IT staff development and retention
IT staff development and retention planning is critical for CIOs trying to successfully compete in this global market. Some retention incentives CIOs should consider include time off, stock options, flex time, pay increases and more. Find the latest IT staff development and retention information and advice for CIOs, including IT staffing news, tips and other resources, here in this topic section.
Top Stories
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Answer
15 Feb 2023
What does a customer success manager do?
The customer success manager is an essential CX role that takes a proactive approach to ensuring customer loyalty and retention when the sales process is complete. Continue Reading
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Feature
19 Dec 2022
How companies can overcome the IT worker shortage
Research shows organizations are still struggling to bring in IT talent. We identify the reasons why there's a shortage and what CIOs and other IT leaders can do to combat it. Continue Reading
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Definition
14 Dec 2023
massive open online course (MOOC)
A massive open online course (MOOC) is a typically free web-based distance learning program that's designed for large numbers of geographically dispersed students. Continue Reading
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Definition
05 Dec 2023
stacked ranking (stack ranking)
Stacked ranking (stack ranking) is an employee evaluation method that slots a certain percentage of employees into each of several levels of performance. Continue Reading
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Definition
28 Nov 2023
corporate culture
Corporate culture is the collection of values, beliefs, ethics and attitudes that characterize an organization and guide its practices. Continue Reading
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Definition
14 Apr 2023
continuous performance management
Continuous performance management, in a human resource (HR) management context, is the supervision of an employee's performance through one-on-one discussions and ongoing feedback from supervisors during regularly scheduled check-ins. Continue Reading
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Definition
22 Mar 2023
leadership
Leadership is the ability of an individual or a group of people to influence and guide followers or members of an organization, society or team. Continue Reading
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Definition
03 Mar 2023
hard skills
Hard skills are specific abilities, capabilities and skill sets that an individual can possess and demonstrate in a measured way. Continue Reading
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Answer
15 Feb 2023
What does a customer success manager do?
The customer success manager is an essential CX role that takes a proactive approach to ensuring customer loyalty and retention when the sales process is complete. Continue Reading
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Definition
10 Feb 2023
Hawthorne effect
The Hawthorne effect is the modification of behavior by study participants in response to their knowledge that they are being observed or singled out for special treatment. Continue Reading
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Definition
09 Feb 2023
IT strategy (information technology strategy)
IT strategy (information technology strategy) is a comprehensive plan that outlines how technology should be used to meet IT and business goals. Continue Reading
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Definition
30 Jan 2023
chief operating officer (COO)
A chief operating officer (COO) is the corporate executive who oversees ongoing business operations within the company. Continue Reading
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Definition
23 Jan 2023
soft skills
A soft skill is a personal attribute that supports situational awareness and enhances an individual's ability to get a job done. Continue Reading
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Definition
19 Jan 2023
emotional intelligence (EI)
Emotional intelligence (EI) is the area of cognitive ability that facilitates interpersonal behavior. Continue Reading
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Feature
19 Dec 2022
How companies can overcome the IT worker shortage
Research shows organizations are still struggling to bring in IT talent. We identify the reasons why there's a shortage and what CIOs and other IT leaders can do to combat it. Continue Reading
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Feature
14 Dec 2022
Women in tech statistics: The latest research and trends
In the tech sector, women still trail their male counterparts in terms of pay, leadership roles and representation. Continue Reading
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Definition
15 Sep 2022
Pomodoro Technique
The Pomodoro Technique is a time management method based on 25-minute stretches of focused work broken by five-minute breaks. Continue Reading
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Definition
06 Sep 2022
contingent workforce
A contingent workforce is a labor pool whose members are hired by an organization on an on-demand basis. Continue Reading
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Feature
30 Aug 2022
9 keys to a killer recruitment marketing strategy
In a hiring market that presents unprecedented challenges, every HR and recruiting team needs to develop a marketing strategy to attract top-notch candidates. Here's how. Continue Reading
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Definition
05 Aug 2022
leadership skills
Leadership skills are the strengths and abilities individuals demonstrate that help to oversee processes, guide initiatives and steer their employees toward the achievement of goals. Continue Reading
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Definition
22 Jun 2022
information technology (IT) director
An information technology (IT) director is the person in charge of technology within an organization. IT directors manage technology resources and employees to ensure that IT operations run smoothly. Continue Reading
