soft skills
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soft skills


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DEFINITION - Soft skills, sometimes known as "people skills," are personal attributes that enhance an individual's interactions, job performance and career prospects. Unlike hard skills, which tend to be specific to a certain type of task or activity, soft skills are broadly applicable.

Soft skills are sometimes broken down into personal attributes, such as:

  • optimism
  • common sense
  • responsibility
  • a sense of humor
  • integrity
  • time-management
  • motivation.
and interpersonal abilities, such as:
  • empathy
  • leadership
  • communication
  • good manners
  • sociability
  • the ability to teach.

It's often said that hard skills will get you an interview but you need soft skills to get (and keep) the job.

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CONTRIBUTORS: T. L. Parsons, Kate Nasser
LAST UPDATED: 06 Jan 2010

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More resources from around the web:
- Financialpost.com discusses why soft skills are necessary for leaders.
- Monster.ca explains how to evaluate soft skills.





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RELATED GLOSSARY TERMS
Terms from Whatis.com − the technology online dictionary
hard skills  (SearchCIO.com)
Hard skills are specific, teachable abilities that may be required in a given context, such as a job or university application... (Continued)




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