the influence of powerful tech giants, might have unintended consequences. Continue Reading
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Definition
19 Oct 2021
digital labor
Digital labor is work that is performed by robotic process automation (RPA) systems. Continue Reading
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Definition
19 Oct 2021
labor arbitrage
Labor arbitrage is the practice of searching for and then using the lowest-cost workforce to produce products or goods. Continue Reading
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Definition
29 Jul 2021
nearshore outsourcing
Nearshore outsourcing is the practice of getting work done or services performed by people in neighboring countries rather than an organization's country. Continue Reading
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News
08 Jul 2021
Senate dilutes US Innovation and Competition Act of 2021
Senators stripped out billions for a technology directorate in the U.S. Innovation and Competition Act. The bill now heads to the House. Continue Reading
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Feature
27 May 2021
Outcome-based contracting sees uptick during pandemic
Contracts that tie service provider payments to results has gained momentum as customers pursue digital transformation projects. Learn about the implications for service providers. Continue Reading
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Feature
04 Feb 2021
Biden wants review of IT exemption in Buy American law
Commercial IT products including hardware and software systems could soon fall under the purview of the Buy American Act if their exemption is removed. Continue Reading
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Feature
25 Nov 2020
Software development outsourcing throughout the lifecycle
Whether to accelerate a project or overcome a particular skills gap, it might make sense to engage an external specialist to bolster your software development efforts. Continue Reading
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Feature
13 Nov 2020
CIOs: Nominate your IT services partner for project award
Here's your opportunity to recognize an MSP, IT consultancy, systems integrator or other tech service provider that has made a difference to your organization. Continue Reading
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Tip
16 Oct 2020
COVID-19 jolts tech spending, spurs more flexible vendor terms
IT spending by companies in the early days of COVID-19 quickly turned to cost-cutting. Learn how vendors responded with new terms and aggressive discounting for new business. Continue Reading
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Feature
30 Jun 2020
How companies can manage HR risk during global expansion
Companies must consider how to handle global hiring as they navigate the changing worldwide landscape as the result of the pandemic. Ben Wright explains several methods available. Continue Reading
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Feature
14 May 2020
Forecasting M&As for MSPs beyond COVID-19
COVID-19 has cooled M&As for managed service providers, but opportunities still exist. This forecast examines M&As for MSPs and provides a prescription for MSPs to stay healthy. Continue Reading
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Tip
05 May 2020
India lockdown exacerbates coronavirus impact on IT
As the COVID-19 pandemic continues to impact IT outsourcing with India service providers, organizations should consider the following approaches that can allow for more flexibility. Continue Reading
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Tip
29 Apr 2020
The impact of India's pandemic lockdown on IT outsourcing
In part one of a two-part series, we're identifying the major factors affecting enterprises with India IT outsourcing providers during the COVID-19 pandemic. Continue Reading
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Feature
16 Mar 2020
Want an HPC data center? Colocation could be the answer
Colocation can offer the space, HVAC and security an organization needs to implement high-performance computing and delve deeper into its data. But not every provider is a match. Continue Reading
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Feature
12 Mar 2020
MSPAlliance on a quest to change the managed services industry
In part one of this two-part interview, MSPAlliance CEO Charles Weaver discusses his organization's evolution and its ongoing efforts to professionalize managed services. Continue Reading
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Feature
26 Jun 2019
AI's carbon footprint will be an issue for enterprises
AI is touted as the tech that will help us combat global warming, but training AI models requires a shocking amount of energy. What are the implications for enterprise AI strategies? Continue Reading
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News
17 May 2019
Trump's move to ban Huawei a wake-up call for IT execs
The Trump administration's move to effectively ban Huawei products from U.S. networks has big implications for IT execs in charge of supply chain sourcing and security. Continue Reading
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Tip
14 May 2019
CIOs need to rethink how they're managing outsourcing transitions
The old rules for managing outsourcing transitions no longer apply. Here are three nontraditional approaches to help ensure maximum benefit when switching outsourcing providers. Continue Reading