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Tip
20 May 2022
8 free IT strategic planning templates and examples for CIOs
As technology becomes a business differentiator, a well-thought-out IT strategy plan is more crucial than ever. These IT strategy templates help CIOs make IT a business driver. Continue Reading
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Definition
02 May 2022
internal marketing
Internal marketing is the promotion of a company's objectives, products and services to employees within the organization. Continue Reading
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Definition
29 Mar 2022
CIO (Chief Information Officer)
A chief information officer (CIO) is the corporate executive in charge of information technology (IT) strategy and implementation. Continue Reading
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Definition
15 Mar 2022
Chief Technology Officer (CTO)
The chief technology officer (CTO) is the individual within an organization who oversees the current technology and creates relevant policy. Continue Reading
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Tip
04 Feb 2022
9 different HR roles and job titles
HR departments are getting increasingly strategic to better support organizations' visions and goals. Here are the HR roles that can help carry out those strategies. Continue Reading
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Definition
02 Feb 2022
gig economy
A gig economy is a free market system in which temporary positions are common and organizations hire independent workers for short-term commitments. Continue Reading
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News
09 Dec 2021
How an AI startup is trying to fix gender bias in the workplace
Startup Pipeline Equity provides enterprises with an AI platform to help make decisions about hiring, pay, performance, potential and promotion -- free of bias. Continue Reading
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Feature
08 Dec 2021
Geek gifts 2021: Home office edition
Remote work seems to be here to stay for many IT pros, and shoppers for geek gifts this year have plenty of home office gadgetry and creature comforts from which to choose. Continue Reading
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Definition
17 Nov 2021
succession planning
Succession planning is a process of developing talent to replace executive, leadership or other key employees when they transition to another role, leave the company, are fired, retire or die. Continue Reading
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Tip
01 Nov 2021
Overlooked relationships CIOs should build within the C-suite
To lead transformation and meet business goals, CIOs must work with other C-level executives. With an ever-expanding C-suite, the possibilities for collaboration are endless. Continue Reading
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Guest Post
22 Oct 2021
4 ways CIOs can adapt metrics for the new workplace
The limitations of traditional leadership and enterprise metrics are coming to the fore. To adapt, CIOs will need to focus on flexibility, resiliency and employee wellness. Continue Reading
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Definition
22 Oct 2021
core HR (core human resources)
Core HR (core human resources) is an umbrella term that means the basic functions of an HR department; the basic data captured about employees; and the software used to manage basic HR processes. Continue Reading
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Tip
11 Oct 2021
5 open source offensive security tools for red teaming
To be an effective red teamer, you need the right tools in your arsenal. These are five of the open source offensive security tools worth learning. Continue Reading
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Guest Post
17 Aug 2021
How IT can enable long-term hybrid remote work
Hybrid work is here to stay. To keep employees happy and productive, CIOs should partner with stakeholders companywide to design a hybrid remote program suitable for the long term. Continue Reading
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Guest Post
12 Jul 2021
Can tech self-correct the skills gap by upskilling employees?
You'll need a rock-solid L&D plan, the support of stakeholders and employee buy-in to close the skills gap in your organization. Here's what leaders need to know. Continue Reading
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Feature
01 Jul 2021
14 hybrid workplace technologies to power future of work
Hybrid work offers a positive employee experience and productivity gains but those only come to fruition with the right technology. Learn which tools are the most important. Continue Reading
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Feature
17 Jun 2021
Soft skills key to employability in age of automation
Soft skills will become even more important as automation increases. Learn what top workplace soft skills organizations will need and how to enable training. Continue Reading
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Guest Post
26 May 2021
Uneven tech forecasts and the downstream impact on talent
Business leaders need to consider how today's 'uneven' economy is impacting talent in the tech space and why they should continue investing in human capital. Here's why. Continue Reading
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Definition
25 May 2021
IT project manager
An IT project manager is a professional charged with overseeing the process of planning, executing and delegating responsibilities around an organization's information technology (IT) pursuits and goals. Continue Reading
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Feature
20 May 2021
What CIOs need to know about digital experience monitoring
As evaluating user and employee digital experience becomes more common, CIOs need to learn how the technologies work and what they stand to gain by implementing DEM. Continue Reading
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Feature
18 May 2021
6 tips for better digital learning in the workplace
Today's companies need to upskill and reskill their workforces to stay competitive. Here's a look at some of the most important learning and development strategies that can help. Continue Reading
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Feature
22 Apr 2021
30 easy ways to help employees manage stress
Companies can go beyond wellness programs with these strategies, which range from easy ideas to more long-term solutions for helping employees manage stress. Continue Reading
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26 Mar 2021
5 things to think about before switching IT career paths
If you're thinking of changing career paths in IT, now could be the right time to do it. While switching areas of expertise in IT can be financially beneficial down the road, it's important to have the right mindset and a realistic plan to fill in your skills gap. Continue Reading
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Definition
16 Mar 2021
cyber threat hunter (cybersecurity threat analyst)
A cyber threat hunter, also called a cybersecurity threat analyst, proactively identifies security incidents that may go undetected by automated security tools such as malware detectors and firewalls. Continue Reading
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Feature
15 Mar 2021
10 components of an effective employee well-being strategy
Corporate wellness programs are getting renewed attention and now incorporate emotional, mental and financial health. Find out what the new holistic approach requires. Continue Reading
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Tip
01 Mar 2021
Top 5 components of a workplace mental health strategy
Promoting mental health in the workplace requires creating an empathetic and stigma-free culture for employees. Learn five important facets of creating that. Continue Reading
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Feature
22 Feb 2021
Employee wellness vs. employee well-being: The differences
The terms 'employee wellness' and 'employee well-being' are sometimes used interchangeably, but many consider them to be different. Here's what you should know. Continue Reading
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Answer
12 Feb 2021
DevNet vs. CCNA: What's the difference?
While CCNA certification concentrates on foundational network engineering knowledge, DevNet certification focuses on modern networking concepts, like automation and software. Continue Reading
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News
05 Feb 2021
Open Group turns focus to TOGAF, Agile architecture guidance
The Open Group's Steve Nunn discusses upcoming work to improve its Open Agile Architecture standard and TOGAF guides as well as COVID-19's impact on enterprise architecture. Continue Reading
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News
04 Feb 2021
The Open Group updates IT4IT, adds digital architect option
The Open Group zoned in on digital transformation initiatives with its new architecture certification option and IT4IT's 3.0 reference architecture update. Continue Reading
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Tip
03 Feb 2021
Design a human firewall training program in 5 steps
Follow these five steps to develop human firewall training that's not only effective at preventing social engineering attacks, but also relevant and accessible to employees. Continue Reading
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Feature
29 Jan 2021
The case for applying psychology in cybersecurity training
Chartered psychologist Rebecca McKeown describes how psychology in cybersecurity can improve incident response and makes the case for a research-based approach to training. Continue Reading
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Tip
06 Jan 2021
The human firewall's role in a cybersecurity strategy
The human firewall is a crucial element of a long-term, holistic security initiative. Explore how human firewalls can protect your enterprise against attacks. Continue Reading
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Guest Post
17 Dec 2020
How improving your math skills can help in programming
Paul Orland explores how enhancing one's programming skills can be done through studying up on mathematics and better understanding how the two remain linked. Continue Reading
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News
25 Nov 2020
Geek gifts 2020: Kits and gadgets for holidays at home
The holidays in 2020 are sure to be like no other. Our geek experts recommend ways to keep them entertained while keeping their distance. Continue Reading
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Feature
25 Nov 2020
Network pros share Cisco DevNet certification advice
Cisco DevNet certifications require a lot of time investment, but network pros who pursue the certifications say the gained skills and knowledge are worth it. Continue Reading
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Guest Post
24 Nov 2020
5 ways to keep developers happy so they deliver great CX
Companies need to work on ensuring their developers are satisfied with their jobs and how they're treated, otherwise it'll be customer satisfaction that inevitably suffers. Continue Reading
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Feature
12 Nov 2020
IBM's Lisa Seacat DeLuca on being a woman in the tech industry
IBM's master inventor Lisa Seacat DeLuca gives insight into promoting gender diversity. Learn why both official programs and informal outreach are so important. Continue Reading
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Feature
16 Oct 2020
Data literacy skills key to cost savings, revenue growth
As organizations develop data-driven cultures, they need to implement programs to teach employees how to work with and make decisions based on high-quality data. Continue Reading
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News
31 Aug 2020
Some enterprise architects face layoffs with COVID cost cuts
Some companies are reducing their enterprise architecture teams or reassigning staff to other IT tasks to cope with budget tightening in the wake of the coronavirus pandemic. Continue Reading
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News
28 Aug 2020
How the DevOps model will build the new remote workforce