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Feature
06 Feb 2019
21st-century CIO job description puts CIOs in vortex of emerging tech
The ban against pursuing tech for tech's sake -- it's been lifted. CIOs need to dive into emerging tech to extract its business potential. Welcome to the new CIO job description. Continue Reading
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Tip
17 Dec 2018
How to sustain hard-won ITSM automation gains
The ITSM automation gains you've reaped from your ITSM provider can vanish when you need to switch vendors. These five tips will prevent that from happening. Continue Reading
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Tip
29 Nov 2018
5 tips to improve ITSM SLAs in IT shops with multiple service providers
How do CIOs develop ITSM SLAs that satisfy business expectations in today's complex environment of multiple service providers? David Clifford takes CIOs through five key steps. Continue Reading
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News
16 Nov 2018
How augmented intelligence can enhance jobs
Augmented intelligence -- AI used to enhance human skills -- makes workplaces more productive, diverse, inclusive and authentic. That's one future conjured at an MIT forum on AI. Continue Reading
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Feature
19 Oct 2018
Embedded IT, global talent to define future of IT jobs
As more businesses identify as tech companies, what's the future of IT jobs? Many IT teams will work remotely on a gig-by-gig basis and their colleagues will span the globe. Continue Reading
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Tip
13 Sep 2018
4 ITSM best practices for managing service vendors
CIOs must align IT strategy to business KPIs, and so should their service vendors. In this ITSM best practices tip, experts explain how to tie vendor services to business outcomes. Continue Reading
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Tip
06 Sep 2018
4 best practices to maximize the value of your ITSM vendor
If your ITSM vendor isn't living up to expectations, chances are you're ignoring these four ITSM best practices. ISG's Lois Coatney takes you through them, step by step. Continue Reading
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Feature
31 Aug 2018
Texas college CIO pushes into enterprise service management
A mature ITSM program has not only won Link Alander's IT team kudos for superb service delivery, but it is also driving automation of business processes in other departments. Continue Reading
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Feature
31 Aug 2018
An ITSM program evolves from subpar to superb
How do you go from 'lousy' systems and subpar services to an ITSM program that is driving a service approach across the enterprise? CIO Link Alander gives us the details. Continue Reading
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Definition
31 Jul 2018
bodyshopping
Body shopping, sometimes spelled as one word (bodyshopping), is an IT-centric outsourcing / sub-contracting model. Continue Reading
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News
31 May 2018
Recruiting talent for digital cultures: Tips from McKinsey, Korn Ferry
The C-suite's penchant for hiring in its own image prevents companies from creating a digital culture. Another barrier: assuming HR can find the right people. Continue Reading
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Tip
12 Apr 2018
Enterprise digitization's secret ingredient: Fusion teams
Cross-functional or 'fusion' teams are critical to meeting fast-changing digital challenges. Here are the four must-have team attributes for successful enterprise digitization. Continue Reading
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Answer
26 Jan 2017
What is the SIAM model and why do CIOs need it?
Multisourcing can boost IT and business agility, but the approach can also spiral out of control. The SIAM model aims to ensure delivery is seamless and strategic. Continue Reading
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Tip
29 Sep 2015
How to govern your IT outsourcing provider after the ITO deal is done
The best ITO deals need tweaking as time goes on. Good governance ensures that you and your IT outsourcing provider are on the same page. Continue Reading
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Tutorial
05 Apr 2012
Strategic outsourcing and vendor management guide
Get strategic outsourcing tips and IT vendor management best practices in this IT outsourcing guide for enterprise CIOs. Continue Reading
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Feature
12 Aug 2011
Multivendor outsourcing model for the rich and bold
A multivendor outsourcing model, managed properly, will help CIOs give their companies a competitive advantage. But can they afford it? Continue Reading
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Feature
05 Aug 2011
Outsourcing strategy for new tech, beyond the contract
Supplementing this week's outsourcing strategy tip for emerging tech, here are two steps you can take outside the contract to sweeten the deal. Continue Reading
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Feature
25 Jul 2011
Tech layoffs: The dark side of IT transformation
IT transformation driven by new technologies like cloud computing can do wondrous things for a business and CIO careers. But there's a dark side, too. Continue Reading
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News
15 Jul 2010
Does IT chargeback pave the way to outsourcing?
IT chargeback and the supply-and-demand model for IT impose fiscal discipline on business spending on technology. But do they lead to outsourcing? Continue Reading
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News
25 Feb 2010
Is it better to work for an outsourcing provider than for corporate IT?
A veteran consultant says he sleeps at night because he knows that the corporate IT employees he's told to fire are better off working for an outsourcing provider. Continue Reading
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News
22 Jan 2010
Google in China: Drawing lessons for your IT outsourcing plan
Google's decision to stop cooperating with Chinese government censors raises questions regarding U.S. businesses' IT outsourcing plans. Continue Reading
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News
13 Nov 2009
9 IT outsourcing myths, and the outsourcing facts CIOs should consider
At a conference this week, Deloitte LLP's CIO shared nine global outsourcing myths, and accompanying outsourcing facts CIOs should consider. Continue Reading
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News
06 Oct 2009
Software vendor evaluation criteria: Sample scorecard templates for IT projects
Need a hand in evaluating prospective vendors or managing your current crop? Here's a sampling of software vendor scorecards and requirements to help you create your own. Continue Reading
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News
18 Aug 2009
Pros and cons of IT outsourcing in popular Asian countries
The benefits and challenges of IT outsourcing in India, China, the Philippines and Vietnam range from pricing to intellectual property barriers. Learn more here. Continue Reading
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News
13 Aug 2009
Outsourcing IT jobs: Do U.S. companies and workers stand a chance?
According to a recent report, while IT leaders say they'd rather not outsource, they will for financial reasons. Our blogger wonders: Does this mean U.S. workers will continue to see jobs move overseas? Continue Reading
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News
23 Jul 2009
How will IT outsourcing play out in companies' recovery plans?
As the economy shows signs of turning the corner, will IT outsourcing re-emerge as a priority for companies? Or is insourcing the new trend? Share your thoughts with our blogger. Continue Reading
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News
25 Jun 2009
Satyam scandal: Has it affected your IT outsourcing and offshoring?
As Satyam tries to recover, our blogger wonders if the company's troubles have had an impact on IT offshoring decisions. Continue Reading
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Tip
11 Mar 2009
Cost reduction tips for your strategic sourcing contracts
CIOs should revisit their strategic sourcing contracts and work closely with their suppliers to analyze current spending and achieve maximum cost reductions. Continue Reading
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News
04 Feb 2009
E-book: Unlock Outsourcing Potential and Change
Read this SearchCIO.com eBook to discover helpful tips to ensuring outsourcing success, reducing contract risks, and managing supplier relationships. Continue Reading
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News
17 Jan 2007
As IT outsourcing deals grow, so do advisory firms
With an estimate of more than half a trillion dollars in total contract value, multiyear IT outsourcing deals have become so common that IT executives are turning to outsourcing intermediaries to build successful deals, according to a market report released by Forrester Research Inc. Jan. 12. Continue Reading
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News
16 Jan 2007
Offshoring to grow rapidly, report predicts
The quarterly CIO User Survey found that 72 percent of CIOs plan to to increase their spending with outsourcers, but spending on internal IT staff remains the largest part of IT budgets. Continue Reading
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News
09 May 2005
Financial services sector will double offshore spending
Financial services firms are predicted to double their spending on offshore outsourcing in the next three years and assign more strategic pieces of their businesses to those providers. Continue Reading
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News
04 May 2005
A guide to Bangalore
Bangalore has become a haven for offshoring companies, but if you don't understand the cultural differences, your partnership might fail. Continue Reading
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News
22 Feb 2005
Managing outsourcing contracts of all sizes
From internal buy-in to external politics, managing your outsourcing contract requires diplomacy and a clear vision. Continue Reading