What IT pros expect from remote work post-COVID-19, and ways the DevOps model for collaboration and incident response can address its human and technical problems. Continue Reading
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Answer
14 Aug 2020
The future of networking jobs in the new normal
Soft skills will grow in relevance as network pros adapt to a post-pandemic world that includes more remote troubleshooting and the move away from a hard network edge. Continue Reading
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Feature
05 Aug 2020
How to hire a data scientist with AI skills during pandemic
As organizations ramp up their AI efforts during the pandemic and as they return to the workplace, IT leaders are now prioritizing how to find workers with the right AI skills. Continue Reading
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News
07 Jul 2020
Open source license issues stymie enterprise contributions
Business and ethical pressures have given rise to new types of open source licenses in the last year, presenting challenges to enterprises that want to contribute to projects. Continue Reading
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News
06 Jul 2020
Open source contributions face friction over company IP
Software engineers who want to contribute to open source projects must convince conservative corporate legal departments it's worth the potential risk to corporate IP. Continue Reading
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Feature
02 Jul 2020
Post COVID-19 strategies for CIOs on leading through crisis
To see their companies through the current crisis, CIOs should consider these five strategies focused around IT budgets, innovation, cybersecurity, trusted data and employee wellness. Continue Reading
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Definition
30 Jun 2020
E-Verify
E-Verify is a free web service that allows employers to confirm the legal eligibility of an individual who wants to work in the United States. Continue Reading
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Feature
16 Jun 2020
Invest in new security talent with cybersecurity mentorships
Cybersecurity mentorships provide a great opportunity for those just entering the industry who want a successful start. Having the right guidance is a must. Continue Reading
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Feature
12 Jun 2020
COVID-19 speeds up future-of-work plans for companies
Forrester Research analysts look at how companies must contend with four "shocks" for their future-of-work plans to have any measure of success. Continue Reading
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Definition
09 Jun 2020
digital native
A digital native is a person who grew up with the presence of digital technology or in the information age. Continue Reading
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Feature
28 May 2020
Leaders discuss challenges, strategies for women in IT
Women in tech still face challenges, including finding opportunities for advancement and management support. A recent panel of women in IT leadership roles discussed the challenges. Continue Reading
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Feature
11 May 2020
MSP staffing strategies change during a pandemic
The overall economic and employment impact of coronavirus is affecting service provider staffing -- some more than others, if at all. See why and gain tips to help with hiring. Continue Reading
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Definition
16 Mar 2020
digital self-harm
Digital self-harm is targeting oneself with negative content online. Continue Reading
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News
04 Mar 2020
List of tech conferences canceled, postponed due to coronavirus
IT events across the globe are being canceled, rescheduled or streamed in response to concerns about the possible spread of COVID-19 in public spaces and large groups. Continue Reading
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Answer
06 Feb 2020
What capabilities does Qualtrics EmployeeXM offer?
Employee Experience Management tools from Qualtrics are meant to give managers and HR concrete ways to gather feedback and support workers. Here's a look at five features. Continue Reading
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Tip
04 Feb 2020
Understand business value to advance your networking career
Network pros can use the CAR mindset -- challenge, action and result -- to better match their networking initiatives with business goals and advance their career opportunities. Continue Reading
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Definition
26 Dec 2019
ghosting (in the workplace)
Ghosting is to cease communications without notification. The use of the word "ghost" as a verb is used by employers to describe employees and potential employees who suddenly disappear. Continue Reading
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News
10 Dec 2019
IT workforce skews younger, says analysis of US data
The IT workforce is getting younger, according to government IT workforce data. The reasons for this are subject to a debate that includes everything from age bias to a heavy reliance on foreign workers. Continue Reading
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Tip
05 Dec 2019
3 keys to employee engagement measurement
Far too many organizations and their HR departments conduct employee engagement measurement in a way that does more harm than good. Here's how to get it right. Continue Reading
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Feature
04 Nov 2019
Why a CISO-CIO reporting structure undermines security
The CISO-CIO reporting structure comes with a serious conflict of interest, argues cybersecurity expert Tarah Wheeler. Here's why. Continue Reading
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Feature
19 Sep 2019
Home Depot CIO promotes in-house tech boot camp
For companies having trouble finding qualified IT professionals to hire, the solution may be closer than you think. Just ask Home Depot, which now trains IT employees in-house. Continue Reading
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Feature
29 Aug 2019
Network pros on new Cisco DevNet certification: 'Finally!'
Want to learn infrastructure as code? Now, there's a Cisco cert for that. Learn more about the new network automation certification suite, plus changes to the CCNA, CCNP and CCIE. Continue Reading
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Guide
19 Aug 2019
How to create a successful DevOps organizational structure
To build a DevOps organizational structure for speed and quality, align various skill sets with shared goals -- a process that requires a revolution, or evolution, of the status quo. Continue Reading
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Feature
02 Aug 2019
Lack of cybersecurity skills fuels workforce shortage
Cybersecurity researcher Bob Duhainy discusses the cybersecurity skills shortage and provides suggestions about how companies can close the gap to avoid future risk. Continue Reading
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Definition
26 Jul 2019
labor productivity ratio
The labor productivity ratio is a metric expressing the number of work units produced per time worked. Continue Reading
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Feature
08 Jul 2019
CIO's breadth, depth, business savvy on display at Trace3 Evolve
Technology leaders from NetApp, First American and Experian were among those honored at the Trace3 Evolve event. Their outsized role in driving business value was on full display. Continue Reading
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Definition
04 Jul 2019
gaming disorder
Gaming disorder is the obsessive and compulsive overuse of internet games and video games as an escape from life, resulting in the prioritization of gaming over daily activities and interests and the continuation of gaming despite the negative consequences that may occur. Continue Reading
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Answer
01 Jul 2019
The case for CIOs taking charge of Agile at scale
Agile at scale is becoming a best practice for leading companies. Will the CIO be the CEO's proxy for driving scaled agility? Not without lobbying for the job. Continue Reading
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Answer
01 Jul 2019
4 essential elements of Agile at scale
Dave West, the CEO and product owner at Scrum.org, explains what is meant by the term 'Agile at scale,' how it can be applied in IT and the CIO's role in this new movement. Continue Reading
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Definition
29 Jun 2019
social comparison
Social comparison can lead to issues caused by the fear of missing out (FOMO), including anxiety, depression and a lack of self-esteem. Continue Reading
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Feature
28 Jun 2019
How companies are using social media for learning and development
Employees aren't just wasting time on social media. Some are learning the career skills that will take them to the next level. Here's why that matters to your organization. Continue Reading
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News
21 Jun 2019
AI help desk software frees IT ops to take on SRE skills
A financial services company will retrain its help desk staff to be app developers and SREs, while AI handles the grunt work for the company's call center employees. Continue Reading
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Definition
17 Jun 2019
information overload
Information overload is a state of being overwhelmed by the amount of data presented for one’s attention or processing. Continue Reading
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News
07 Jun 2019
Data-driven strategies for succeeding in the algorithmic economy
Crafting a data strategy is hard. Use cases help. At the MIT CIO Symposium, four IT leaders share how they're forging data-driven strategies that'll pay off in the algorithmic economy. Continue Reading
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Answer
31 May 2019
Why is diversity in tech becoming a CIO issue?
CIOs need to take radical steps to increase the number of women and minorities in tech. Deloitte's Anjali Shaikh explains. Continue Reading
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Answer
31 May 2019
How can CIOs improve their IT mentorship programs?
According to Deloitte's Anjali Shaikh, CIOs are no better than their C-suite peers at mentoring. An IT talent shortage demands CIOs do better. Here's how. Continue Reading
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News
30 May 2019
Google's John Solomon redefines the cloud worker for CIOs at MITCIO
Who is a cloud worker? According to Google's John Solomon, CIOs are shortchanging their companies by not enabling virtually every worker today to use the cloud to do their jobs. Continue Reading
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Tip
03 May 2019
Adapt IT operations skills for QA roles
IT admins who want to transition into a QA role can lean on their existing skill sets around data analysis, documentation and more, but the move still presents a learning curve. Continue Reading
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Definition
24 Apr 2019
Maslow’s hierarchy of needs
Maslow’s hierarchy of needs is a charted set of human requirements that are important for an individual to achieve complete development and self-actualization. Continue Reading
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Tip
23 Apr 2019
Adjust IT operations roles and responsibilities for cloud
More organizations migrate to the cloud with each passing day. Learn how embracing soft skills can smooth the transition of dedicated ops staff to cloud industry roles. Continue Reading
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News
25 Mar 2019
Oracle layoffs underpin its IaaS ambitions
Oracle plans further investments in Oracle Cloud Infrastructure, but to do so it has cut jobs and made plans to hire fresh talent to support its cloud business. Continue Reading